West Marine Anmeldelser 

The in store experience is pretty good in Port Townsend, WA. Knowledgeable people and good deals on markdowns. The online experience sucks. I ordered four items a week ago, two have arrived (separately), and the deck paint I need isn't going to ship for two weeks. Not happy.

order never arrived. no one ever answers and the online chat is just ridic

April 28th purchased 3 products: Balmar alternator protector, Victron Multiplus II and Gold Membership all online. I would get 20% store credit points because of sales promotion. Thee Victron would be store delivered on May 13th. May 14th I checked online and found that the Victron Multiplus II was "No Longer Available" and money was still in my account. On May 21st got email from West Marine about filing Chapter 11 and would be business as usual. On May 26th I checked my bank account and saw a payment of $1164 to West Marine for a Victron Multiplus II and was livid. On May 28th West Marine called me to pick up, but was flaming. June 1st I went in and told cashier I was returning. Cashier said that "because you have not picked it up that I was not charged" called manager up to register and about 5 minutes later was refunded.

Same story as others. No one will answer the phone so it take days or weeks to get anything done. At the end of the day they sent me the wrong item ($400) and wont respond.

The in store service in riverhead was outstanding, they could not have been more helpful and they had everything I needed for first boat. Thank you

the grand haven west marine only has one girl working in there at almost any given time the manager is always gone somewhere poor girl gets no help in there she was a trooper with custmoers vendors and a truck all at once the manager of that store on the other hand not so good noticed him always hiding in the office

I had a very frustrating experience with the West Marine website. I placed an order and never received it. There was no clear communication or notification about any issue with my purchase.

After waiting a long time, I contacted customer support via chat. The wait time itself was excessive, and when I finally got a response, I was told that my order had been canceled and the items were no longer available. This was the first time I was informed—there had been no prior notice or update.

This lack of communication and poor customer service is extremely disappointing. Customers should not have to chase down information about their orders, especially only to find out they’ve been canceled without notice.

Overall, a very negative experience. I would expect much better communication and reliability from an established retailer.

Very unhappy with the quality of the NEW kayak I just had delivered. It is scratched, dented and even a 1 inch cut on the edge, One of the drain plugs is not even pushed in all the way and does not fit in any further, I need to make the hole larger. Also very unhappy with my USED kayak I purchased that the staff failed to mention takes on any water that comes onto the surface of the kayak. Holes from seat and two drain plugs are not sealed and took in soooo much water, I nearly sank on my first trip out (it rained on us, lightly, no one else in the group of 10 ppl had an issue). Luckily, I and my kayak were rescued by a passing pontoon boat. Wish I had not spent my money here. I will never purchase a kayak from here again. They should not be allowed to sell them. Used kayak is not sea-worthy, and new kayak is beat up and looks used. Not worth half of what I spent.

Ordered product and was charged when order placed. Waited 15 days no shipping confirmation. Contacted support (they don't answer phones and you must chat online. Waited 20 min) they said they would get it shipped in a few days. Waited another 15 days,, no update. Contacted support (waited 30 min) they said they sent the order out but could not verify it had shipped yet. 30 DAYS LATER! They would not issue a refund. They are holding my money hostage and preventing me from buying from a reputable company and completing a much needed repair. AVOID WORST MARINE AKA West Marine

placed an order, and 7 days later, still didn't received it, and I live about 40 minutes from the store, website says it has been shipped and it it determining the ETA, no track number provided, called the store, and they said, it was sold to a third party delivery company and there's nothing they can do... buying from china is much faster.

Placed an online order on April 13th. They advertise order will be received by the 20th. On the 20th I check the status and it shows item still hasn't shipped. You can only speak to them via online chat. After waiting for 28 customers ahead of me finally got someone who said they would reorder the item and give me guaranteed 2nd day air. After 2 days item still hadn't shipped. Waited again. Was told I would be refunded the money in 24 to 48hrs. The next day they send an email stating the money was placed on a gift card for their store!!!!! Waited again and was told they would have the accounting department look into it. Nothing but crickets now. The online store is a straight up scam. Do your research, I'm not alone.

I ordered a bow stop on the 13th. They advertised fast shipping with delivery by the 20th. They didn't even print the shipping label until the 22nd and the carrier still doesn't have it. Their chat bot said to call customer service. I did, only to hear a voice bot that said there are no people available to speak with. False advertising at it's finest.

This is a company that is going out of business, they just don't know it yet. Whenever I walk into a physical store, the inventory is always mis-matched and it's a ghost town in there. I would keep an eye on their website for deals on products, and whenever I order, half the time it's wrong. It either had something wrong with the listing and the thing that was delivered wasn't what I actually needed, or they would cancel the order and claim it's out of stock.

Don't believe me? Try calling them... oh wait, you can't... they don't have a phone number anymore.

When a company has cut costs down to the point where you can't call them... the end is near.

Worked for years at low pay and high stress environment to have a surprise lay off with no warning.

Ordered marine-grade electrical wire in bulk lengths, What West Marine delivered was a complete mess.

