With Energy Anmeldelser 

Scammers!
My heating is currently OFF. The bathroom floor is ROASTING (under floor heating)!! The thermostat is set to 18c yet the room is 24c! The heating control panel says the heating is NOT ON, yet the whole house is roasting. My heating bill is £300 a month some months, yet I never turn it on! They charge you for energy you don’t purposely use. Reported this several times, no action taken by With Energy, they say my bill is correct.
You would be better off burning logs in the middle of your living room than using this company for heating!!

Avoid “With Energy” and Be Cautious When Buying from Berkeley Group

I would strongly advise anyone to be extremely careful when considering a property purchase from Berkeley Group. What they fail to tell you is that you are locked into using a single energy provider: With Energy. This isn’t just inconvenient—it’s outright monopolization. You don’t have the freedom to choose a provider that offers competitive rates or better service. You’re stuck, plain and simple.

To make matters worse, With Energy charges an absurd £2 per day as a standing charge. That’s over £700 a year before you even use a single unit of energy. It’s completely unjustifiable and feels like daylight robbery. How is this even allowed? This ridiculous fee leaves you paying far more than necessary for basic utilities.

Berkeley Group has essentially handed its customers over to an exploitative energy company, ensuring you’re forced into paying extortionate fees with no way out. It feels unethical and deceitful, especially since this critical information isn’t disclosed upfront during the buying process.

If you’re considering buying a property from Berkeley Group, Bankside Gardens, I urge you to dig deeper into this hidden trap before committing. The combination of poor transparency and exploitation through With Energy is enough to sour what should be an exciting investment in your future. Buyer beware!

Frequent breakdowns that leave households without hot water for days on end, compounded by a shambolic customer support that seems entirely indifferent to these issues.

To add insult to injury, they’re sending bills meant for previous occupants, riddled with accounting errors that take an inordinate amount of time to rectify, if ever. And, as if that weren’t enough, they are charging up to 20 times the standard rate – alongside standing charges of £30 per month for, quite literally, no discernible service whatsoever.

Abuse of monopoly position

WithEnergy heat network provider has doubled its heat tariff in August 2024, just as gas prices for the same delivery in Q12025 were declining by roughly 70% from the 2022-23 highs.

We are now paying 3.3 times the heat tariff of having individual boilers using any energy retailer (3.2 times on an energy unit basis - so it's not just the standing charge that is out of order.

There was zero transparency provided to the price hike or the comparatively elevated energy unit charge of £0.191/kWh and the daily standing charge of £1.1618

Absolute scam!! We have been forced into a scam by buying a new build flat. Building associations (in my case it’s L&Q) and this so called “energy company” work together to scam you!! Imagine you pay at least £30 every month even though you don’t use any hot water

Only giving a 1 because you cannot give a lower score. Unethical at best.

With energy has the worst website I have ever had the displeasure of having to use! The new update to their website has made everything unusable and incredibly frustrating and eye wateringly difficult to navigate. Trying to look at simple things like a bill is guaranteed to ruin the rest of my day. The only saving grace for this infuriating company is its customer service! Despite being forced to contact their customer service if I needed to do absolutely anything through the website, I always had a great experience when talking to them and they were all very helpful. I am so relieved that I am no longer a customer of with energy! Thank you to the customer service team.

All in a sudden, they just send me a bill of a date ended two years ago, which before I moved in the property, which is almost £400!! I would like to have a look at the breakdown of what's happening, document can't even be downloaded from their system.

It's all seem like SCAM to me, trying to take some random money from their client, also just want to take money from the current resident to cover what they miscalculated and collect less from the previous resident.

My advice is, avoid this company at all cost. If you're living in a property that's using one, pressurise the property management to change!

With Energy. Where do I begin, well my 81 year old father has been trying to contact you for the last 4 years since you With Energy took over his heating and hot water and has found the whole experience very, very difficult and stressful to contact anyone to help him understand what was going on and why he now has to pay them for his heating and hot water. Today he has received a bill (some random figures on a spreadsheet) for £2957.76 dating back to April 2020 and every time he has tried to contact them to get this sorted out, no one’s been able to help him ? He has been told he must deal with his inquiry online and no one has been able to help him. He lives in a new build 2 bed flat which is meant to be more energy efficient and was told it would be more affordable for him to manage as he gets older. Currently paying British Gas £140-£160 pcm and Thames Water £100 pcm so I’m really confused and unhappy with the way With Energy have treated him and it seems he’s not the only one that has had a poor service with this company. Forgot to mention the number of times he has had no heating or hot water over the years he has lived here

Very friendly and helpful customer service on the phone when you can get through, BUT truly awful email communications, poor website design, painful billing for direct debit set-up processes, last century online payment functionality, cryptic documentation, and lengthy help request timeliness.

