Very high price. Please reduce price and notice period for cancellation or rescheduling for sharing cars. 1 days is very long. Also refund insurance or excess reduction amount if early trip completion... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
With Yuko 6 years, renting cars on the daly and hourly basis, twice per week sometimes more .. Customer service is just wonderful, understanding and respectful.. They do appreciate they long term cus... Se mere
Virksomheden har svaret
I have been using Yuko for the last five years, and I am very disappointed with how much the service has gone downhill. I was recently charged two €50 penalties for leaving the car dirty, but I did n... Se mere
Virksomheden har svaret
I've genuinely been happy with the service. We use YUKÓ occasionally whenever we need a car and YUKÓ has been an affordable option!
Virksomheden har svaret
Virksomhedsoplysninger
Om YUKÓ Toyota Car Club
Skrevet af virksomheden
YUKÓ Toyota Car Club is Ireland’s leading car-sharing service, designed to make sustainable mobility simple, affordable, and accessible.
With YUKÓ, you can book a car when you need it, for as little as an hour or as long as 3 months, without the hassle of maintenance, insurance, or fuel costs. Our fleet includes modern hybrid and electric vehicles located in convenient spots across major cities, so you’re always close to a YUKÓ car.
Simply download the YUKÓ app, upload your personal details, licence, payment method and you will be verified in less than 24 hours. The app allows you to reserve, unlock, and drive with just a few taps, giving you complete control over your journey. Whether you need a car for a quick errand, a weekend getaway, or a business trip, YUKÓ offers a cost-effective and environmentally conscious solution.
At YUKÓ, we’re committed to sustainability and exceptional customer experience. Drive when you want, skip ownership, and enjoy the freedom of YUKÓ Car Club.
Two Ways to Drive: Share or Rent
Skrevet af virksomheden
- YUKÓ Share
- YUKÓ Toyota Car Club offers two flexible, eco-friendly mobility solutions to suit your needs. Our car-sharing service is perfect for short trips. Book our on street hybrid cars for an hour, a day or week through our easy-to-use app. Enjoy transparent pricing, fuel included, and convenient pick-up locations for spontaneous journeys.
- YUKÓ Rental
- Visit our Toyota Dealership across Ireland. Ideal for planned travel, holidays, or extended use, with competitive daily rates and premium Toyota cars. No hassle or paperwork, just a simple, quick handover. Our commitment is to sustainability, convenience, and exceptional customer support, whether you choose to share or rent.
Your Car, Ready When You Are
Guaranteed Availability for Confirmed Bookings
We guarantee that your reserved YUKÓ Toyota vehicle will be ready at the scheduled time and location. No delays, no surprises, just reliable mobility.
There are no hidden fees. Simply transparent affordable pricing.
Kontaktoplysninger
TOYOTA IRELAND, D12AW94, KILEEN ROAD, Irland
- 016 918 816
- support@yuko.toyota.ie
- www.yuko.ie
Get €10 Off Your Next Ride!
3,6
Middel
42 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Scam. They will take your card details during sign up and will then decline your application
I was looking for an alternative to GoCar as it can be difficult to get a car with them and for a very good reason going by how this Yuko company operates.
Sign up involved taking a picture of your license beside your face and a picture of the front and back of your license.
This was followed by a questionnaire for insurance purposes.
Questions asked such as:
Have you a full driving license for 24 months?
Have you been involved in more than 2 accidents in 3 years?
Have you more than 6 penalty points in the last 5 years?
Do you have medical condition or long term or permanent injury or illness that must be advised to the licensing authority?
Are you a resident in Ireland over 12 months?
Have you had your license suspended or endorsed for failure to stop by the Gardai, driving while unfit, driving without insurance, drink driving, driving carelessly.
Are you a professional sportsman, model or professional in entertainment or a person without a permanent address?
So I met all the criteria, I am a resident in Ireland with a permanent address, with a full license for over 24 months. I don't have any penalty points, I have had no accidents, I don't have any medical conditions, injuries or illnesses and I haven't had my license suspended or endorsed.
And they declined my application. I contacted them by email and the reason given was their insurance company rejected the application. The insurance company scans applications and they decide and customer service can't do anything to go back on it... I don't know what the questions were for in the questionnaire if the questions asked was for insurance purposes because I 100% met the criteria or I don't know, do I need more than 0 penalty points? Should I go out and get an accident under my belt? Or what exactly are satisfactory answers for these questions?
