My dogs have been eating Wolftucker for over 8 years. There's a good variety of quality raw meals at a reasonable price and the discounted bundles make ordering a variety of food quick and easy. Or... Se mere
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Delivery again , they are useless.last time forgot half the order This time I was out for most of the day abd left s note asking driver to leave the 3 large boxes by the shed in tge shade, driver scr... Se mere
Always good service and delivery well packaged and my dog loves wolf tucker been using for 9 years now
I have fed my dogs RAW food for 12 years. A year ago I decided to try Wolf Tucker. I was impressed by the range and quality of food and the fact that I could purchase in bulk, making me extra saving... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Wolf Tucker
Skrevet af virksomheden
Here at Wolf Tucker we have created an affordable and natural BARF diet for canines which provides all the nutrients, vitamins and minerals which your dog needs to improve and maintain their health and well-being. Only human grade meat and seasonal vegetables are used, the ingredients are then prepared, specifically in small batches to maintain the consistency and quality synonymous with our brand.
We make no comprise on the quality, ingredients or manufacture to provide the very best BARF raw food we can for your dogs.
All of our raw food and dried treats are packaged in eco friendly packaging and we ship in eco friendly shipping boxes with DPD.
Feel free to give us a call on 01243 641 983 if you are interested in discussing your dog's diet and how we can help.
We make no comprise on the quality, ingredients or manufacture to provide the very best BARF raw food we can for your dogs.
All of our raw food and dried treats are packaged in eco friendly packaging and we ship in eco friendly shipping boxes with DPD.
Feel free to give us a call on 01243 641 983 if you are interested in discussing your dog's diet and how we can help.
Kontaktoplysninger
Chalk Lane, PO20 7LL, Sidlesham, Storbritannien
- 01243641983
- bark@wolftucker.co.uk
- www.wolftucker.co.uk
4,5
Fremragende
213 anmeldelser
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Their food is of excellent quality
I can't fault Wolftucker. Their food is of excellent quality, which my golden retrievers love. The delivery has always been prompt, and the communication good. There was only one occasion when the delivery driver left my order at the wrong address, but this was soon sorted.
30. juli 2023
Besvarelse fra Wolf Tucker
Thank you
Ordered half a dozen times now
Ordered half a dozen times now. LOVE the quality and the range. Suits my Bearded collies very well. Well packaged and efficient service. Can’t fault them. I’ve used lots of Raw food providers over the years as a dog professional and currently I’m in no hurry to change. Tripe is amazing quality. Thanks
30. juli 2023
Besvarelse fra Wolf Tucker
Thank you Lisa
Besvarelse fra Wolf Tucker
Thank you Ann
The staff who bring my order to the…
The staff who bring my order to the collection point are exceptional
27. juli 2023
Besvarelse fra Wolf Tucker
Thank you David - we will let our team know about your feedback
Besvarelse fra Wolf Tucker
Thank you :)
Besvarelse fra Wolf Tucker
Thank you Nigel
Have been using Wolftucker for many…
Have been using Wolftucker for many years now and always give them five stars for everything - product, delivery, customer service etc.
27. juni 2023
Besvarelse fra Wolf Tucker
Thank you Carole, we really appreciate your review
Amanda
Amanda, wad really helpful, considering I could not complete the order as there was a fault, only problem Dpd weren't helpful for delivery for when I requested for late morning/ lunchtime delivery.
27. juni 2023
Besvarelse fra Wolf Tucker
Thank you Rupert for your review and feedback, our apologies regarding DPD
Decline in quality and customer service.
This company used to be amazing but the quality of food has declined a lot in the past few months. It is dry now, it also contains more gristle than it used too. My dogs often refuse to eat it. I decided to cancel and went to cancel on my subscription page. I have been unable too because there is a glitch which means i cannot cancel. I contacted their customer service team who used to be amazing to cancel my order. I was told it was cancelled. It was not. I recieved a billing email. So I messaged again to cancel - including screenshots that I was unable to myself. Again, promised it would be cancelled and looked into. It wasn't. This morning I was charged and a new order sent out. I have tried calling but the line is busy. I am absolutely appalled and I need a refund immediately as I have ordered from a different company now. I do not need this food. What happened? I am so saddened by the rise of costs (which is understandable given the cost of living) but decrease in quality and customer service. I used to love this company. I'd attach my screenshots if TrustPilot had this feature. I have attached my order number. Let's see what they reply.
