Zenfinex  Anmeldelser 22

I’m very grateful to the company that helped me recover my money, as reflected in my display name and profile image.

As for this company — it’s extremely unprofessional. Their Affiliate Manager, Soul Diamonade, is the most unprofessional person I have ever dealt with. Their support and live chat never respond.

I’ve had an affiliate account with them for the past two months. Every week, they promised I’d get paid — “this week, next week” — but they never kept their word.

I strongly recommend against working with them. Terrible experience from start to finish.

Last October I traded the news on the jpy, making a profit of about 17.800 euro. This was confirmed by their daily statement they sent to me. However, a few days after that Taurex decided to remove all profits claiming there had been a manifest error in the quotes. They later sent a file where they compared 12 of the 149 trades I made that day with quotes from Bloomberg to show that my trades deviate from the market price. That is less than 10% of all trades, and they used that to remove all profits.

The forex market is decentralized, so different prices always exist, especially around news events. But I was able to show them that the same trades I placed with them were honored at several other brokers at the same or better prices. There is no better proof than real execution prices from real brokers. This proves without a doubt that there was in fact no manifest error in the quotes as they claim.

Unfortunately, Taurex just ignored all of this and repeated that my trades were at incorrect prices. It’s a clear example of a broker that trades against you and will do anything to not make you succeed.

I will file a complaint next with the financial regulator in the Seychelles where they are regulated.

Zenfinex aka Taurex has stolen all my profits removing money from my trading account without authorisation.

What's more, their support team doesn't even answer my questions.

Their behaviour of waiting for clients to make large profits and then stealing them is nothing but a scam. I urge other traders to withdrawal their funds urgently from Zenfinex / Taurex before it's too late.

I will need to take this matter to their Regulator. I'm hopeful Zenfinex will do the honourable thing and return my profits so I can update this review. There is now a lot of negativity and bad reviews about Zenfinex.

Hi
The company is very very Bad, their Affiliate Manager Soul Diamonade is the most noprofessional guy i have ever seen in my life, even their support and live chat do not reply, I have the affiliate account with them since last two months, and before they were asking that i will get money this week next week, but they nerver meet their commitment, I strongly recoment not to work with them

A case has been opened with the Financial Services Authority of Seychelles concerning this broker following their suspicious behaviour. Taurex is their trading name, but they are also known and registered as Zenfinex Global Limited.

The FSA has been asked to investigate the removal of thousands of dollars in profit from my segregated trading account without my permission. Taurex/Zenfinex is also refusing to respond to simple questions and provide requested evidence.

Days after placing trades I found that Taurex/Zenfinex removed some $29,828.34 from my trading account. They claimed there had been some kind of quoting error and were unwinding the trades even though they had already been executed and even though they had already issued confirmed trading statements.

I found it very suspicious that the broker claimed errors occurred on seven different currency pairs. I requested the broker provide proof of the "technical error" hitting all seven currency pairs, I asked them to confirm who actually unwound the trades and if this was a liquidity provider, and asked if my account was in fact a true ECN account. Taurex/Zenfinex refused to answer these questions stating "we regret that we cannot provide further assistance in this matter".

The broker analysed just 11 of the 330 trades I placed. Out of those 11 trades Zenfinex analysed, they only provided data for just three trades. This represents just 0.9% of the trades I placed. But the data provided was taken from a feed on Bloomberg. That's not real execution pricing and is usually imprecise during fast moving markets.

I have evidence that other brokers, besides Taurex/Zenfinex, were quoting similar prices and executing the same trades. This proves that pricing was in line with true market conditions and there were no "manifest" errors. The fact other brokers were quoting the same prices confirms there were no technical issues.

I believe the broker just waits for a trader to make decent profits and then just pockets the money. I'm hoping that Taurex/Zenfinex returns the funds to me so I can update this review. A client shouldn't have to get a Regulator to intervene in such a matter just to withdrawal their own funds.

On Oct 03, 2023, I was able to trade successfully the Yen's flash crash on my Taurex account. My EA placed hundreds of trades on multiple pairs at different price levels making a profit of over USD 15k. I entered the exact same trades on several other brokers which validate the execution price.

Three days later I received an email from Taurex: "We regret to inform you that your trades in currency crosses involving JPY that were placed on our platform on 03 October 2023 between 17:12 and 17:15 GMT+3 have been voided due to a manifest error in the quotes of the financial instruments. These quotes substantially deviated from the prevailing market price and were a result of a system or technical error that was beyond our control. ......."

All the profit on my account was wiped out.

It's been 30 days since then and I wasn't able have them reconsider their decision, so I have no choice but to post here and will open a complaint with their regulator in Seychelles. Because they might have an UK FCA license, but others jurisdictions are used when you open your account.

So far they haven't provided any real evidence for the cancellation of the profit. Taurex mentions Bloomberg as a price source but that's not relevant as there are multiple price sources to look at there; time stamps are not synced with their trading platform and in the end, price on FX market is not centralized.

On the other hand I can show the same trades being executed at same prices with other brokers that honored 100% of the trading that day. This is real evidence that I have to dispute every trade I placed, not only a few lines on an email.

Quotes were not deviated from the market, prices were not stale, there wasn't any technical error. This company is only taking advantage of their offshore jurisdiction to pocket legitimate clients' profits.

I will update this post if there are any developments. If not it means I've never recovered my profit.

I was trained in forex trading by Zenfinex Africa team member and i truly learnt alot within a short time period. Thank you Zenfinex. I highly recommend it to everyone else for an excellent trading experience.

As a forex broker, Zenfinex provided me with a great experience. Their customer service went above and beyond to assist me, addressing all of my questions and concerns immediately. The tools provided on their platform were immensely user-friendly, which made my trading experience effortless.

I personally had an amazing experience with Zenfinex as a forex broker. Their customer support went above and beyond to assist me, promptly addressing all my queries and concerns. The tools provided on their platform were incredibly easy to navigate, making my trading journey hassle-free. I felt confident and supported every step of the way.

Llevo operando ya un tiempo con Zenfinex y la verdad ha sido una buena experiencia, tanto en tema de depósitos y retiros, además, las herramientas que ofrece y alianza con EverythingTrading y Swiset ha ayudado bastante en mi operativa.

Recommend by a friend, soomth onboarding journey and no cost of deposit!!!

Perfect support and training program. They offer all the needed services and platforms along with the best features. And I like the daily updates and webinars offered. Way to go!

I am an amateur trader and Zenfinex happened to be the right platform for people of my likes. Their trading platform and all the tools are educational which makes the process easy. They are exceptional in their service and anyone who is new to this ball game would recommend them to use their platform for trading. Also those who are trained and experienced in trading would have a positive results.

Great experience with Zenfinex. Competitive spreads and fast deposits and withdrawals. Highly recommended.

I am an IB and a trader with over 10 years experience in FX. I have traded with several forex brokers and Zenfinex is by far the best in trade execution and customer service. Deposit and withdrawal without delay, many payment channels are available. The affiliate program offers generous rebates and commissions. I highly recommend them to anyone who is serious about trading.

I loved working with my Zenfinex platform
It is an authorized platform, maximum protection in investments, capital and execution of orders.
Top-level customer service, which other brokers with minimum investment limits cannot offer.
Free Tips: For quality investment tips and trends.
Customer Service: Available 24 hours a day, 7 days a week.

A lot of helpfull extra plataforms, and great customer support!

I have been very happy so far. Platform execution really good and customer support were very helpful when I had an issue.

Zenfinex is a broker with excellent customer care and is a great trading platform ready to help everyone to trade as a professional.