Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
OMG awful. Firstly the product had leaked everywhere so had to throw half away. Then I had no instructions so had to youtube it. I used the product and it burnt my mouth.
Then lets talk shipping cost a total of £50 including the bill Ive just had from FEDEX stay away!!!
My experience with Whitening Lightning (aka/now known as Gerard Cosmetics) was extremely, extremely unpleasant to say the least.
1. My order took over 2 months to ship out.
2. After almost a month of waiting, I sent Whitening Lightning an email asking when can I expect to receive a shipping confirmation. After 3 days, there was no reply. I sent the same email. They replied, telling me that my order is processing and they will let me know when it ships.
3. Still no news. After 1 month of waiting, I sent more emails to them. By this time I have sent over 6 emails and in ALL 6 or more emails, the content were the same: What is causing the delay and can I know when it will be shipped?
Not all my emails were replied to, causing me to send the SAME email multiple times.
4. One staff replied, and he was very, very rude. I stated in the email that their replies are slow and that I have waited for my order for almost a month. His reply: "I do recall exchanging a few emails but I do not recall the replies being slow". No "sorry", no nothing. Best part? My question about when I can expect my order to be shipped still not answered!!!! Even after 6 or more emails!!!!
5. Please also note that through out the many emails that I sent and the few replies I got from Whitening Lightning, NONE of the emails contained an apology and NONE of the emails replied to my question. NONE.
6. As a last resort, after experiencing very unprofessional customer service and waiting almost 2 months for my order to be shipped out and NEVER getting my question answered by the Whitening Lightning team, I sent them a private message on their Facebook page. They didn't reply my message on Facebook (what a surprise) but I received an email a day or so later telling me when my order will be shipped (FINALLY) and also an apology (FINALLY).
7. Received my order.
Note: I ordered many Color Your Smile lip glosses from them.
I swatched them all and noticed that the quality and even QUANTITY of the lipgloss was extremely inconsistent. Some of them seem like they're used, old and almost all used up and it is such a chore trying to get product out of the tube! While others seem fine, like brand new. VERY disappointing. Oh and I haven't even used one particular lip gloss more than a week and the built-in light has spoilt :') It doesn't light up most of the time. Once or twice, though, it lights up and I jump for joy when that happens.. -.-
Ordering from them again would be a nightmare.
Verdict: Horrible and unprofessional customer service. Unreliable. Products are inconsistent and very quality is very questionable.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
