Placed an order on Monday evening for delivery on Wednesday, nothing arrived. Rang to find out what had happened and was told DPD had not picked it up, and was told it would arrive on Thursday which... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great product- all our dogs love all the different flavours. Very professional company to deal with.
I have fed my dogs RAW food for 12 years. A year ago I decided to try Wolf Tucker. I was impressed by the range and quality of food and the fact that I could purchase in bulk, making me extra saving... Se mere
Virksomheden har svaret
I have a 15 week Staffy little lady! We have had her for 5 weeks now and the food journey has been a bit emotional! Deciding to put her back on raw having felt overwhelmed to do it initially Megan i... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Wolf Tucker
Skrevet af virksomheden
Here at Wolf Tucker we have created an affordable and natural BARF diet for canines which provides all the nutrients, vitamins and minerals which your dog needs to improve and maintain their health and well-being. Only human grade meat and seasonal vegetables are used, the ingredients are then prepared, specifically in small batches to maintain the consistency and quality synonymous with our brand.
We make no comprise on the quality, ingredients or manufacture to provide the very best BARF raw food we can for your dogs.
All of our raw food and dried treats are packaged in eco friendly packaging and we ship in eco friendly shipping boxes with DPD.
Feel free to give us a call on 01243 641 983 if you are interested in discussing your dog's diet and how we can help.
We make no comprise on the quality, ingredients or manufacture to provide the very best BARF raw food we can for your dogs.
All of our raw food and dried treats are packaged in eco friendly packaging and we ship in eco friendly shipping boxes with DPD.
Feel free to give us a call on 01243 641 983 if you are interested in discussing your dog's diet and how we can help.
Kontaktoplysninger
Chalk Lane, PO20 7LL, Sidlesham, Storbritannien
- 01243641983
- bark@wolftucker.co.uk
- www.wolftucker.co.uk
4,5
Fremragende
210 anmeldelser
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Very Disappointed
I have only recently started to buy from Wolf Tucker. The first time I received someone else's order which was completely unsuitable for my dogs.They were very apologetic and sent the correct order free of charge - I donated the unwanted food to a local dog rescue for which they were very grateful. Since then one previous order has been incorrect and the last order of 20 packs of Naked Fish included six packs of Naked Chicken. Unfortunately my husband unpacked and put away the order and didn't notice the different packaging. One of my dogs is unable to eat some foods including chicken and I now find myself having to reorder early.
30. januar 2025
Besvarelse fra Wolf Tucker
Hi Susan,
Thank you for taking the time to leave a review.
We are sorry that your most recent order included six packs of naked chicken. Our team has reached out to help resolve this issue for you. If an issue or query arises we always do our best to provide a solution as quickly as possible.
The Wolf Tucker team
Great quality and value.
Great quality products at very reasonable prices, and delivery service very reliable.
29. januar 2025
Besvarelse fra Wolf Tucker
Hi Sue,
We are glad that you are happy with the level of service you received.
We look forward to continuing to provide you with great raw food.
If you ever have any future queries or feedback please do not hesitate to get in touch.
The Wolf Tucker Team
So easy to order
So easy to order. Great service, quick delivery and my dog loves the food!
27. januar 2025
Besvarelse fra Wolf Tucker
Hi Mari,
It is great to hear that your dog is enjoying our food!
Our team works tirelessly to get your orders to you as quickly as possible.
We appreciate your loyalty and look forward to seeing you order again in the future!
Can no longer recommend
I have been a Wolf Tucker customer for at least 10 years, and I always felt their food and delivery was superior to other brands. Unfortunately in recent weeks the availability of the food has been hopeless, I always expect there to be occasional items sold out on their website, but of recent weeks/months it has been almost everything. I now have to go through a third party (Shopify) to log onto my Wolf Tucker account and my purchase history over 10 years has disappeared! I don't know what has happened but I am afraid I can no longer trust that I can get the food from Wolf Tucker that my dogs need and I am therefore looking to another premium frozen raw dog food supplier.
24. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Wolf Tucker
Hi Joanne,
I am sorry to hear that your orders were affected by out of stock issues and understand that there was a lack of communication about this. This is especially disappointing to hear as you have been a loyal long-term customer.
Wolf Tucker has now been acquired by Natural Dog Food Direct. The stock issues that you previously experienced have been addressed and we have put further measures in place to ensure prompt and reliable delivery.
