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Bedømt til 1 ud af 5 stjerner

Gaming id 156614689

Gaming id 156614689
I have been a loyal 1xBet user since December 2019, and honestly, I am extremely disappointed with the way you have handled my deposits. This is the second time I have faced the same issue with your payment system — first ₹600 and now ₹2,000.
Time 11:30 am
I followed every instruction you gave me. I contacted my bank, raised a dispute, provided my bank statement, and even obtained a bank-verified confirmation with the bank’s seal and authorised signature.

Even after providing everything you asked for, I am still being told to contact my bank. At this point, this feels completely unfair and unacceptable. You have broken the trust of a customer who has been using your platform since 2019.

I am not going to keep wasting my time going back and forth for money that was already debited from my bank account. I am done with 1xBet. I will not deposit or use your platform again.

I will also share my complete experience, including the transaction proofs and your responses, on social media platforms such as YouTube and Facebook so that other users can see what happened to me. Thank you for destroying the trust of a loyal customer. I am done. Goodbye

27. august 2026
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Bedømt til 1 ud af 5 stjerner

Gaming ID 1528889573

Gaming ID: 1528889573

I am writing this as a follow-up to my previous review because my issue is still unresolved.

About a week ago, when I first raised a complaint regarding my withdrawal delay, your team responded stating that withdrawals may take up to 7 banking days. Now those 7 banking days have already passed, and I still have not received my money.

When I contacted customer support again, I was given a completely different explanation. This time, I was told that the withdrawal has already been processed and that the money has been transferred to my account. I was also provided with a UTR number. However, this UTR does not reflect in any UPI app or banking system. Despite this, your support agents keep insisting that the transfer is successful and are asking me to contact my bank and provide a signed and stamped letter from the bank manager stating that the UTR was not received. This request is unreasonable, as UTR tracking is related to UPI systems, and my bank statement already clearly shows that the amount has not been credited.

I want to make it clear that I am not accusing your platform of scamming. I have previously made multiple deposits without any issue, and I have successfully received 5 withdrawals in the past. However, all those withdrawals were for smaller amounts (₹1,000 to ₹10,000). This current withdrawal of ₹50,000, requested on April 25, has now been pending for 10 days, which is extremely frustrating.

Over the past 10 days, I have contacted customer support repeatedly—easily over 100 times. Most chats are either closed immediately, or I am told that the issue has been escalated. I am asked to track a query, which shows as “in progress” and then “completed” without any actual resolution. I have also emailed your complaints team, and now the timeline has been extended again to 14 banking days, which contradicts the earlier commitment.

The responses I am receiving are inconsistent:

First: “Wait 7 banking days”
Then: “Wait 14 banking days”
Then: “Payment already processed, here is a UTR”
Then: “Contact your bank and provide documents”

At the same time, your system shows the withdrawal as successful, but I have not received the funds.

If the payment has truly been processed, I request a simple proof—such as a valid transaction screenshot from your end showing the completed transfer. If not, please clearly state the actual status. If there is an issue, be transparent. If the payment cannot be completed, inform me honestly.

All I am asking for is clarity:
Will I receive my ₹50,000 or not?

Please stop providing contradictory responses and unnecessary requirements. This situation has caused significant frustration, and the lack of a clear resolution is making it worse. I request your team to review this case properly and provide a final, accurate update.

6. maj 2026
Uopfordret anmeldelse

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