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Your Decoration B.V. Anmeldelser 6

•
TrustScore 3 ud af 5

3,1

Dekorerings- og boligindretningsbutik
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

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Virksomhedsoplysninger

  1. Dekorerings- og boligindretningsbutik
  2. Indretningsarkitekt
  3. Rammebutik
  4. Plakatbutik
  5. Tapetbutik

Skrevet af virksomheden

Your Decoration BV is a young company. The company was founded in 2019 and has grown into one of the largest suppliers of wall decoration products in recent years. On our website you will find a wide choice of photo frames, photo wallpaper, posters, paintings, art reproductions, poster strips and passe partouts. There are motifs for every room in your home!

Kontaktoplysninger

3,1

Middel

TrustScore 3 ud af 5

6 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere
Bedømt til 1 ud af 5 stjerner

Wrong item, shipping costs are mine to pay

One out of three items that arrived is wrong and they are forcing me to pay shipping costs to have the problem fixed which is a big cost since I have to go through the normal mail service in France and ship it to the Netherlands, the item is glass held by a frame that requires delicate handling during shipping.

27. marts 2026
Uopfordret anmeldelse
Your Decoration B.V.-logo

Besvarelse fra Your Decoration B.V.

Good morning,

Thank you very much for your review. It is good that you are reporting this.

First of all, my apologies that you received a damaged order.

I have looked into it for you. According to my information, you have not yet contacted us about this.
In the event of damage, nothing ever needs to be returned. And we have a return address in France.

I look forward to receiving an email so I can help you.

You can send this to serviceclient@yourdecoration.fr

Kind regards,

Marga
Customer Service
Your Decoration

Bedømt til 3 ud af 5 stjerner

Helaas niets ontvangen.

Op 6-3 zou DPD de bestelde posters bezorgen. Hoewel ik thuis was, hebben we helaas geen bezorger aan de deur gehad. Vervolgens de bestelling op 7-3 op een pakketpunt opgehaald. Blijkt de doos helemaal leeg te zijn, zonder posters. Erg jammer, het was een cadeau voor vandaag, maar nu op zoek naar wat anders.

Snelle reactie ontvangen en terugbetaling in gang gezet. Jammer, maar gewoon pech vermoed ik

7. marts 2026
Uopfordret anmeldelse
Your Decoration B.V.-logo

Besvarelse fra Your Decoration B.V.

Goedemiddag,

Hartelijk dank voor het achterlaten van de beoordeling. Goed dat u dit meldt.

Allereerst mijn excuses dat u een lege doos heeft gekregen. Wij hebben inmiddels hierover samen contact gehad. Het geld van de bestelling wordt op uw verzoek teruggestort. Daarnaast heb ik een klacht ingediend bij DPD over de bezorging.

Graag tot een volgende bestelling en fijne dag gewenst.

Met vriendelijke groeten,

Marga
Klantenservice
Your Decoration

Bedømt til 5 ud af 5 stjerner

Don't let the lack of reviews put you off

I took a risk with getting a floater frame for my art work that I client has bought and I'm glad I did! Delivery was quick, the product was high quality and I'm overall really impressed by this company. Much cheaper than the rest out there. Will be buying from them again.

15. september 2025
Uopfordret anmeldelse
Your Decoration B.V.-logo

Besvarelse fra Your Decoration B.V.

Good afternoon Marc,

Thank you so much for leaving this wonderful review. It's great that you're so satisfied.

We look forward to your next order, and have a wonderful day.

Sincerely,

Marga
Customer Service
Your Decoration

Bedømt til 5 ud af 5 stjerner

Muy buen servicio

Muy buen servicio, atención al cliente pudo facilitarme un artículo que no encontraba en la web.

24. juli 2025
Uopfordret anmeldelse
Your Decoration B.V.-logo

Besvarelse fra Your Decoration B.V.

Buenas tardes, Miquel:

Muchas gracias por dejar esta maravillosa reseña. Nos alegra que estés tan satisfecho.

Esperamos tu próximo pedido y que tengas un buen día.

Atentamente,

Marga
Atención al cliente
Your Decoration

Bedømt til 1 ud af 5 stjerner

Incapable of delivery or apology

They couldn't find my address, but instead of contacting me, they just ignored my package. It wasn't until I took the initiative to contact DPD that I found out what the problem was! Between the two parties, both told me they were unable to update my address, and that I should speak to the other. The package was never delivered to me, and when I asked them for compensation, both Marga and Romee on customer service ignored me! Not even an apology, let alone actually fixing the problem. By far the most disappointing customer service I've ever received.

24. juli 2025
Uopfordret anmeldelse
Your Decoration B.V.-logo

Besvarelse fra Your Decoration B.V.

Good afternoon Aidan,

Thank you very much for your review. We're sorry to hear that we were unable to assist you in the way you had hoped.

Once a parcel is already on its way, we as customer service are unfortunately unable to change the address directly. A special procedure must be followed for this, regardless of whether the shipment is handled by DPD or another carrier. This is due to privacy legislation. It's possible that our procedures differ from those you're familiar with in the United Kingdom.

We have responded to all of the emails you sent us, although the replies may not have met your expectations. Additionally, we submitted your case as a formal complaint to DPD, and they have taken it into further consideration.

I would like to sincerely apologise that your experience with our service has left you with a negative impression. That was never our intention.

Despite everything, I wish you a very pleasant day.

Kind regards,

Marga
Your Decoration

Dette er Trustpilot

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