Weltershelter Anmeldelser 3

When many other stores offer extended return policies, this one enforces a strict 14-day window. You must also cover return shipping costs, and the company states it may retain 10–15% of the purchase price if multiple sizes are ordered. Is it fair and even legal?

It’s difficult to make an informed decision on such an expensive item without trying it first; this isn’t a simple T-shirt purchase. I paid for a GLS return label through their website, only to discover there are no GLS drop-off points in Amsterdam. Customer support has been unresponsive and I haven’t received a reply in over two weeks.

I then paid again to return the item via DHL, yet I still haven’t received any confirmation or update regarding my return. More than €800 is stuck with this store.

My husband owns one of their jackets, and the quality is good, which gave me confidence to order. Unfortunately, the women’s version is extremely uncomfortable. It feels restrictive and limits arm movement, as though it wasn’t designed with a realistic female fit in mind, particularly for those with a fuller chest.

I requested an exchange for an item I bought, no one contacted me to ask which item I wanted the exchange with. I reached out to the support three times, I got a very generic answer and then nothing anymore. Result: I have no jacket, I have no refund. They just disappeared

Ik heb een jas besteld bij Welter Shelter, maar deze retour gestuurd omdat het product niet helemaal naar wens was. De retour heb ik netjes via de website aangemeld en het pakket teruggestuurd. Toen het erg lang duurde voordat ik mijn geld terug ontving, heb ik contact opgenomen. Volgens de tracking was mijn pakket namelijk al een tijdje bij hen geleverd.

Het contact hierover verliep op zich snel en vriendelijk, en er is goed gezocht. Toch is mijn retourpakket uiteindelijk bij hen kwijtgeraakt. Hierdoor heb ik geen geld teruggekregen én geen jas meer. Erg jammer, zeker omdat ik alles volgens de juiste stappen heb gedaan.