Your Essential Shop Anmeldelser 

My husband is struggling to walk which is why I ordered the walker. He had tried one with wheels at the front and back but that was not successful as he couldn't think quickly enough to use the brake. Hopefully he will get used to using this one. The reason I did not give it 5 stars was because the customer service was so bad. After initially receiving confirmation I heard nothing for weeks. Tried ringing but couldn't get through. Sent an email, no reply for 2 days, then tried ringing again and eventually got through and spoke to a helpful lady who told me they had been out of stock for some time but we would receive it the following week. It eventually arrived 2 weeks later, but not until I had gone through the worry that I had been scammed. All it would have taken was an email to inform me of the delay and kept me informed about my order, instead of that I had weeks of unnecessary worry

The item turned up 3 months after I ordered it shocking and no reply from seller

Ordered a lightweight walking frame to take in the car but waited several weeks and the order didn’t arrive. Tried to make contact by phone but my message wasn’t passed on. I then emailed and received a response to say the frame would be posted out. The product is fine but the delay wasn’t good.

Excellent service I have used the product before well made I would recommend it to anybody

The bean bag under the tray won't attach properly. The Velcro is inadequate. Useless design. Very disappointed.

Would not buy from them again ,i paid £7 for next day delivery ,i didnt get them next day ,i tried speaking to them regarding it but only to be ignored ,prouduct was as expected but the next day delivery option its possible so dont waste any money picking it

I thought it would be a better quality. The sticker backs keep coming off the tray

I made an order with another company for some crutches, and emailed them to request if they could be dispatched ASAP, only to then find out they weren't in stock.

I found the same crutches at Your Essential Shop for the same price, everywhere else was £20/30 more. I called them, ask if they did indeed have them in stock and if same day dispatch was possible. The person on the phone said they'd try their best if I made the order promptly.

I ordered at 14:59 and they were shipped out same day, with me be 1pm the next day.

Thank you so much!

Simplicity of ordering, price, speed of process - all very good.

As described and delivered on time

Came very quickly, but I ordered sage green but got green but still is fit for purpose

Really pleased with my product excellent value

Great service, item arrived extremely quickly, and excellent value for money. I have already recommend to a friend.

Easy too use, they made a error but was quick to make amends.

Crutches arrived as expected and within 24 hours with free postage included

Arrived on time, product as described, good value for monet6

Good product,on time.

Great service both online and on phone easy to order fast delivery great product

Dispatched straight away and received very quickly. I am very happy with the crutches. Exactly what I wanted

I bought a rollator from them on 27.8.25. I noticed One brake is faulty after assembly. I emailed them on 30th highlighting the fault and to replace but haven't anything since. I have called them several times with the number on the invoice but the phone is never answered. Am going to ask for a total refund now.

Wouldn't buy from them again.