Terrible customer service and severe lack of quality control
I received a 1kg tub of peanut butter that was manufactured without any safety seal. I contacted customer support about this, and many months later my correspondence remains ignored.
Months later, I received another 1kg tub of peanut butter that was manufactured without a tab on the safety seal. I contacted customer support about this and 6 business days later they told me to contact Amazon about a refund. I had already mentioned my awareness of the need need do this in my email to them, and was rather attempting to open up a dialogue regarding quality control, or the lack therof, but everything I mentioned regarding this was completely overlooked.
Suffice it to say that this insulted my intelligence after having written a polite and eloquent email.
Terrible customer service and quality control and/or assurance protocols.








