Düfte sind halt Geschmackssache mal gut ma schlecht, aber bei einen sehr teuren parfüm (400€) weil man keine probeflasche gefunden hat, bestellt man es wie bei jeden anderen und wenn man nur mal gesch... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Voto 0 all'assistenza, due campioncini su quattro sono arrivati rotti, mi volevano dare un buono inferiore all'acquisto, avevo richiesto i due profumi, ma mi hanno detto che logisticamente non era pos... Se mere
Virksomheden har svaret
La casa di profumi Xerjoff è semplicemente meravigliosa. I profumi sono di altissima qualità e offrono una grande varietà. Ce n'è per tutti i gusti. Il servizio clienti è il migliore che abbia mai spe... Se mere
I visited the brand last week Sunday and was served by Enas who was very professional and an absolute delight! She was so knowledgeable and helped me decide on a new favourite perfume! I was very stre... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Official account of Xerjoff. Discover the olfactory universe of the Italian Luxury Perfume maison, and let yourself be carried away from their beauty. Discover more on xerjoff.com
Kontaktoplysninger
Via Carlo Tenivelli 29, 10024, Moncalieri , Italien
- customer@xerjoff.com
- xerjoff.com
3,6
Middel
107 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 77 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Holiysm= new world for me
I buy online xerjoff and all is perfect.Thank you!the last parfume is Holiysm and for me is perfect.Is a parfume from another world, aristocratic and mystic,and i think that Holiysm was created to make the strong relation with land, with history and with the poerfull energy of universe. Holiysm is a story, and i belive in this story! Thank you,Alice, for your advice! You open for me a new world! M.
27. marts 2024
Uopfordret anmeldelse
Customer service 10/10
Customer service 10/10!
Had misordered a perfume and wrote an email to the customer service, within a few hours the issue had been solved and i got my new order confirmation! just astonishing
20. marts 2024
Uopfordret anmeldelse
Beste Service
Mein bestelltes Parfüm war undicht .Aber dank des Kundendienstteams haben sie mir geholfen, das Produkt zurückzusenden und es zu tauschen. Ich freue mich auf meinen Duft und freue mich sehr über die schnelle Lösung des Problems. Vielen Dank an das Team für die höfliche und freundliche Art. Es ist wirklich sehr angenehm und wertvoll für den Kunden, zu wissen, dass sie nicht ohne Antworten auf Fragen zurückbleiben.
18. marts 2024
Uopfordret anmeldelse
Assistenza clienti TOP
Fondamentalmente sono innamorata dei loro profumi, oltre a questo vorrei sottolineare la mia esperienza con l’assistenza clienti su Whatsapp, sono stati velocissimi a gestire sia il problema che la risposta ai messaggi, sono gentilissimi e molto disponibili.
13. marts 2024
Uopfordret anmeldelse
Highly recommend
Website is easy to use. And staff ready to help if you hv any issues. Really recommend.
10. marts 2024
Uopfordret anmeldelse
Zoll und Versandkosten
Ich habe mir einen 15 ml tourino 21 für 65 chf bestellt. Soweit alles gut, dann aber kamen 29 chf versandkosten obendrauf. Dies hatte ich akzeptiert und ihn in die schweiz liefern lassen. Ein tag danach als er angekommen ist kam eine zoll rechnung von 27 chf. Somit habe ich etwa 120 chf für 15 ml von dem tourino 21 bezahlt. Ich würde es nicht weiterempfehlen von der offiziellen Webseite zu Kaufen.
6. marts 2024
Uopfordret anmeldelse
Besvarelse fra Xerjoff
Dear Fabian,
We apologise for the inconvenience.
As a country outside the EU, there are custom fees to pay which vary depending on the total amount of the online order.
Unfortunately, these are national laws which ensure the fees are paid for customs and we can confirm that the extra amount is not destined for Xerjoff. You can find out more information about these custom fees on our website.
We thank you for understanding.
