Having put up a variety of sheds, wooden, plastic and metal this by far is the worst. The instructions are absolutely garbage. I’m a skilled professional heating engineer and a bit better than your av... Se mere
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Se, hvad kunderne siger
This is my 3rd yardmaster shed, 2 at my current address and another previously. These are good sheds, I am 67 now and an experienced D. I .Y er and have found these sheds easy to put up. READ... Se mere
Quick delivery and good updates. The shed itself (the 8x5 Top light Pent) is solid, good value for money and just what I was after for my allotment. Instructions are actually pretty good if you've eve... Se mere
Virksomheden har svaret
Just an overall poor experience. Delivery came a day late with no update or notification from delivery company. When queried with the delivery company their customer service was less than desirable. T... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
YardMaster International. Manufacturers of quality metal garden sheds & garages. Each has a guarantee of up to 15 years. Home delivery available.
Kontaktoplysninger
Storbritannien
- www.yardmasterstore.com
3,4
Middel
292 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 65 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The finished Worth It in the End — But Bring Extra Handsproduct looks great on our…
The finished product looks great on our patio at the end of the garden, and we love the ambience of the interior — helped by the wood flooring we installed ourselves. Having the floor frame (bought separately) definitely made a difference.
Delivery: We were given a specific delivery date and arranged for someone to be home. However, the delivery company arrived a day early and notified us only five minutes beforehand. Luckily, someone happened to be in.
Construction: Building the 108 ZGEY shed was, frankly, a bit of a nightmare. I started the assembly with my son (31), and it took most of a day just to complete the roof section. By mid‑afternoon, we had three people working on it. As other reviewers mentioned, some of the pre‑drilled holes didn’t line up, which was frustrating but not unexpected. The instructions could also be clearer, though we did eventually get there.
The following week, constructing the remainder of the shed went more smoothly — until we discovered we were missing two specific screws needed to hang one of the doors.
Aftercare: This was the standout positive. The aftercare team responded quickly, and the missing screws arrived within three days.
It’s recommended that two people undertake the build, but having a third person helped enormously. We don’t think it’s realistic to build it on your own.
8. maj 2026
Besvarelse fra YardMaster International
Hello Grabbem,
Thank you for taking the time to leave such a detailed review. We’re delighted to hear that you’re pleased with the finished look of your 108 ZGEY shed and that it has become a great addition to your garden patio. It’s also wonderful to hear that the interior ambience has come together so nicely — your wood flooring sounds like a fantastic finishing touch.
We appreciate your honest feedback regarding both the delivery and construction experience. We sincerely apologise for the delivery arriving earlier than scheduled and with such short notice. We understand how inconvenient this can be when arrangements have already been made.
We’re also sorry to hear that parts of the assembly process were frustrating, particularly with some of the pre-drilled holes and the clarity of the instructions. Your comments are extremely valuable and will be shared with our product team as we continue working to improve the building experience for future customers.
That said, we’re pleased to hear that our aftercare team was able to resolve the missing screws issue quickly and efficiently. Providing prompt support when problems arise is very important to us.
Thank you again for your constructive feedback and for sharing your experience and helpful advice for future builders. We hope you enjoy your shed for many years to come.
Late delivery, rude customer services
Received message with delivery date. First delivery didn't happen. No message to let me know. Second delivery didn't happen. No message to let me know. I contacted Yardmaster again and this time they told me that the third time delivery would be a week after first, failed delivery. Totally unacceptable.
They give a delivery window from 8 am to 6 pm. Nowadays, delivery companies give 4 or even 2 hour windows. 10 hours is ridiculous.
Customer services gave the standard "sorry for the inconvenience". They obviously don't care that I had to stay at home for 10 hours, twice, waiting for a van that never turned up.
Contacted B&Q and cancelled my order.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra YardMaster International
We are very sorry to hear about your experience and understand how frustrating this must have been. Missing two scheduled deliveries without any communication is not the level of service we aim to provide, and we appreciate the inconvenience caused by having to wait at home during the delivery windows.