They were well able to take my card details during this application as well which I'm not comfortable with after getting my application declined.
So I was never even given a chance to get a bad driving experience with Yuko. Maybe it's a blessing in disguise going by other reviews.
25. april 2025
Uopfordret anmeldelse
Besvarelse fra YUKÓ Toyota Car Club
Hi Lisa,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience with the membership application process.
We understand how disappointing it can be to have an application declined, particularly when you believe you meet all of the published eligibility criteria. Please be assured that payment card details collected during registration are handled securely and are not used unless required in accordance with your membership and booking activity.
If you believe your application may have been declined in error or would like us to review your case again, please reach out to our Customer Care team with your application details. We'd be happy to look into it further for you.
Thank you again for your feedback. It helps us identify opportunities to improve our communication and the overall application experience 😊
Arbitrary Fines
Disappointed with how Yuko handles customer support and service quality. I was fined €100 and had my account suspended after returning a car approximately 10 minutes from the station—well within what I believed to be their stated policy. There was no clear warning in the app, and the vehicle location only becomes visible after the booking starts, which makes things very confusing.
Customer support was unhelpful and dismissive, and the in-app “call” feature didn’t work when I needed it most. I also experienced multiple bookings with dirty, poorly maintained cars, despite submitting feedback. Unfortunately, my reports were largely ignored.
I’ve since reported the issue to the CCPC and the Department of Transport. I’ve moved on to other car-sharing services like GoCar and Drive You, which offer far better reliability and customer care. I wouldn’t recommend Yuko based on my experience.
9. maj 2025
Uopfordret anmeldelse
Besvarelse fra YUKÓ Toyota Car Club
Hi Sharan,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the fine and account suspension. Our parking policy is designed to ensure vehicles remain available for other members, and any charges are applied in accordance with our Terms and Conditions.
We're also sorry to hear about the issues you experienced with the in-app call feature and the condition of the vehicles. We have taken measures to improve our technology while also working closely with our maintenance team to ensure high vehicle standards.
If you would like us to look into this further, particularly regarding the fine, please send an email to support@yuko.toyota.ie and we will do our best to assist you! Our team are always willing to help😊
Terrible Customer Service
I’m an EU citizen. My application got denied for no reason. I spoke with Elana. When I asked for one they said it’s the insurance company but they don’t specify a reason, they just scan and disapprove. When I asked for the insurance company they didn’t wan to give me the name. When try to speak with the manager, the girl said that he does not sit in Ireland.
This app is a waste of time. If this is their CS before I don’t want to k ow what it is after if something happens. Avoid at all costs.
17. marts 2025
Uopfordret anmeldelse
Besvarelse fra YUKÓ Toyota Car Club
Hi Abir,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience.
We understand how disappointing it is to have a membership application declined, particularly if the reasons are not clear. Membership applications are assessed in accordance with our eligibility criteria and insurance requirements.
We're also sorry to hear that you were dissatisfied with the support you received. Providing clear, professional customer service is important to us, and your comments have been noted.
If you believe your application was declined in error or you would like us to review your case, please reach out to our Customer Support Team on support@yuko.toyota.ie and we would happy to investigate further 😊
Buyer beware
Buyer beware. I booked an automatic vehicle for a one month rental and three weeks before my trip, I get an email that they have changed my booking from an automatic to manual transmission car. I cannot drive a manual transmission and got no response from my emails to them about the change so I went to cancel and was told it was too late. Apparently you have to cancel one month prior to your reservation, which is ridiculous. I feel like I’ve been scammed. I have been recommending Yuko based on their pricing, but that will never happen again. Clearly their customer service sucks.
14. februar 2025
Uopfordret anmeldelse
Besvarelse fra YUKÓ Toyota Car Club
Hi Cindy, thank you very much for taking the time to share your feedback. We're really sorry to hear about your experience.
We understand how disappointing it must have been to learn that the vehicle type had changed shortly before your rental, particularly when you specifically required an automatic transmission.
While vehicle availability can occasionally require changes to a booking, we aim to communicate these as early as possible and provide suitable alternatives where available. We're also sorry to hear that you did not receive a timely response to your enquiries.
