White Flower Farm Anmeldelser 

Hi. I am an experienced gardener/grower worked with plants all my life. When I received Clematis Samaritan Jo vine plant SKU: S26541 order # 6332641 from White Flower Farm in May 2026 I planted it immediately watered it at once. But it steadily declined and now is dead. I have a plant photo but I do not see a way to upload. I am very disappointed and do not know why it died...? thanks, Sylvia

Have ordered from them twice. All plants were in good health and good quality.

I have been ordering from White Flower Farm for years and have generally had very good experiences with their company. Their plants are usually healthy and grow well. However, if you order annuals from them, be aware that you should phone or email them to make sure the plants will arrive at an appropriate date for your area. This year they sent my annuals weeks ahead of my area's average last frost date. Some of the plants suffered cold damage while being shipped and the rest would have had to be held in small pots (and nursed along by me) for weeks before they could be safely planted. When I complained White Flower Farm arranged for a duplicate order to be sent at a more appropriate date, but advised me that if I ordered annuals in future I would have to contact them to arrange a correct date. They said they use the USDA zone map as a guide for frost dates. I pointed out to them that the USDA zone map is a good guide for which perennials will survive the winter in a given zone but is a very, very approximate tool for determining the likely date of last frost. They do have some beautiful annuals that are a bit difficult to find in local nurseries, but if you're ordering annuals and White Flower Farm says they will send them at the appropriate date for planting, do not believe them. You have to order the plants and then contact them to set up a date.

I am an experienced grower. When I received bare root roses from White Flower Farm this spring I soaked them overnight, planted them and watered them at once. It is now many weeks later and several of the canes on each rose are dead. I just pruned a couple of canes above new shoots, and that wood is spongy and hollow, so I fear further die-back. At $42/each I expected better, and I do not have high hopes for their survival. I would not buy roses from White Flower Farm again. I wish I had reviews, first.

Ordered an expensive rose bush - and spent nearly $50. The rose was planted properly, watered properly and it is frozen in time - no growth!

I hope to have a satisfactory response from WFF but the preponderance of poor reviews does not give me a good feeling.

SLK

I ordered tulips for my sister on December 4 it shipped mid December great it would be there for Christmas. I called and confirmed this and they said yes! On Christmas Eve the sent me email saying it was returned bad address. I know it’s the correct address I sent three other packages and they were not returned. So my sister gift was not there for her. I called and the office was closed and then the email stated shipping and tax was not refunded. What a joke they got the address wrong I goggled on goggle earth and it comes up. I WILL NEVER ORDER FROM THIS SHODDY COMPANY AGAIN !

Spent over $80 (with shipping) for a six inch potted christmas cactus. No blooms and soil all over the inside of the box. Plant looks like it probably should be planted in boot hill instead of a pot.

Not happy

Shipped plants too late to be planted. Refused to cancel and refund. They want me to plant into freezing ground then try to get a replacement in the spring when it's dead.

I ordered 5 bulbs (or rhizomes?) for some Allium (Globemaster) last fall. They arrived at planting time and looked good. The instructions were sufficient. They sprouted, grew, and bloomed well. After blooming however, I noticed they did not open completely, they were like half of a "globe". They responded to my email asking about what caused this immediately and helped me solve my problem.

Last fall I ordered peony roots and five dahlia tubers. I planted the peony roots upon arrival and they appear to be starting to wake up. This week I received the dahlia tubers - these are the new anemone type dahlias. The first bag I opened had a tiny tuber "clump" with ALL broken necks. I opened a second bag and the same thing! Suffice it to say, I reached out to White Flower Farm, explained the situation, and was told they have received several calls for the same reason and that their "Horticultural Expert" stated that the tubers should be planted and then, if they don't come up, they can talk about replacing or refunding. I told her that they need to get a new "Horticultural Specialist" because if the necks are broken - the tubers are Not Viable, so why would I waste my time planting them? I have been growing Dahlias for several years. I told her I would like my money back and will not purchase from them again and she stated that they will not give me a refund until I can show that they did not grow. When I told her I wanted them to take them back, she stated that I would have to pay return shipping. Do NOT purchase from this company. They are NOT REPUTABLE!!!

Paperwhites. They are more expensive here than any where else. I need them for my business and order in bulk. They were supposed to arrive a week later, but did not arrive on the date specified so I called customer service. They had not shipped yet, not a whisper of a notification of late shipment but tons of sale spam had arrived in my mailbox. The customer service person apparently thought I was being selfish, saying that there were plenty of people waiting for their orders. White Flower Farm, you run a business in which people depend on your reliability. Congrats on the sales, but it's up to you to follow through for everyone. I used to order plenty from this company when they first started up. They are too expensive. They do have gorgeous marketing, which is the problem.

I ordered four dahlias, to include two of the same kind. One did not come up, for which I received full credit. The second one was fine, but the third and fourth, which were to be two of the same Dahlia, have very different color foliage and indeed, upon blooming, they are of the same color class (orange) but not the same dahlia type. So 50% success.
UPDATE: I must commend the company's customer service. I received a very nice email and full refund when I let them know about the Pooh dahlia mixup. Both times I have contacted customer service, I have been very pleased with their timeliness and their resolution of my issue. 8/14/24

My order came and the plants were half dead and puny. They sent me replacements. The replacements (3 plants) were in a huge box and had tipped out of the planter pots. The plants again were puny, barely 2 inches tall. For almost $12 a plant, they should have been bigger and healthier. Will never order from them again.

White Flower Farms had the nerve to charge $25.00 for a 2" sprout that was dead on arrival. After carefully opening the package, it turns out it was severed from the root, due to rot. I won't ever order from them again and suggest that you don't either. Where can I upload 2 photos to show you?

Great company with great customer service. Plants and bare roots are packed with great care and are always healthy on arrival.

On the very rare occasion that there is a problem they are quick to respond with either a refund or a replacement.

Ordered and planted 300 daffodils last fall. Called and told White Flower Farm that at least 20 bulbs were soft. She said she would take care of it. She didn't. Worse more than 30 did not come up. Called and got cut off; was talking with Millis. Wrote 2 weeks ago and never got a response. Also ordered 200 crocuses and noted that I thought I was getting a 50/50 yellow/blue mix. Got 80 or 90 yellow mix. Very disappointed. I was the third generation to deal with White Flower. Not anymore. They got their $600.00 and dumped me.

Poor customer service. Shipping took 5 days to arrive. Plants poorly packed with brown spots and completely dried out and puny in size. Second shipment with no notification. Plants arrived puny, with yellow leaves, tips torn off and brown edges. Cancelled entire rest of order. Will never buy from them again.

While I did have similar issues with lag in delivery, I did not have the issues with customer service, many have stated here. I found them proactive and immediately responded and corrected issues.

I will NEVER purchase from your company again, the 45 minute multiple hold times, not delivering a package in a timely manner and having horrible people with bad customer service values. A real turnoff when one is spending a lot of money.

Don't shop here

Christmas cactus is rootbound, and came in a planters pot instead of the copper pot I ordered. NO instructions whatsoever. The copper pot into which I must transplant it myself has no holes for drainage, so I have to buy another pot locally.
Worse yet, when I called them to get planting/growing instructions, I was on hold for over 17 minutes, with no apology offered.
When I asked why there weren't instructions with the plant I was curtly advised "we sell thousands of different kinds of plants, so we couldn't possibly put specific instructions in with each order."
Ok, well, here's one less customer who will ever have to bother you.

Totally dissatisfied, and will never buy from them again.