We also understand your concerns regarding the length of the delivery timeframe and the lack of proactive updates when the deliveries could not be completed. Unfortunately as a company, we are reliant on carriers to deliver our product, and we too are disappointed in the level of service they have provided. Your feedback has been shared with the relevant delivery service so we can review both the delivery, communication and scheduling processes, so this situation will not happen again.
We regret that this led to you cancelling your order with B&Q, as we are confidant you would have been pleased with our product and we sincerely apologise for the disappointment and inconvenience the delivery service caused.
I ordered a Shiplap shed from…
I ordered a Shiplap shed from Yardmaster and although there was a issue with the delivery I am very happy with the shed. I appreciate that many will find the erection of the shed a major issue but assuming you have the right tools and follow the instructions along with the video on YouTube and allow a couple of days to complete you should end up with a very usable product. It’s important that your base is level and you will have to drill some holes as not every single hole marries up and I found it better to use a screwdriver rather than a cordless driver as you have more control. As mentioned on another review given the price and with care you will end up with a great shed.
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra YardMaster International
Hello Martin,
Thank you for taking the time to leave such a detailed review. We’re delighted to hear that you’re very happy with your new shiplap shed despite the initial delivery issue.
You’ve shared some really valuable advice for future customers, especially around preparing a level base, taking time with the assembly, and using the right tools. Building a shed can certainly be a bigger project than some expect, so it’s great to hear that by following the instructions and video guide carefully, you achieved such a good end result.
We also appreciate your practical tips regarding drilling additional holes where needed and using a screwdriver for better control during assembly. Feedback like this is incredibly helpful both for us and for other customers considering the product.
Thank you again for your patience and for recognising the value of the shed. We hope you enjoy using it for many years to come.
Great purchase
Fast delivery, really easy company to deal with and product is great quality.
23. april 2026
Besvarelse fra YardMaster International
Hello Michael,
Thank you for taking the time to leave such a great review! We’re delighted to hear that you found the ordering process easy and that the product quality met your expectations. We really appreciate your support and hope to welcome you back again soon!
Yardmasters are a great family who will…
Yardmasters are a great family who will work with you regarding your lawn. Candice and Joel are always at the ready to help and their rates are more than reasonable. I'd be lost without them.
1. maj 2026
Uopfordret anmeldelse
Ordered shed online
Ordered shed online, very easy, with regular update of delivery. Arrived on time but caution the box was tall but narrow and extremely heavy. Shed comes in multiple pieces that all have to be screwed together. Most pieces were numbered although not all. Instructions clear enough with a little studying as you go, similar to any item that needs construction at home. Our shed was quite large 10 x 4 so had two people constructing, took nearly all day, as stated don’t do it on a windy day the individual pieces are very light. Lots of screwing so use cordless if you can. Quality okay for the price.
3. april 2026
Besvarelse fra YardMaster International
Hello Sue,
Thanks for taking the time to share such a detailed review. We’re really pleased to hear that the ordering process was straightforward and that delivery updates kept you well informed, with everything arriving on time.
We appreciate you highlighting the weight and packaging of the shed—this is really useful for other customers to be aware of before delivery. It’s also great to hear that, overall, you found the instructions clear and manageable, even if some parts required a bit of extra attention.
Your tips about assembling with two people, avoiding windy conditions, and using a cordless screwdriver are especially helpful and will definitely benefit future customers tackling a similar build.
We’re glad to know you feel the quality reflects the price, and we truly value your balanced feedback. If there’s anything we can do to improve your experience further, please don’t hesitate to get in touch.
Poor company avoid
The level of information on delivery is poor. Delivery going to be late and basically was told like it or lump it. Extremely curt customer service bordering on rude. I cannot recommend this company in any way
Your reply states it was delivered in the 10 window. It was not it came on the 11th business day
23. april 2026
Besvarelse fra YardMaster International
Hello Pete
We’re really sorry to hear about your experience, and we appreciate you taking the time to share your feedback.
We understand how frustrating it is to receive limited information about your delivery, and we will work on this we our delivery partners, but our website does clearly state that it may take up to 10 working days for delivery, and your shed was delivered to you within that timeframe.