We also have a dedicated customer support team, who are on hand to assist with any questions or queries. They are contactable through phone and email.
The Wolf Tucker website is hosted by Shopify and is designed to make the ordering process as easy as possible for customers.
If you have any further questions please do not hesitate to get in touch.
Best Regards,
The Wolf Tucker Team
Dreadful customer service
I have been a customer for several years but over the last 6 months the level of service as dropped significantly. Products out of stock, unable to speak with anyone on the phone, no response to email and supposedly a live chat function on their website that does not exist. It is a shame as the food is great and my dog loves it but the service is awful.
I would not recommend them!
24. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Wolf Tucker
Hi Lisa,
I am sorry to hear that you were affected by out of stock products and am aware that there was a lack of communication about this.
Wolf Tucker has now been acquired by Natural Dog Food Direct. The stock issues that you previously experienced have been addressed and we have put further measures in place to ensure prompt and reliable delivery.
We also have a dedicated customer support team, who are on hand to assist with any questions or queries. They are contactable through phone and email.
We will continue to produce high quality raw recipes that dogs love and would to see you try our products again in the future.
Best Regards,
The Wolf Tucker Team
A Wolftucker customer no more
Been a very satisfied Wolftucker customer for 10+years. I've had 8 dogs, mostly Labs, who've thrived on their great raw food & lived long (14+years) healthy lives as a result. I've always bought same mix of WT meals but I'm deeply disappointed by the poor quality of food received in my recent orders. The meals look as though they've been deep frozen beyond their freeze dates - dry, colourless and 'old' smelling. I had such pleasure seeing my dogs tuck into the fresh, meaty mixes I used to get. Now I feel I need to apologise to them for giving them such tough, unappetising stuff! I've lost faith in WolfTucker, I'm afraid, so, very sadly, no more orders from me ..
23. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Wolf Tucker
Hi Eve,
I am sorry to hear that you lost faith in the product.
Wolf Tucker has been acquired by Natural Dog Food Direct and changes have been made.
The previous stock issues have been addressed and we are now offering a great range of high meaty mixes recipes that I am sure your dogs would thoroughly enjoy. There is nothing more satisfying than watching your dog tuck into a great raw product.
We now have a dedicated customer support team, who are on hand to assist with any questions or queries. They are contactable through phone and email.
We will continue to produce high quality raw recipes and would love to see you give our products another try in the near future.
Best Regards,
The Wolf Tucker Team
Poor Availability
Wolftucker is very good food but they are always out of stock. Today they have no raw complete meals availble at all.
7. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Wolf Tucker
Hi Sam,
I am sorry to hear that you were unable to purchase the raw meals that you wanted.
Wolf Tucker has now been acquired by Natural Dog Food Direct. The stock issues that you previously experienced have been addressed and further measures have been put in place to ensure consistent delivery.
Our dedicated customer support team, will be on hand to assist with any questions or queries. They are contactable through phone and email.
We apologise for the bad experience you previously had and hope that you will give us another chance in the near future.
If you have any further queries please do not hesitate to get in touch.
Best Regards,
The Wolf Tucker Team
Wolf Tucker food is great, service is substandard.
Wolf Tucker food is great.
Both my dog love the food and I have to say the steamed wet (gluten free) food has pretty much solved my older dog bowel problems.
However, the company is not capable of supply and demand. I have a subscription contract with them and on the 2 occasion's I have expected delivery, it has failed due to stock issues. I was led to believe from the terms that the service would prevent the problems of supply and demand...it hasn't.
I could not justly recommend this company until services are more robust.
2. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Wolf Tucker
Hi Adam,
I am sorry to hear that your orders were previously not being fulfilled and we understand that there was a lack of communication about this.
Wolf Tucker has now been acquired by Natural Dog Food Direct. The stock issues that you previously experienced have been addressed and we have put further measures in place to ensure prompt and reliable delivery.
We also have a dedicated customer support team, who are on hand to assist with any questions or queries. They are contactable through phone and email.
We will continue to produce high quality raw recipes that dogs love.
Best Regards,
The Wolf Tucker Team
Great food great service
Great food great service
However the Lamb treats contained 19% ash! Come on guys I have not seen white dog doodoo in years! I expected better of you
The tray foods are great
1. juli 2024
Totally reliable tucker
Mini loves her faw food complete meals. Just can't get to it fast enough. Keep up the high standards WT.
30. maj 2024
Good service and delivery was quick
29. maj 2024
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