Ive used XYZ many times and found them to be very thorough and more importantly aim to get the best deal for you. Recently renewed my minibus and Harrison was very professional and represented XYZ i... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Well after speakng to multiple people and sending numerous emails to a single email address Admin@xyz being advised my query has been escalated to the right department 7 days have passed and nothing n... Se mere
Virksomheden har svaret
I've been with xyz for last 5 years and they have been nothing short of exceptional. They will always get the best price for my needs. The people I spoke to are always really helpful and make a stress... Se mere
Virksomheden har svaret
I have been using XYZ for my taxi insurance for a few years now, and I cannot thank them enough for their incredible support. Every year, when it is time to renew my insurance, they make the entire... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
XYZ is an innovative insurance broker based in Canvey Island, Essex. XYZ have a reputation for specialising in taxi insurance, minibus insurance, motor trade insurance, courier insurance, fleet insurance, chauffeur insurance, limousine insurance and HGV insurance in the UK. XYZ Insurance is an independent intermediary who are authorised and regulated by the financial conduct authority (FCA), registration no. 495468.
Kontaktoplysninger
28 Furtherwick Road, Canvey Island, SS8 7AB, Essex, Storbritannien
- 01268 916916
- info@xyzinsurance.co.uk
- xyzinsurance.co.uk
4,4
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good customer service
Good customer service, and is worth recommendation
8. april 2026
Uopfordret anmeldelse
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Minibus policy
Took out a policy for a minibus which was £1200 but cancelled the policy well in advance before it started but the company still took £380 cancellation fee, saying the finance company paid the policy in advance hence the charges.
Be very aware when taking out a policy with them.
17. februar 2026
Besvarelse fra XYZ Insurance
Dear Mr McNeill,
Thank you for taking the time to post your review. XYZ Insurance Services LTD values all feedback, whether positive or negative, as it allows us to continually review and improve the service we provide.
However, we must clarify that your review contains information that does not accurately reflect the circumstances of your policy. For transparency and to assist other readers, it is important that we outline the factual position.
Prior to the purchase of your policy, you completed a scripted; recorded Compliance Call. This forms part of our due-diligence process and is designed to ensure that all purchases made with XYZ Insurance Services LTD are done so with informed consent. The Compliance Call is completed with complete transparency; including your rights as a customer should your policy be cancelled at any time – this includes informing you of all non-refundable set-up fees and cancellation fees. Please note that this information is further confirmed in your Welcome Pack and is viewable on our website at any time.
XYZ Insurance Services LTD are authorised and regulated by the Financial Conduct Authority, you can therefore be assured that all fees charged are in line with both regulatory and industry standards. We can further confirm that your owed refund has been processed, this may be delayed due to the Bank Holiday period – please feel welcome to contact our Customer Services Team should you require further assistance with this.
As this policy was purchased following the provision of all required information for you to make an informed purchase, we respectfully disagree with the suggestion that you have been provided with poor service by XYZ Insurance Services LTD.
Should you wish to discuss this further, please contact us directly and we will be happy to assist.
Kind regards,
XYZ Insurance Services LTD.
The person i spoke to explaind every…
The person i spoke to explaind every thing and made it so easy
1. april 2026
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Everything went very smooth
Everything went very smooth. Quick quote and good price! Thanks
1. april 2026
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Excellent service
Excellent service,
Very competitive price
Polite and Clear spoken communication,
18. marts 2026
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Explained full cover i would…
Explained full cover i would need,customer service very good Bryan young
3. marts 2026
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
I was getting the quotes from the…
I was getting the quotes from the different companies then I got a call from Shawn (XYZ insurance). He was so helpful, polite and clear whenever I had questions. When I needed to make a deal the process was quick and stress free. Everything was handled professionally, and I am happy to recommend them.
Because of price is cheap and best 😊👍🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
20. marts 2026
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Very helpfull
13. marts 2026
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Great quote and they were willing to…
Great quote and they were willing to give me 2 months to pay. Thanks
12. marts 2026
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Some things they don't tell you when…
Some things they don't tell you when you take insurance like your excess on policy and they keep threatening to cancel insurance because they say they don't have all the documents required even though you have confirmation from customer service all documents have been received
16. februar 2026
Besvarelse fra XYZ Insurance
Dear Mr David Watson,
Thank you for taking the time to post your review. XYZ Insurance Services Ltd values all feedback, whether positive or negative, as it allows us to continually review and improve the service we provide.
