Excursión a Capri y Anacapri, 06/07/2026 me acompañaba mi hija y fue una experiencia maravillosa, sobretodo se quien hizo que ese día fuera excelente fue nuestro guía Clemente, dándonos consejos,... Se mere
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Se, hvad kunderne siger
No car seat for very young child provided despite having this confirmed with the company to have one provided by them prior. Then on the return we did have a car seat, but the vehicle had been crashed... Se mere
My husband and I had been so excited about seeing the island of Capri. We were not disappointed. Stunning views, beautiful villages and towns, great food and great people. Our guide Gabriel was more t... Se mere
Giovedì 18 giugno abbiamo fatto il tours Napoli Sorrento Positano Amalfi con la bravissima guida Rosa e super autista Giugliano Bellissima gita
Virksomhedsoplysninger
Skrevet af virksomheden
Worldtours Italy is a travel agency based in Naples, offering a wide range of services including: Group Tours. Private Tours. Boat Tours. Helicopter Excursions. Transfers. They use various types of vehicles such as cars, minivans, boats, and helicopters to ensure comfort and safety. The company is known for high-quality service and customer care, providing customizable itineraries and special offers.
Kontaktoplysninger
Via Cavone degli Sbirri 7, 80125, Napoli, Italien
- www.worldtoursitaly.com
4,2
God
51 anmeldelser
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WORLD TOURS A EVITER…
WORLD TOURS en association avec MUSEMENT sont tout bonnement des menteurs...
Ces deux entreprises sont à éviter absolument pour vos excursions et visites de monuments historiques.
Si vous avez un problème ça sera votre faute et pas la leur....
Passez votre chemin...
26. juli 2023
Uopfordret anmeldelse
My husband and I in Italy
Just did in Italy, a Sorrento, Positano Amalfi tour yesterday Sunday with Ariana the guide and Salvatore the driver and they were great!! They are assets to your company They get a 10 from me. Make sure they are commended !
26. marts 2023
Uopfordret anmeldelse
Airport Transfer
Our airport transfer went smoothly despite our flight arriving late. Francesco Peo greeted us politely, offered to carry our cases and ushered us to his immaculate vehicle. The drive to our hotel went quickly as Francesco entertained us with his witty chat. Thank you for making our introduction to Naples so friendly!
18. februar 2023
Uopfordret anmeldelse
Amalfi Coast tour
The tour to the Amalfi Coast was great. The tour bus was punctual, the drive was stunning and we had plenty of time in Amalfi and Ravello. The guide, Gabrielle, was very funny and the driver, Genero, did a great job navigating the mountain roads. The tour also included a meal in a restaurant.
25. december 2022
Uopfordret anmeldelse
Their mistake, my anguish
One hour before we were leaving the US I received a call saying we had missed our tour. I was devastated thinking I had made a scheduling mistake. When I called them back 10 minutes later with my e-receipt, Joseph said that it was correct. There was no admission of an error on his part. There was no apology for the angst his carelessness had caused. Nothing.
16. november 2022
Uopfordret anmeldelse
Besvarelse fra Worldtours Italy
Thank you for sharing your experience. We sincerely apologize for any anxiety caused by the misunderstanding. The issue arose due to a case of mistaken identity and an error made by a young member of our customer service team. While we understand how this might have caused a moment of distress, we are surprised that it has led to such a harsh review, especially since the situation was clarified within a few minutes, and you were able to enjoy your scheduled tour without any further issues.
The customer service representative did apologize for the error, and it’s possible that this was missed in the moment of agitation. We always strive to provide the best service and take all feedback seriously to improve our processes.
We hope you can understand that such errors can occasionally happen and that this was a minor incident that was quickly resolved. Thank you for your understanding, and we hope to serve you better in the future.
No heart
We were unable to make our booking due to a flight cancellation (as you can imagine, tired, stressed, vulnerable). Worldtours were not able to offer any assistance at all in regard to this, I was constantly reminded that we were within the 24 hours which I understand. But come on, we are in 2022! Why is there not something in place in regard to situations completely beyond our control! Instead, they’ve got the £400 we paid and we are out of pocket and experience!
18. august 2022
Uopfordret anmeldelse
Besvarelse fra Worldtours Italy
Thank you for sharing your feedback. We understand the frustration and inconvenience caused by the cancellation of your flight. It's important to note that our cancellation policies are aligned with industry standards globally. Just as airlines, rail companies, and shipping lines have strict policies regarding cancellations and missed departures, we also have guidelines to ensure fairness and consistency for all customers. Unfortunately, this means that refunds or rebookings cannot be offered when cancellations occur close to the scheduled service.
In many cases, such as with airlines, customers are not reimbursed or provided with a replacement ticket if they miss their flight or arrive late. Similarly, our policies aim to maintain fairness and clarity, even though we understand these situations can be challenging. We encourage travelers to consider travel insurance for additional protection in unforeseen circumstances.
Again, we apologize for the inconvenience, and we hope for your understanding in this matter.
Dagexcursie naar het eiland Capri
Prachtige dag gehad naar Capri met Teresa als gids. Zeer kundig, klantvriendelijk en informatief. Aangeboden lunch was boven verwachting. Zeker een aanrader.
6. marts 2022
Uopfordret anmeldelse
Very friendly and punctual driver…
Very friendly and punctual driver Massimo. Good service.
I will strongly recommend him.
12. august 2020
Uopfordret anmeldelse
Very friendly and punctual driver
Very friendly and punctual driver. All in all excellent customer service.
15. januar 2018
Uopfordret anmeldelse
transfer Napoli to Positano
We took private transfer from Naples to Positano and back with WorldTours and we were very pleased.
Very professional and kind personnel. Punctual and friendly.
Carlo and Antonio are very good drivers and guides.
Very good customer service. Good price for the transfer.
5 stars.
29. juli 2017
Uopfordret anmeldelse
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