Kind regards,
Xerjoff Team
very good and nice customer service
very good and nice customer service, write back quickly and take time for you and your problems and do their best to help you and your problems
7. marts 2024
Uopfordret anmeldelse
I ordered to Switzerland
I ordered to Switzerland, unfortunately there were a few problems but Xerjoff helped a lot. Unfortunately the products are somewhat flawed
28. februar 2024
Uopfordret anmeldelse
Non è piu lo xerjoff di sempre
Uso xerjoff erba pura da almeno 3/4 anni. Purtroppo non è piu come quello dei primi tempi. Poco intenso e poco persistente. Sembra essere diventato un profumo commerciale come altri. Sono molto delusa ed amareggiata per aver buttato 170€
24. februar 2024
Uopfordret anmeldelse
Besvarelse fra Xerjoff
Buongiorno Silvia,
grazie per averci contattato.
Le nostre fragranze sono composte da ingredienti naturali, e quindi evolvono nel corso del tempo. Questo è il motivo per cui è possibile percepire differenze di intensità e persistenza tra le fragranze più datate e quelle più recenti. Maturando, anche i nuovi lotti raggiungeranno l'intensità e la persistenza desiderate.
Ci auguriamo di aver chiarito i tuoi dubbi in maniera esaustiva.
Cordiali saluti,
Xerjoff Team
I would rate 5/5 in everything.I love…
I would rate 5/5 in everything.I love my perfume.
The Xerjoff customer support is excellent which is far better than others.
I could not thank you enough.
24. februar 2024
Uopfordret anmeldelse
Great customer service
Super fast responses and they dealt with the problems great!
21. februar 2024
Uopfordret anmeldelse
This review is based on quality of the…
This review is based on quality of the product and customers service, not the scents that are amazing.
I ordered a Tony Iommi from an internet retailer. When I got it it was brand new and unsealed. Nevertheless, the inside of the presentation box was badly damaged. Totally unacceptable for a 200+ euro fragrance. I mailed Xerjoff to see if they could help, since I just needed a replacement part for the box and since it was obviously a product error, not a shipping one.
Very unfortunately, Xerjoff was not the least interested in helping. Since I had not purchased directly from their webpage it was my own problem.
Their scents may be first class. But the way they treat their customers is not even tourist class. I will henceforth not buy from this brand, and I actually cancelled a planned order from their webpage.
13. februar 2024
Uopfordret anmeldelse
Besvarelse fra Xerjoff
Hi Henrik,
We're very sorry to hear about your experience and we understand that you did contact customer@xerjoff.com with your issue.
While our customer service team can assist with any matters relating to perfumes bought off our website xerjoff.com, we cannot unfortunately assist with cases regarding faulty items purchased from unverified retailers.
We trust that your experience will be positive in the future by purchasing from xerjoff.com or one of our Xerjoff boutiques.
Kind regards,
Xerjoff Team
The Customer Service is very kind and…
The Customer Service is very kind and very helpful. They react in an instant and give helpful informations. Thanks to the Service I could place my order right. Thanks a lot!
12. februar 2024
Uopfordret anmeldelse
Omruilen parfum
Ontzettend goed en snel geholpen met het ruilen van mijn fles parfum!
Klantenservice is super vriendelijk en goed bereikbaar.
Kwaliteit parfum met kwalitatieve service.
8. februar 2024
Uopfordret anmeldelse
a wonderful team
5. februar 2024
Uopfordret anmeldelse
Super produits service client très…
Super produits service client très aimable et à l'écoute en plus d'être réactif.
Je recommande vivement!
31. januar 2024
Uopfordret anmeldelse
4.5/5
Hi...
To thank you because I received My order and by Express... On the other hand for Al Khatt I had seen that the 'Oud was quite Animal like borderline Manure while not really it's rather borderline Musky so The Least I Can Say But the Most Is That We Still Feel the Quality and Success of the Almost Sexy Perfume... Thank You Again And I Will Say the Same Comment for Ceylan...
That's it ...
26. januar 2024
Uopfordret anmeldelse
Nice brand!
Exclusive fragrances with high-quality ingredients! Is worth the price! In addition, great service (thanks, Marco, for the nice communication and your help with my case)!
23. januar 2024
Uopfordret anmeldelse
Ho avuto un piccolo imprevisto con la…
Ho avuto un piccolo imprevisto con la confezione del mio profumo, ma neanche il tempo di avvisare il customer service che me lo hanno rinviato poco dopo.. Xerjoff è una garanzia, profumi al limite del legale da quanto siano perfetti e particolari, nel senso buono, un assistenza attentissima degna del massimo dei voti
26. januar 2024
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.