26. juni 2023
Uopfordret anmeldelse
Besvarelse fra Wolf Tucker
Hello Nicole. We are sorry to hear you feel there has been a decline in customer service. This is not our intention at all and we want to make this right for you. I apologise that it appears the subscription was not cancelled, I have looked in to this and can confirm you have no further subscription orders due. I will stop your recent order from being delivered to you and issue a full refund for you.
Regarding customer service, we are doing our best however we are short staffed at the moment in the office and so it becomes difficult to cover breaks etc - we are however training new employees in the coming weeks which should help. We do hope you will consider giving us another opportunity in the future and thank you so much for being such a great customer to us over the years. Please do reach out to me on email bark@wolftucker.co.uk if I can be of any further help
New to raw feeding
I’m new to feeding dogs a raw diet so had many questions to ask but I have found Wolftucker to be extremely helpful, thorough and very quick in their response to my multiple queries! Plus, my dogs clearly love their food so I would highly recommend them.
27. juni 2023
Uopfordret anmeldelse
Besvarelse fra Wolf Tucker
Thank you Madeleine, we are happy to hear you found our customer support team helpful and that your dogs love our food :)
Ordering is easy
Ordering is easy, and delivery is in good time for a frozen product. Also when we had an issue a couple of months ago the company sorted it out for us.
11. juni 2023
Besvarelse fra Wolf Tucker
Thank you Deborah for you review, glad to hear the issue was resolved :)
Wolf tucker delivered on time
Wolf tucker delivered on time. Subscription is good as you don't have to think about reordering.
Food comes in containers so easy to store in freezer .
My dog liked the food, did find some flavours a bit dry. Chicken is great .
11. juni 2023
Besvarelse fra Wolf Tucker
Thank you Joan for your review, we are glad to hear your dog enjoyed our food and that the subscriptions are working well for you :)
Ordered on Friday received today 2…
Ordered on Friday received today 2 boxes of soft raw food what am I meant to do. Nobody answers the phone
Please advice
Not good enough
T lytton
21. juni 2023
Uopfordret anmeldelse
Besvarelse fra Wolf Tucker
Hello. Thank you for your review. We are sorry that your food arrived defrosted, this was caused by the hot weather we have experienced. We will be happy to send out a replacement order for you free of charge, please can you contact us on bark@wolftucker.co.uk with your full name and order number and we will make sure this is taken care of right away. Regarding the phone, we apologise, we are short staffed at the moment and so lunch breaks etc can be difficult to manage between us, we are training new staff in the coming weeks to resolve this issue.
Easy to place order, good food,
Love the fact it is always easy to order, staff are friendly and helpful, you are given a time slot when your order will be delivered on the day and good packaging, Plus the dog loves the food and it always looks fresh with easy to store containers.
7. juni 2023
Besvarelse fra Wolf Tucker
Thank you Sue for your lovely review
Besvarelse fra Wolf Tucker
Thank you Chris for your review :)
My eight week old pup loves it!
7. juni 2023
Besvarelse fra Wolf Tucker
Thank you for your review, we are delighted to hear your pup is enjoying our food
Long Time User
I’ve been using this company for quite a few years now and very happy with the product and the service. Great service from website to delivery.
6. juni 2023
Besvarelse fra Wolf Tucker
Thank you so much for your kind words! We are thrilled to hear that you have been a loyal customer for years and that you are happy with our product and service. We truly appreciate your business and we will continue to work hard to ensure that you have the best experience possible. If there is anything else we can do to assist you, please do not hesitate to reach out to us. Thank you again for your support!
Great service every time and the best…
Great service every time and the best food on the market
6. juni 2023
Besvarelse fra Wolf Tucker
Thank you Katie for your review
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