If you would like us to look into this further, please send an email to support@yuko.toyota.ie and we will do our best to assist you! Our team are always willing to help😊
Been using Yuko for years and have…
Been using Yuko for years and have always had a great experience. Customer service is always super helpful. Would love to see more vans! :)
13. februar 2025
Uopfordret anmeldelse
Besvarelse fra YUKÓ Toyota Car Club
Hi Adam, thank you so much for your 5 star review! 😊 We're delighted to hear you've had such a great experience with YUKÓ over the years and that our customer service team has been helpful.
We'll definitely pass on your feedback about adding more vans to the fleet. Thanks again for your support, and we look forward to seeing you on your next booking!
I really like Yuko
I really like Yuko, I used to use regular car rental but I find Yuko to be much more reliable and trustworthy. I use them twice a week for the past 2 years. Aside from the odd messy car, which happens with all car share companies I can't rate them highly enough. Customer service is great too!
10. september 2024
Uopfordret anmeldelse
Besvarelse fra YUKÓ Toyota Car Club
Hi William, thank you so much for your fantastic feedback! 😊 We're delighted to hear that you've found us to be reliable and trustworthy.
It's great to know our customer service team has made a positive impression too. We appreciate your understanding that the occasional untidy car can happen, and we're always working to keep our vehicles in the best possible condition.
Thanks again for your continued support. We look forward to keeping you on the road for many more journeys! 😊
Horrendous customer service
Horrendous customer service. I hired a car with KM included but Toyota could not provide car requested. Was then told that they have another car which I gladly took. Had to ring cs every single day as fuel card not working, emailing in not working as apparently mailbox was full where I was told it is a fault on my side. Was never told that I had to pay for km driven on phone though Customer Service Agent insisted that this was quoted. Had my fiance next to me on all calls and she never heard this info either. Agent insisted that calls are recorded. Ended up paying 200 Euros on top of the initial charge I booked the car for in first place. Would have not driven the car as much if I had known. Advise not to book a car with them.
13. august 2024
Uopfordret anmeldelse
Besvarelse fra YUKÓ Toyota Car Club
Hi Patrick, thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand how frustrating it must have been to experience issues with the fuel card and to have to contact our Customer Support team on multiple occasions. We also apologise for any inconvenience caused by the change of vehicle.
Our booking charges and mileage fees are determined by the vehicle and rate selected at the time of booking.
If you would like us to look into this further, please send an email to support@yuko.toyota.ie and we will do our best to assist you! Our team are always willing to help😊
Rejected my application without cause
Rejected my application without giving any reason why. No penalty points or speeding fines associated with my license, been driving for years. No offer for help. After seeing other reviews here looks like I dodged a bullet anyway
28. juli 2024
Uopfordret anmeldelse
Besvarelse fra YUKÓ Toyota Car Club
Hi Alex, we're sorry to hear you're disappointed with your experience. We understand this can be frustrating.
If you'd like us to review your application or answer any questions, please send an email to support@yuko.toyota.ie and we will do our best to assist you! 😊
We appreciate your feedback and wish you all the best.
Absolute joke car never opens takes…
Absolute joke car never opens takes ages for to even to get through yuko if I could give less than 1 star I would. Asks me on this date of experience every time I try to get into the car. Like give us a key to open them or fix your 💩 system.
26. juli 2024
Uopfordret anmeldelse
Besvarelse fra YUKÓ Toyota Car Club
Hi Laura, thank you very much for your feedback. We're sorry to hear that you've experienced difficulties accessing a vehicle and delays in reaching our Customer Support team.
We understand how frustrating it can be when there are issues with vehicle access, particularly when you're trying to start your journey. Providing a reliable and seamless service is important to us, and we regret that this was not your experience.
We have taken measures to address technical issues and continue to invest in improving the reliability of both our app and vehicle connectivity😊
You can't drive with a UK driving…
You can't drive with a UK driving licence, which makes no sense.
Unreachable customer service.
11. juni 2024
Uopfordret anmeldelse
Besvarelse fra YUKÓ Toyota Car Club
Hi Patrick, Thank you for your feedback. We're sorry to hear about your experience.
We're also sorry to hear that you had difficulty reaching our Customer Care team. We recognise how important timely support is and appreciate your feedback as we continue working to improve our response times and overall service.
