Yankeecandle Anmeldelser 

Ordered a personalised candle November 2020 and order cancelled for no reason. Ordered another this Christmas and been cancelled again and no reason given. Avoid!

Ordered five candles on their website. Three of them arrived broke and unusable. Had to contact the customer service 4 times and nothing happened! Very poor customer service! Will not buy again.

2/4 items in my original order was just cancelled without any way I’d be choosing two alternatives. Contact with customer services was very slow but they did reply after a week and rectified the situation. Could be better but overall, eventually happy.

Received an email stating that some of the items I had ordered and paid for where not available. Then less than a minute later received email stating that what items where available had been sent. No offer to cancel or replace items with alternatives. No response from so called customer service. Am not a happy customer as not acceptable customer service. I only order from them once a year and there is always some form of issue!

If I could give them zero I would. Ordered from their Black Friday deals for a friends birthday. Got email around 3 working days later to say order has been cancelled. Called support to ask why. Was told that they had called me. No one had asked why order was cancelled couldn’t tell me. Offered to order same again said no as she couldn’t guarantee it wouldn’t be cancelled again. Avoid this site and this company get your candles elsewhere.

What has happened to the advent calendars. Only 18 tea lights. Has Advent been shortened by 6 days. Won’t be buying these again.

The online service was quick and I received my order in 3 days so great this is a Christmas gift and the packaging is damaged so I am not sure how I am expected to give this as a gift so not great

I’ve bought Yankee candles for years and have always loved them but I recently saw an offer on the website for a half price offer comprising of 4 items for £30.68 and free delivery great I ordered 2 lots and got confirmation it would delivered on wed . However on Tuesday after I left for work I got an email saying it would be delivered on that day 2 late to ask my neighbour but assumed they would leave a calling card. No when I got home there was a large box left on my doorstep with Yankee candle tape all around it telling everyone walking by I wasn’t in .now I realise this is the fault of ups and not Yankee candle but when I opened the box was disappointed to see not the lovely gift box I had imagined but 4 wrapped in plastic items and one of the diffusers was only half full

Terrible online service, my order was cancelled due to it being out of stock, even though the candle was available and I could go order it again. When phoned they said that it was out if stock for the day the warehouse was packing my order but now they have a very high inventory of them if I wish to reorder it. They cancelled the order Sunday and it's in stock Monday why not wait 1 day!

I have placed two orders recently with this company and somehow managed to forget the first set of issues that I experienced. My order was sent, and UPS sent several text messages to say that the item was being returned. I contacted Yankee Candle to see what the issue was and they said the address was incorrect. The address was in fact correct, however between Yankee Candle and UPS they were unable to understand the apartment number and street number. I then had to contact Yankee Candle a second time to try and resolve this. Needless to say that they were of little help of use. I contacted UPS again and spoke to them about the address. Finally after 10 days of going back and forth the items arrive. Sadly, I forgot about these issues when ordering again and then the same happened again. The customer service from Yankee Candle is appalling. They were unhelpful, and not really that interested in sorting out this issue. They didn't even have the decency to apologise for all the trouble and anguish they caused. I tried to leave two reviews regarding these issues on their own website which they did not publish. The sent an automated message to say that "the review doesn't meet their guidelines". I'm sure it doesn't when I explained these issues, they will not want them publish. Avoid this company.

Very beautiful candles but sometimes can be too overpriced

smells like Christmas in my home. Great product

Ordered 20/10/2021 still not received goods and I keep telling myself every year not to order!!!!!
Feel deals are a scam as you never seem to receive them. :(

Ordered a wedding day candle 2 weeks in advance, parcel was ‘lost’ and despite there being time to send another one out they refused to do so. Terrible customer service, and unwilling to help. Went without our wedding day candle.

Terrific customer service. In store colleagues are always helpful and full of knowledge. I also think that recently the quality of the candles have improved and have noticed that newer candles have more scent and are burning better. Looking forward to seeing the new Christmas range!

Everyone be aware and avoid this company at all costs of buying their overpriced candles and even avoid working for this company as I did just recently, I worked through the agency of Yankee Candle through Thomas Recruitment agency in Avonmouth, Bristol. I started on the 23rd August 2021. I was full-time on the agency rotating 2 week shifts. Within the first 2 weeks, my attendance was 100%, I was always on time and never called in sick or absent and I did all the work I was assigned to do and what I was told to do by them. After working for them and completing 2 weeks I went in on Monday morning 6th September 2021 and clocked in and went inside and was waiting with everyone there, then I was told there was no work for 2 hours and that we had to clean the warehouse which I was going to start doing when one of the line managers came up to me to confirm my name and said I wasn’t on their list and then they took me into the office to see my Manager and then my manager told me that they no longer wanted me there because apparently I don’t do as I’m told when working and I was told that they weren’t happy with my productivity and they said that my pace was slow when I know that my pace was the same as others there as we were all working together. In the time I was there I did shipping, receiving and rework and worked on the convayer belts but I didn’t get a chance to do picking or packing and I was in shock with what they said to me and they said I should’ve been contacted by the agency which I wasn’t and told me to leave the building and I left the building feeling really annoyed and angry.
It’s funny how they let me go like that when I ain’t done anything wrong and kept other individuals there that just stand there and chats to people instead of working so this just really shows what they’re really like and how they treat people that work with effort and they think it’s okay to drop individuals working on the agency like a hot brick like that and making up excuses and lying to get staff out like that when they ain’t done anything wrong to deserve that so definitely won’t be ever working for them or buying their overpriced candles again so wouldn’t recommend to anyone at all.

Just bought a reed diffuser and while assembling it simply broke down, I haven't even added the sticks yet. Dangerous fragile glass,I am very disappointed, it was quite expensive for such lack of quality of the glass... won't buy from them again... :(

Get spam emails from these people every day numerous times. Clicked unsubscribe keep getting them, click keep me unsubscribe keep getting them. I then emailed them to tell them stop emailing me and they asked for my details phone number, address and if I stand up or sit down for a wee. Trading standards need to stop these people I’ve asked to stop getting emails so just remove my email from your mailing/harassment list

The website and stores have the most expensive prices, the outlet stores do have a few bargains, QVC are much much cheaper but have now started buying via groupon as you can get a large jar candle for £9.99. My point is that Yankee Candle need to have price cohesion, I would love to buy from the website or store but why would I when everywhere else is so much cheaper.

Items arrived quickly and well packaged. The candles are always long lasting and have a variety of scents, but they are expensive so I recommend waiting for a sale period.