Its a stressful experience to have WithEnergy as an energy supplier.

They claim to be low-cost. Far from it. They are supposed to be "designed specifically to provide communities with low-cost ... energy", but the daily standing charge comes to £416 a year (£1.1409/day).

Their Tariff means my usage for January on a small new built Flat in January was £360. (£0.2274 x 1584.0 kWh).

It took them 8 months to set up my online account, and suddenly hit me with £1500 of bills overnight and have the realisation that I'm stuck with them.

We are paying more than we were paying for Gas on an old Victorian not energy efficient much much larger home. Heating our small flat probably takes 1/3 of the energy needed for our old not efficient house, and yet it's still more expensive.

I tried calling them yesterday to get an explanation as of why this is so expensive, but their Customer Service isn't great either.

Barratt Homes should feel ashamed of being in business with them and forcing us to be in business with them. I wouldn't be surprised if they are part of the same "Holding" company or something.

If I could score zero I would

Avoid at all costs! Just like others, forced into a contract with them due to buying a new build, and we cannot switch providers. We haven't had heating since November, so the entire winter. there have been some engineer visits, but no one could fix the issue. I've been chasing constantly but unless I am on the phone to them every single day, nothing really happens. They don't respond to emails. I've filed a official complaint and even that seems to have disappeared into their black hole of non-existing customer service. They still charge us about £200 a month.

If I could, I’d give them 0. I was, similarly to many other reviews, forced into a contract with this company after I bought my new property. It wasn’t until after buying the property they informed me I could not switch provider.

I’ve been with them 7 months now and the experience is terrible. The service charge is outrageous and monthly bills for a one bed flat, where I don’t use heating and rarely use hot water, is between £60-100 a month. I have tried communicating my concerns several times, but they do not respond to emails, nor communicate changes at all. On top of this, the hot water often stops working (I have gone days at a time without).

If you are lucky enough to have a choice, I suggest avoiding at all costs.

Scam. Avoid. Send emails claiming they moved my account. Logged onto British Gas and my account is still open with British Gas and no record of the move. With Energy sent spam emails for a few weeks then stopped.

Their billing is a mess. Even though there is a direct debit in place they keep charging us surprise extra bills.

Billing is a disaster, we have not received our bill in 3 months. Customer service was contacted so many times but without a resolution to issue our bill. There is no estimate, they also refuse to take the reading we are giving them, just unacceptable service.

Dear with energy

Your billing process for my energy usage with With Energy has been nothing short but appalling. I would urge you to address it immediately

Firstly, it has come to my attention that I have been receiving my monthly bills on different dates each month. As a customer, this inconsistency in billing dates not only causes confusion but also raises concerns about the transparency and reliability of [With Energy]'s billing system. I believe it is essential for customers to have a clear and predictable billing schedule to effectively manage their finances.

Furthermore, I must point out that my energy usage has remained relatively consistent over the past months. This September, due to unseasonably warm weather, I have not used my underfloor heating at all. Therefore, I was shocked to receive a massive bill for the month, which I believe is inaccurate and does not align with my actual energy consumption.

To address these concerns and ensure the accuracy of my energy bills, I kindly request that [With Energy] send engineers to my premises urgently to check my meter and take accurate readings and ensure that my bills reflect my actual energy usage accurately.

Thank you for your attention to this matter.

This company have retrospectively altered our tariffs and bills with the full knowledge of senior managers at their parent company Pinnacle Power. Myself and hundreds of others in our development received the following email in April 2023:

"Unfortunately, it has been identified by your Management Company that the current tariff has been insufficient to cover the gas charges incurred. This will mean that each property will receive an additional charge to their account.

These charges have been calculated based on the consumption used within your individual property, therefore everyone’s charge will be different depending on your personal use.  You will see this charge appear on your bill received at the start of June 2023."

Stephen Knight, Director of the Heat Trust, has advised these charges 'appear to be unlawful'.

As of September With Energy are still applying these charges. With Energy say the charges are being applied by our management company, however they are being applied through With Energy's portal so With Energy are very much in control of the situation.

How they can get away with this conduct I've no idea.

Very dissatisfied with this company. Been without hot water all weekend and today. Been reported and no one has come back to us. Been on and off like this since we moved into our flat and we have been here almost a year. How are they allowed to operate. Look at all these bad reviews. Clearly the way they run things isn’t working.

Apparently they are short staffed as well, no wonder, who in their right mind would want to go work for them when all they deal with are complaints.

Come on With Energy!!!!!! sort it out!!!!! Less excuses and more fixing things and who knows maybe you could get more than 1 star on trustpilot - eventually.