You can always contact our Customer Support Team on support@yuko.toyota.ie so we can investigate the matter thoroughly and work to resolve any issues as quickly as possible. Our team are always willing to help! 😊
Great cars
I used yuko to see relatives who live in Galway. Easy to use and the cars are great!
27. januar 2024
Uopfordret anmeldelse
Besvarelse fra YUKÓ Toyota Car Club
Hi James, thank you so much for your lovely review!😊 We're delighted to hear YUKÓ made it easy for you to visit your relatives in Galway and that you found the service simple to use.
We look forward to helping you with many more journeys in the future!
Great car hire option
Have been using them for a few years and always really reliable. Great option if you live in the city and need a car for a few hours a week. Prices pretty reasonable too.
24. januar 2024
Uopfordret anmeldelse
Besvarelse fra YUKÓ Toyota Car Club
Hi Graham, thank you for your continued support over the years and for your 5 star review😊
We're delighted to hear that YUKÓ has been a reliable option for you and that our service suits your needs for occasional city driving. It's great to know you find our pricing reasonable too.
We really appreciate your feedback and look forward to being there whenever you need us!
The website says you can hire a car in…
The website says you can hire a car in Ireland on an International Driving Permit, but customer care says they don't accept an International Driving Permit. Why is there a discrepancy? I know other people from India have got membership and are driving your cars. I've had my license since 2008, it is valid till 2028.
5. januar 2024
Uopfordret anmeldelse
Besvarelse fra YUKÓ Toyota Car Club
Hi Sanchit, thank you very much for your feedback. We're sorry to hear about the confusion regarding our driving licence requirements.
Eligibility for membership depends on a number of factors, including the country of issue of the driving licence and our verification requirements.
If you believe your membership has not been successful by mistake, please contact our Customer Support team on support@yuko.toyota.ie so we can investigate the matter thoroughly and work to resolve any issues as quickly as possible. Our team are always willing to help! 😊
Fraud company
Fraud company, they book and charge your card by themselves. Avoid!
13. december 2023
Uopfordret anmeldelse
Besvarelse fra YUKÓ Toyota Car Club
Hi Serkan, we're sorry to hear that you feel this way. We take any concerns regarding charges very seriously.
All bookings and charges are processed in accordance with our Terms and Conditions and are linked to activity on a member's account. If you believe a charge has been made in error, please contact our Customer Support team on support@yuko.toyota.ie with your booking details so we can investigate the matter thoroughly and work to resolve any issues as quickly as possible 😊
Fraudulent
Here's another one to add to a few woeful experiences already captured on this forum.
If I could give zero stars I bloody would. Based on a family experience, Yuko have acted in a nefarious manner, deceitfully and fraudulently authorising an inordinate amount of charges to three separate cards, without so much as a proper and formal email communication justifying why or how these charges have occurred. This is now a matter of a police investigation, and will be brought before the courts in due time. Haha, I hope whichever YUKÕ call centre consultant working on this understands the magnitude of what they’ve done. Welcome to the show.
27. november 2023
Uopfordret anmeldelse
Besvarelse fra YUKÓ Toyota Car Club
Thank you for your feedback. We're sorry to hear that you feel this way.
We take all concerns regarding account charges very seriously. Any charges applied to a member's account are processed in accordance with our Terms and Conditions. We do not authorise charges without a valid basis.
We appreciate you taking the time to share your feedback. Please contact our Customer Support Team on support@yuko.toyota.ie with your booking reference so we can look into the matter and work towards a resolution. Our team are always willing to help! 😊
Avoid
This app is very bad comparing to gocar. My first booking: the car was never at the location. After waiting 30 minutes for customer service they told me that the car was 40 minutes drive away and I can take taxi to the location. Second booking the car would not start after parking for 5 mins and customer service was not answering again. Today I was charged e40 extra, because the app error. Disaster. Guys avoid this company at all cost.
Pay for taxi or use gocar in Ireland.
14. oktober 2023
Uopfordret anmeldelse
Besvarelse fra YUKÓ Toyota Car Club
Hi Konrad, thank you for taking the time to share your feedback.
We sincerely apologise for the issues you encountered with locating the vehicle, the difficulty starting the car, and the delays in reaching our Customer Support team. This is not the level of service we aim to provide.