We take your comments seriously and will be addressing this internally to ensure our communication is clearer, more helpful, and always respectful.
Thank you again for bringing this to our attention.
Emerald Deluxe metal shed
Just erected my new shed and am very pleased with it, looks great , and delivery and ordering were very good, highly recommend
18. april 2026
Besvarelse fra YardMaster International
Thank you for your kind words! We're delighted to hear you're pleased with your new shed and that everything from ordering to delivery went smoothly. It’s great to know it looks the part as well. We really appreciate your recommendation and hope you enjoy using it for years to come!
Castleton Yardmaster shed
We bought a yard master castleton metal shed from A1 sheds last September . But didn't have the opportunity to build it until last week mainly due to the weather . It's not the easiest shed to build and is definitely a two man job . It took around 6 hours.
However on completion , one of the sliding doors had a small dent which meant we couldn't close it properly. We contacted Yardmaster and they could not have been more helpful and immediately sent us a replacement .We have nothing but great things to say about them and from that alone we would highly recommend them as a company . Our only negative comment on the shed is that the sliding doors don't slide smoothly as we would expect . They would be better suited to having drawer runners . But we did grease the frame which helped .
17. april 2026
Uopfordret anmeldelse
Besvarelse fra YardMaster International
Thank you for taking the time to share such a detailed review of your experience.
We’re really pleased to hear that Yardmaster’s customer service made such a positive impression and that your replacement door was handled quickly and smoothly. It’s also great to know that, overall, you’re happy with the shed once assembled.
We appreciate your honest feedback about the build process and the sliding doors. Metal sheds can be a bit more involved to assemble, so your note about it being a two-person job will definitely help future customers. We also value your comments on the door mechanism — feedback like this is important and will be passed on as we’re always looking to improve both our products and customer experience.
Thanks again for your recommendation, and if there’s anything further we can assist you with, please don’t hesitate to get in touch.
My son bought a new shed through Argos
My son bought a new shed through Argos. He wanted to add a lean too for a log store. I contacted Yardmaster and communicated with Orla. The additional panel was sent free of charge via FedEx which wouldn't have been cheap. I couldn't fault the customer service at all, amazing service from start to finish. The shed is amazing also.
12. april 2026
Uopfordret anmeldelse
Besvarelse fra YardMaster International
Thank you so much for your kind words!
We’re delighted to hear that both you and your son are happy with the shed and that the additional panel worked perfectly for your log store project. It’s especially great to know that Orla and the team were able to assist you quickly and make the process smooth from start to finish.
Providing helpful, hassle-free service is something we take great pride in, so your feedback truly means a lot to us. We hope the shed serves you well for many years to come!
If you ever need anything else, please don’t hesitate to get in touch.
There is nothing more I like than being…
There is nothing more I like than being under house arrest as a time slot was given from 7am to 6pm.
Only to find that no one turned up after I took a day off work to wait for delivery and with no explanation of why it did not deliver on the day they said they would. Now I suppose I will have to take another day off if and when they decide to deliver.
Sorry but not impressed so far but on the other hand they did take the money pretty quickly, if I could I would leave no stars but I have to give 1 star for the review. It is my fault for not viewing other reviews (average 2.2 stars) never again will I buy from this company. Now not going to deliver until Monday 20th so on that I have cancelled the order and getting a full refund. People who may be reading this you have been warned.
16. april 2026
Besvarelse fra YardMaster International
Hello Colin,
We’re really sorry to hear about your experience—this is clearly not the level of service we aim to provide.
We understand how frustrating it must have been to take a full day off work for a scheduled delivery that never arrived, especially without any communication or explanation. That’s not acceptable, and we sincerely apologise for the inconvenience and disruption this has caused.
Your feedback about the lack of updates and the missed delivery window is being taken seriously, as this is exactly the kind of situation we work hard to avoid. We’d like to make this right for you and ensure your delivery is rearranged at a time that genuinely works for you, with clearer communication.
Please get in touch with our customer service team directly so we can look into your order as a priority and provide a proper resolution.
