It's OK but you did not send all my tablets at one go and I am still waiting for my gel which I need I used to get two tubes which I need so much I am hoping you can can improve the system because... Se mere
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Se, hvad kunderne siger
So easy and straightforward to set up. Good communication and fast dispatch. Saves me messing around putting prescription into doctors and then having to collect it especially as I have a disability
First time used this service and was pleasantly surprised that it actually worked very well.
The service is quick and efficient. I love having my medication delivered to my door.
Virksomhedsoplysninger
Skrevet af virksomheden
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Skrevet af virksomheden
Kontaktoplysninger
11 Grangeway, Runcorn, WA75LY, Cheshire, Storbritannien
- 01928 563 903
3,3
Middel
13 anmeldelser
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Disgraceful service
Disgraceful service, dreadful customer service and the worst attitude from a pharmacist I have encountered.
Dispensed the wrong medication and tried to make me pay a second time for the correct medication.
The blonde female pharmacist is truly awful and needs some serious customer service training for here dire attitude.
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Well Pharmacy - Runcorn Grangeway
Hello,
We appreciate you bringing this to our attention. We're sorry you received incorrect medication and experienced poor service.
If you would like to talk to us regarding your concerns, please email your experience to hello@well.co.uk with the pharmacy name and address in the subject bar. This will allow the relevant team to share this with the area manager and allow them to address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Brilliant delivery
I was surprised all my medicines came, I have just order them to the doctor. It is so much easier. I have heart issues, having to go to the pharmacy it is not easy for me.
1. december 2025
It would be great if you don’t use or…
It would be great if you don’t use or do something about the delivery. I have had delayed post a few times
17. september 2025
awful pharmacist
The pharmacist treats patients like they are dirt and less than him, talks to us like we are stupid and has the worst attitude. He is very un professional and just isn't helpful at all. The rest of the staff are helpful and welcoming and try their best to make up for it but the pharmacist just makes such an unwelcoming experience every time i have been in there.
7. maj 2025
Uopfordret anmeldelse
Besvarelse fra Well Pharmacy - Runcorn Grangeway
We appreciate you taking the time to share your experience. We're sorry to hear that you felt unwelcome due to the pharmacist's behavior. We aim for professionalism and helpfulness, and it's concerning to hear that wasn't your experience.
So we can address this, please email your concerns to hello@well.co.uk with the pharmacy name and address the subject bar. This will ensure the information you provide is recorded on our reporting system where the branch area manager will have visibility of
and address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
The service is quick and efficient
The service is quick and efficient. I love having my medication delivered to my door.
11. februar 2025
Trust
First time used this service and was pleasantly surprised that it actually worked very well.
11. april 2024
Awful
Awful, awful chemist. I’ve complained twice to head office and I’ve now forwarded in my mp in on the email.
The email cited poor performance, professionalism and empathy. From their own website
“As well as making sure you get your NHS prescriptions quickly and easily”
Yeh. Ok………..g
EDIT. I did email you. 03/04/2024. No reply.
3. april 2024
Uopfordret anmeldelse
Besvarelse fra Well Pharmacy - Runcorn Grangeway
Hi Simon,
Thank you for taking the time to share your feedback regarding one of our well stores. We are very sorry to hear of your recent experience.
So our team can assist you with your concerns, please email hello@well.co.uk with the pharmacy name and address in the subject bar. This will ensure the information you provide is recorded on our reporting system where the branch area manager will have visibility of
and address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Whilst I wasn't actually using this…
Whilst I wasn't actually using this pharmacy today I happened to notice that they where closed at 3.30pm, there was a hand written note on the door saying; This shop will be closing at 4pm today but there will be no queues after 3.15pm because there where no staff, there wasn't anyone other than staff in the shop at this time either. Think this is absolutely ridiculous for a pharmacy to be operating this way. Feel sorry for anyone who had medication there and didn't get it due to them being closed. The pharmacy address is; 11 Grangeway Runcorn cheshire WA7 5LY. I have stated the address as think it should be you contacting the pharmacy and area manager and not me as you suggest in your reply
26. februar 2024
Uopfordret anmeldelse
Besvarelse fra Well Pharmacy - Runcorn Grangeway
Hi Carol,
Thank you for taking the time to share your feedback regarding one of our well stores. We are very sorry to hear of your recent experience.
So our team can assist you with your concerns, please email hello@well.co.uk with the pharmacy name and address in the subject bar. This will ensure the information you provide is recorded on our reporting system where the branch area manager will have visibility of
and address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Makes my life easier
So easy and straightforward to set up. Good communication and fast dispatch. Saves me messing around putting prescription into doctors and then having to collect it especially as I have a disability
13. september 2023
It's OK but you did not send all my…
It's OK but you did not send all my tablets at one go and I am still waiting for my gel which I need I used to get two tubes which I need so much I am hoping you can can improve the system because the gel I need.
Thankyou Mr Alan Clarke
11 lime Grove
Runcorn.
21. november 2022
Besvarelse fra Well Pharmacy - Runcorn Grangeway
Hi Alan,
Thank you for providing your feedback for well.co.uk. We are very sorry to hear you have not received your gel.
We received your prescription for this on the 23/11 and this is currently processing. If you are requiring this urgently then please get in touch with us at hello@well.co.uk.
Delivery times may be affected by the current Royal Mail strike action taking place on Thursday 24th, Friday 25th, Wednesday 30th November and Thursday 1st December.
Thank you once again for sharing your feedback.
Best Wishes
well.co.uk
Great customer service
I received a text from my doctor very late in the day, saying she'd sent my precription to the pharmacy. I went in half an hour or so before closing on the off chance that they could fulfill it there and then. I fully expected to be told to come back the next day, but the member of staff behind the counter was friendly, understanding and checked the system straight away (I'm so sorry I didn't get her name, but she was blonde and on shift till close on 12th March). I was in and out in 10 minutes with the treatment and I couldn't be more grateful. Great customer service - thank you :)
12. marts 2021
Uopfordret anmeldelse
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