Regarding the additional €40 charge, we take any concerns about billing seriously. If you believe this charge resulted from an app or system error, we would welcome the opportunity to investigate your booking and review the charge.
Please contact our Customer Support Team on support@yuko.toyota.ie with your booking reference so we can look into the matter and work towards a resolution. Our team are always willing to help! 😊
Best customer experience ever!!!
It was taking weeks to verify my driving license. Eventually, I called support, and they promised to get it sorted. Ten minutes later my account has been deactivated. Followed with an email, no response at all. Great customer service! I won't mention the mobile app. :facepalm...
7. august 2023
Uopfordret anmeldelse
Besvarelse fra YUKÓ Toyota Car Club
Hi Kriss, thank you for your feedback. We're sorry to hear about your experience.
We understand how frustrating it must have been to experience delays with your driving licence verification and then have your account deactivated without the clarity you expected. We also apologise if you did not receive a timely response to your email.
We appreciate you taking the time to share your experience, as your feedback helps us improve both our service and our app.
If you're still seeking clarification, we encourage you to contact our Customer Support on support@yuko.toyota.ie team with your details so we can review your case and provide further information 😊
Absolutely disgraceful service
Absolutely disgraceful service. Constantly over charge me for the car. When I called Abbey put me on hold and left the call. I had to ring off a separate phone while still ok hold only to be told Abbey was not on a call. Couldn't refund my money did Absolutely nothing to help the situation. Take my advice and use the go car system. You will be over charged with this place it's a micky mouse set up. And an absolute scam. Office staff poorly managed and set up is very poor. I can't stress enough no matter how desperate you are do not use this company they will rob u at every chance. Charge you twice for the car and charge you twice for the miles if you have used this place please look at your bank account as you more then likely have been over charged as I said it is a set up and a scam. Half an hour on hold and forgotten about because staff are not trained to deal with the calls
2. juli 2023
Uopfordret anmeldelse
Besvarelse fra YUKÓ Toyota Car Club
Hi Karl,
Thank you for taking the time to share your feedback. We're sorry to hear that you were dissatisfied with your experience.
We take concerns regarding billing and customer service very seriously. Our charges are applied in accordance with the booking details and our Terms and Conditions. If an error has occurred, we are committed to correcting it as quickly as possible.
We're also sorry to hear about your experience contacting our Customer Support. Long wait times or poor communication are not the standard we aim to provide, and your comments have been noted.
We appreciate your feedback, as it helps us identify opportunities to improve our service 😊
Please be careful renting cars from…
Please be careful renting cars from this company. As previous reviewer mentioned, the car was not located where it was marked on the map. Calling the customer service is useless. They are unprofessional and doesnt care that the car is not located according to the map.
Please do also be aware that they can take any extra charge or penalty without informing you, even if its incorrect.
12. april 2023
Uopfordret anmeldelse
Besvarelse fra YUKÓ Toyota Car Club
Hi Nikke,
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand how frustrating it can be if a vehicle is not located where it is shown in the app, and we apologise for any inconvenience this may have caused. We are continually working to improve the accuracy of vehicle locations and the support we provide to our members.
Regarding additional charges, these are only applied in accordance with our Terms and Conditions. If you believe a charge has been applied incorrectly, we encourage you to contact our Customer Support support@yuko.toyota.ie - so we can investigate the matter thoroughly and work to resolve any issues as quickly as possible 😊
We appreciate you taking the time to share your experience, as feedback helps us improve our service
The worste app to rent car
The worste app to rent car. DO NOT RENT CAR FROM THIS APP, I booked a car and the car was not in place where the app said. I had to contact the support to get the right coordination of the car. After my trip, I left the car where the car was and not on the address where in the first place the app indicated me, because of this, and it was not my fault, I had to pay 100€ of fee because of the YUKO mistakes!!
DO YOURSELF A FAVOUR, RENT WITH GOCAR!
8. april 2023
Uopfordret anmeldelse
Besvarelse fra YUKÓ Toyota Car Club
Hi Domenico,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand how frustrating it must have been to have difficulty locating your vehicle, and we apologise for the inconvenience caused. If a parking fee was applied following your trip, we would like the opportunity to review the circumstances surrounding your booking and the location information provided.
Please contact our Customer Support team with your booking reference so we can investigate the matter thoroughly. We value your feedback, as it helps us identify areas where we can improve both our app and our service 😊
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.