Thank you for bringing this to our attention.
White washers
I went online looking for the white washers, as I did not find them I sent them an enquiry email. Was advised to purchase the black washers and the white washers were dispatched together. The following day I received the item. Great service.
26. marts 2026
Besvarelse fra YardMaster International
Thank you for your kind review! We’re really pleased we could help you find a suitable solution and get both the black and white washers dispatched together for you. It’s great to hear your order arrived quickly the next day.
We appreciate your support and look forward to helping you again in the future!
A school brought one of your metal…
A school brought one of your metal sheds and asked me to put it together,absolutely shocking. They obviously didn’t look at the reviews
3. april 2026
Besvarelse fra YardMaster International
Thank you for your feedback, and we’re sorry to hear about your experience during the assembly.
We take all feedback seriously and would like to understand more about what went wrong in this case so we can investigate properly. Our sheds are designed to be installed following the provided instructions, and if something didn’t align with expectations or there were any missing/damaged parts, we want to get that resolved.
We appreciate you taking the time to leave a review, even if your experience wasn’t a positive one, as it helps us improve our products and service.
Besvarelse fra YardMaster International
Thank you for your feedback, and I’m sorry to hear about your experience.
It sounds like the delivery didn’t meet expectations and the build instructions weren’t clear or helpful. That’s not the standard we aim for, and I understand how frustrating that must have been.
We’d like to look into this further and make it right. We will review what went wrong with the delivery and how the instructions were provided and be improved.
We appreciate you taking the time to let us know—your feedback helps us improve.
Yardmaster 10 ft 6 ft Apex Roof
I have just completed the assembly of a yardmaster 10ft x 6ft apex roof metal shed. I should say that I am a mechanical engineer with 25 years experience in the aircraft industry so it could be said that I have a head start in the assembly process.
Firstly I would say the instructions are detailed and need to be throughly studied before starting, I had to read the instructions three time before I was happy to start.
After checking I had all the required components and they were in good order (there are lot of components and fixings)assembly commenced on a level concrete base.
I had the optional floor kit to keep the contents dry.
Assembly took 2 full days working on my own, it would have been easier with two people.
During assembly the shed is very flimsy, it is not until the assembly is complete does the shed become secure.
The finished shed is sturdy, watertight (garden hose used to test for leaks) and should last for many years as the steel is zinc coated.
Assembly is straight forward if you are prepared, have patience, follow the instructions to the letter and take your time.
During assembly I would recomend frequent checks to ensure the assembly is square and level.
I fully understand that everyone may have different skill levels but I have to say I enjoyed building the shed.
3. april 2026
Uopfordret anmeldelse
Besvarelse fra YardMaster International
Good afternoon Ellie, thank you so much for such a detailed and thoughtful review.
We really appreciate you taking the time to share your experience, especially given your engineering background—it’s great to hear how you approached the build process. Your comments about carefully reviewing the instructions, preparing all components in advance, and checking for level and square throughout the assembly are incredibly helpful for other customers.
It’s also reassuring to hear that, once completed, the shed meets expectations in terms of sturdiness and weather resistance. We understand your point about the structure feeling less rigid during assembly, and your note about a second person making the process easier is well taken.
We’re especially pleased to hear that you enjoyed the build overall—that’s exactly the kind of experience we hope to deliver.
Thanks again for your valuable feedback!
Possibly the worst assembled product…
Possibly the worst assembled product possible. Instructions were totally wrong, unreadable and totally confusing. I had to think on my own feet and was trial and error. Pannels were out of alignment. Its flimsy. Terrible packaging. Awful. Do not purchase. Doors are flimsy and dont open and shut properly
3. april 2026
Uopfordret anmeldelse
FOR ORLA Yardmaster Ireland Customer Service
For ORLA, i kept to my word! Customer service in Ireland is IMPECABLE!
I've read what others have written & i dont believe them! Because we've had a door runner break on our Emerald deluxe after over 25yrs, now thats a boast for yardmasters ;-)
Orla replied the next day cos i emailed @ night. I replied & within a cpl of hrs she'd stopped drinking her Guinness, taken her feet off the desk & replied back again, & thats in-between answering all the other calls she's getting.