However, we must clarify that your review contains information that does not accurately reflect the circumstances of your policy. For transparency and to assist other readers, it is important that we outline the factual position.
Prior to the purchase of your policy, you completed a scripted; recorded Compliance Call. This forms part of our due-diligence process and is designed to ensure that you are provided with all necessary information to make an informed decision about your purchase. On this call, you were provided with information regarding your policy excess and were afforded the opportunity to ask any questions/make any amendments to meet your requirements. The policy was purchased at your confirmation that you understood the terms of the policy and were happy to abide by them. We therefore respectfully disagree that information is withheld from our customers prior to purchase.
Your review states that you have been informed that your policy would be at risk of cancellation due to non-receipt of documentation, despite your belief that you have provided all documents required and have confirmation of their acceptance. It seems that you may have confused our courtesy automatic response system, which confirms receipt of an email, as acceptance of documentation. Upon receipt of an email, our system provides a courtesy response to inform you that your email has been received and will be viewed by an Agent – it does not confirm that any attached documents have been validated or accepted. As such, we can confirm that our Agents have viewed your emails and documents remain outstanding – should you require assistance with this, please contact our Customer Services Team.
Please also be informed that correspondence from XYZ Insurance Services LTD is not designed to be ‘threatening.’ As an intermediary, we are bound to the requirements of the insurance provider; this including the allocated time provided to be in receipt of your documentation. Our Customer Service Team make every effort to work closely with our customers to prevent cancellation of cover.
For this reason, we respectfully disagree with the suggestion that you have been provided with poor service by XYZ Insurance Services LTD.
Should you wish to discuss this further, please contact us directly and we will be happy to assist.
Kind regards,
XYZ Insurance Services LTD.
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Great experience
Great experience. Person I spoke to was considerate and knowledgeable. Also the price was right.
17. marts 2026
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
worst insurer I ever had
this is the worst insurer company I had in my life they discuss a different amount with you and charge you more money and take a heavy amount as advance but when we change the policy or cancel it they don't give us advance back customer service is very bad and they talk rudely, I had my insurance with lot of companies and I was totally satisfied with them but I was really annoyed with XYZ .I don't recommend it to you really bad experience
1. september 2025
Uopfordret anmeldelse
Besvarelse fra XYZ Insurance
Dear Mrs Uzma Samar,
Thank you for taking the time to post your review. XYZ Insurance Services Ltd values all feedback, whether positive or negative, as it allows us to continually review and improve the service we provide.
However, we must clarify that your review contains information that does not accurately reflect the circumstances of your policy. For transparency and to assist other readers, it is important that we outline the factual position.
Prior to the purchase of your policy, you completed a scripted; recorded Compliance Call. This forms part of our due-diligence process and is designed to ensure that all information provided is complete and accurate. During this call, you were clearly reminded of your duty of disclosure and advised that failure to provide correct information could result in an additional premium, policy amendments, or cancellation. Your purchase was completed with you confirming that you understood this and were satisfied that you had provided an accurate description of your insurance history; including your previous motor insurance claims.
Your review states that your price was changed following purchase, this is not accurate. Following purchase, it was discovered by your insurer that the claims history provided was not complete and accurate via the CUE (Claims and Underwriting Exchange) Database. Our Agents acted promptly to provide you with a revised quotation to meet your needs. This is not a case of XYZ Insurance Services LTD changing your price, but a case of your policy requiring amendment to remain accurate and valid. You made the decision to not pay any additional balance but to cancel the policy instead. Cancellation was therefore processed at your request.
Following cancellation, you have been charged in accordance to the Terms of Business of both the Insurer and XYZ Insurance Services LTD – all charges was provided to you prior to inception and can be viewed within your welcome pack or on our website. A detailed breakdown of the cancellation figures has been provided to you via email as requested. Whilst we shall not divulge your personal finances on this public platform, we can confirm for the benefit of other readers that the payment made in advance was not a refundable deposit but a balance paid towards the financing of your policy.
We have been able to find any evidence within our recorded calls that our Agents were at any time rude or unpleasant. They have answered all questions posed and provided a polite, efficient and punctual service to you.
For this reason, we respectfully disagree with the suggestion that you have been provided with poor service by XYZ Insurance Services LTD.
Should you wish to discuss this further, please contact us directly and we will be happy to assist.
Kind regards,
XYZ Insurance Services LTD.
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
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