All wires were loosely coiled and dumped into a cardboard box with zero spools, protective wrapping, or organization—resulting in a massive tangled knot that's impossible to use without kinks or potential damage. Photos attached show the nightmare pile and the overflowing "packaging" box.
Worse, they arbitrarily cut one of my 30ft continuous wires into a 3ft section (shipped first) and a 27ft section (arrived the next day in a separate shipment). No explanation, no heads-up— just random slicing of a product I specifically needed as one unbroken length.

This is not how marine wire should ever be handled or shipped. Proper suppliers package on spools or neat coils to prevent exactly these issues.
I've contacted customer service about the cut wire and they thankfully sent me my money back for that 1 wire. Once I recieved the bulk of the order and found the mess I contacted customer service multiple times via chat, email, and phone about returning/replacing for properly packaged continuous lengths or at least a refund/credit—no response whatsoever. They've gone radio silent.
West Marine's online fulfillment is clearly broken, and their lack of accountability is appalling. Used to trust them for boating supplies, but this has me switching to better alternatives like Defender Marine, Wholesale Marine, or direct from Ancor/Pacer. Save yourself the headache—avoid bulk wire orders here.

I normally don’t leave reviews, but after spending nearly $2,000 on an outboard motor, I feel obligated to share my experience. I ordered a Honda 15 hp and received a notification that my motor had been delivered 11/19/25. Instead, the store called me to tell me the warehouse sends a 2.3 hp motor; a completely different model. Thankfully it went to the store and not my house, because returning something that large would have been another headache. Mistakes happen, but the response afterwards has been unacceptable. The manager at the store has been polite and has tried to help but it’s very clear the warehouse and GM level communication is a mess. I was told the GM call back within an hour. Few hours go by and I get a call saying the GM just said push it through. They can’t do anything for the inconvenience because the motors was disconnected for a price match, even though it was their mistake and not mine. Now I’m being told that I have to wait until next Wednesday before another motor even arrives even though online says order today and get it Monday Dec 1st. That’s a full week delay after spending $2500 and receiving the wrong product. On top of having to wait an additional week for paperwork to get done. When they have the same motor available in the electric start to get sooner. The store staff himself was very respectful, but the lack of urgency, poor communication and refusal to offer any compensation on the GM level for a mistake on a high dollar purchase is extremely disappointing. I expected a much more professional process for something of this price.

***UPDATE*** 11/25/2025
My experience with West Marine has gone from frustrating to eye-opening. After being promised my motor would arrive tomorrow, I was left in the dark for an entire week with no updates, no tracking, nothing. Only today did someone finally call to admit the truth: the warehouse never had the motor in stock at all.

A full week passed before anyone realized they had sold me an item they didn’t actually possess. That is not a small oversight. That is a complete breakdown of inventory control, communication, and customer handling.

Now I’m being told a different warehouse in Florida “might” ship it today. Still no tracking number, no confirmation, no evidence that anything has changed. Just more uncertainty.

And every time I ask for clarity, I get one dismissive question:
“Do you want your money back?”
That is not customer service. That is a company trying to end a conversation instead of fixing a mistake.

But the most telling part of this entire ordeal was the owner’s response to my earlier review. Instead of taking responsibility, offering real help, or even providing a direct way to reach someone who could resolve the issue, the owner posted a generic, surface-level reply that addressed nothing. No email. No phone number. No accountability. Nothing actionable.

A public reply that looks like “we care” on the outside, while leaving the customer to chase support through chat agents and dead-end channels, says more about a company’s leadership than anything else. If even the owner won’t take ownership, it explains why the rest of the system is failing.

This situation has revealed not just a mistake, but a pattern:
No inventory awareness
No proactive communication
No follow-through
No real solutions offered
And no leadership stepping in when things go wrong

If this is how West Marine handles significant purchases, I strongly recommend taking your business elsewhere. A company that can’t keep track of its own stock; and can’t be bothered to provide a real point of contact when they mess up; is not a company you can rely on

Their FLIBS service was excellent.

⸻

Order #23030026 – Same Day Delivery Not Honored

I placed an order on September 25, 2025 for a Gelcoat Repair Kit with same-day delivery to Port Charlotte, FL (Order Total: $75.21).

West Marine promised same-day delivery, but my order still has not been delivered as of today. This is frustrating and disappointing because I relied on your guarantee of quick service.

I respectfully request an immediate update on my order status and an explanation as to why the same-day delivery commitment was not fulfilled. If the item cannot be delivered as promised, I expect a refund of the shipping charge and compensation for the inconvenience.

West Marine, please take accountability and resolve this issue promptly

Expect to be ripped off by this company if you do a return. Managers are crooked, and will manipulate things to screw you over.

if I could do less stars I would but one is the option. We went to buy two fishing rods and two reels and had $1400 to spend. There was two people working and no one (customers) in the store (in the SARASOTA area) today and when we asked for help, we were told that there was only two people in the store so we left and spent our money with Richards’s Sporting Goods because they won’t let me say the word that the store actually is and drove 30 minutes to get there and shockingly enough they had everything we needed and john helped us at the university store. I highly recommend spending money with people who want you to spend money with them.