We always remember we're not the only ones in the world with questions! (& keeping the mgr fed with his tea & biccys lol, hope her mgr likes that?)
Well! The runner that we've got they cant supply but she told me where to go (theres a joke there lol) to get what we needed at a very reasonable price, £5.89. with new nuts, bolts & washers inc.
Now hows that for customer service? We can only say FIRST CLASS! As the saying goes, She went Above & beyond, you dont get any better than that!
Hmm? Well you do, you get Orla, she's got a sense of humour whilst still being very professional!
P.S. We bought a pent 8x4 a little while back to hse our hens feed & it went together a dream & its waterproof so dont be put off by these so called engineers who cant put a Yardmaster up properly lol!
Yardmaster you're the best by far!
Date of Reply to Yardmasters Response 19/3/26 Dear Yardmaster, nice to see a human reply rather than AI for a change! It shows you have feelings for your customers whereas AI (Absent intelligence lol) doesn't have feelings. We read your reply to our hens & they're having a clucking good time thankyou ;-)
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra YardMaster International
Thank you so much for taking the time to share such a detailed and thoughtful review!
We’re absolutely delighted to hear about your positive experience, especially after so many years with your Emerald Deluxe — 25 years is certainly something to be proud of, and a true testament to long-lasting quality.
Orla will be thrilled to read your kind words. We’re very lucky to have her on the team, and it’s great to know her helpfulness, responsiveness, and sense of humour made such a difference. We always aim to go the extra mile, even when a part isn’t directly available, so it’s wonderful to hear that came through.
It’s also fantastic to hear your new Pent 8x4 is serving you well and was straightforward to assemble — and keeping everything dry for your hens’ feed is exactly what we like to hear!
Thank you again for your support and for recommending us. If you ever need anything in the future, we’re always here to help.
Warm regards,
The Yardmaster Team
Poor quality
Poor quality . Not fit for purpose . Customer services unhelpful and rude . Same as Argos . Do not buy one of these sheds as your be wasting your money .
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra YardMaster International
Hello Rhia,
We’re sorry to hear that you’re disappointed with your shed and with the service you received. That’s certainly not the experience we want any of our customers to have.
We take feedback like this seriously and would appreciate the opportunity to investigate what’s happened and try to put things right. Please contact our customer support team directly at info@yardmaster.co.uk with your order number so we can investigate and work towards a resolution for you.
Thank you for bringing this to our attention.
Freestyling shed build
Just finished building a shed bought from Bricomarche in Normandy. Process was complicated by mismatching boxes of parts being supplied. Eventually sorted with the help of Bricomarche and Yardmaster customer service when we eventually got through.
The initial instructions/schematics were OK, but soon diverged from reality on the ground. It's a budget priced oeoduct but missing part numbers, incorrect processes etc should not be ignored. However as soon as we ignored the manual, apart from basic identification, assembly proceeded reasonably well. Only one area required a few new holes to be drilled and this could be down to tolerance build up. Not sure I'd use them again, unless there was a significant improvement in instructions/schematics
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra YardMaster International
Dear Customer,
Thank you for taking the time to share your detailed feedback. We’re sorry that your experience was affected by an incorrect carton being supplied by our retail partner in France.
We are continually working to improve our assembly instructions, and comments like yours help us identify where greater clarity is needed.
As a reminder, assembling the shed on a flat, level surface and keeping the structure properly squared during installation helps ensure correct alignment of the pre-punched panels and fixings.
Your feedback has been shared with our product and technical teams, and we appreciate you taking the time to help us improve.
Poor Quality & Horrendous Customer Servive
I would not buy from these people, directly or indirectly through a 3rd party like Argos. The product is faulty and is of low quality, including miss leading measurements and poor construction parts. Contacted the company directly to correct the problems and all we got was as rude, arrogant and patronising answers. Avoid, avoid, avoid!!
10. oktober 2025
Uopfordret anmeldelse
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