Wazo Furniture Anmeldelser 

I purchased about $6000 of furniture last year from Wazo and most of it was good.

The only problem arose with the Featherstone chair. It arrived with the chair leg hoop bent out of shape so you can’t put a bolt through it.

I requested a replacement leg and after three months of waiting there was absolutely no word on it coming.

I check in on the status of the replacement leg in reasonable intervals (a week to two weeks) and the response time with customer service becomes longer and longer. When I initially contacted them it would take a day or two to get a response. At the end it would take over a month or close to a month to receive a response.

Finally customer service said they would just send me a whole new chair, which is where the truly bizarre part comes in. The new chair also has a defective leg in that the front and back legs are installed backwards.

I have reached out to customer service again on November 8, 2024 offering the two unusable chairs I now have to exchange for something else and as of December 5, 2024 it has been complete radio silence.

I would just advise you to not buy the Featherstone chair and if the items you get aren't defective, then it's fine. However if you need some kind of customer service then you're screwed there is no customer service.

EDIT (Dec 19 '24): Still no response to my email from November 8. I tried calling customer service multiple times but the line just disconnects.

I also tried to text Kelvin who I assume is a customer service rep for help. He cold-texted me as I added a couple items to cart but didn't check out.

EDIT (Dec 20 '24) Kelvin does not respond to text message.

Tried calling customer service. The line actually did not automatically disconnect today but I gave up after a two hour hold.

Scam
Stay away. Ordered thousands of dollars worth of things. Never showed up. They dont answer. And now emails are bouncing back

this website is a SCAM. never received my order of over 180$ and no customer service ever picked up the phone.

If you think you are buying furniture from Wazo Furniture, think again. You pay, but your order never arrives. I am a victim of this scam; I've waited over two months for my furniture, with zero communication from them. It's clear they have no intention of delivering your furniture. This isn't just poor business; it's a crime in broad daylight. They continue to advertise sales and accept new orders, but countless reviews reveal that no one has received their items in months. Wazo Furniture is engaging in fraudulent behavior, misleading customers into a false sense of security about their purchases. Warning: Do not fall for their illusion; you will likely never see your furniture or get your money back.

Zero stars!!!
Well, looks like I too have been scammed. They took my money on Dec 4th, confirmed my order by email with an order number, now nothing!!!!

Stay away!!
How do we get our money back!!

J’ai commandé 6 chaises à la fin octobre la livraison était prévue début Décembre. Rendu au 19 Décembre rien reçu et surtout aucune réponse au téléphone ni aucun retour de courriel. Ca sent la fin pour cette cie. Bref je suis En attente pour annuler le paiement de Mastercard.. méfiez vous de cette compagnie.

COMPLETE SCAM! DO NOT SPEND $ HERE. They purposefully delayed the shipment of my order several times without notice or approval, ignored over 30 inquiries from me and failed to issue my refund. STAY AWAY!

STAY AWAY AND SAVE YOUR MONEY - i am warning as many people as i can. This is a scam. This company is likely going to file for bankrupcy but they are STILL selling furniture online and running ads on facebook/instagram. We never received our shipment and cannot reach customer service. We visited their Montreal store only to find its "temporarily closed". At this point they are just stealing people's money. This is crime. We called the police on them but they said its a civil matter and they can't do anything. We have submitted a complaint to the better business bureau of canada. If you are on the same boat please do the same we need to warn as many people as possible and expose this criminal activity.

Same story as everyone else- took money, items not delivered. Ordered furniture mid October (2024), two chairs arrived within three weeks, now waiting on my 6 dining chairs to arrive. Nothing. No updates either. Many many calls to customer service- no answer, cut off after two hours waiting online, cut off as their hours end. I am also convinced there is no one answering their customer service phone line. I have sent 6 emails to them, no response. At this point, I don't know if I give up, and file with BBB? take legal action? (is that a thing?) Or will the chairs arrive at some point? Either way... So disappointed and feeling like the company is a scam. I just want a refund at this point but if you read along the reviews like me, you'll see many people were not refunded...

Absolute Fraud !!!

This company took our money and never delivered our sofas. Impossible to reach anyone via phone calls or emails for the past several weeks and they have now closed their Toronto store. Complete disaster. I just found an employee of Wazo on LinkedIn and he was let go. He indicated that the Chinese owners are thinking about filing for bankruptcy WHILE they are still advertising for "Holiday Sales" on their website. THIEVES !!!!!!!!

Update on 12/18/2024:

For all victims of Wazo Furniture: file a police report with Toronto Police, OPP or Montreal Police. These people planned this for the past several months (as per their ex-staff) and they are continuing their intended fraud still today by offering holiday discounts on their website, their Facebook page and by automated emails.

In Canada, fraud is a criminal offense, subject to jail time. Based on how many people have issued complaints, the amount of money that they stole is massive and justice needs to be served.

In addition, if a lawyer wants to take this as a Class Action Lawsuit, you get my vote.

In early November, I ordered two chairs to provide comfortable seating for my elderly father when he comes for Christmas dinner. When the order arrived, I unpacked the box to find no tools or screws to assemble the chairs. I sent a message right away (mid-November) to WAZO but never received a reply. Then on Friday (Dec. 13), after patiently waiting for some kind of message from WAZO, I phoned. I was on hold for 75 minutes before giving up. I tried again on Saturday morning but the store does not except calls on weekends. So I opted to send a second email asking for some kind of response. But nothing. I phoned again today (Monday) but I was politely disconnected at 5 p.m. (after being on hold again for 30 minutes) because the customer service line closed at that time. I wish there was an alternative way to get a hold of someone to get any feedback on my order, especially since Christmas is a week away and I can't use the chairs I purchased six weeks ago for the family gathering I'm hosting.

Si vous avez des problèmes de livraison ou remboursement. Contacter l'office de protection du consommateur.

DON'T order from this company. I placed my order online Nov 8, their policy is that it takes 10 to 15 business days to ship across the country. It's been 24 business days and I haven't had any updates. I contacted them on email a couple weeks ago and after waiting days for a response, I was assured that my order would be expedited so that it could be here by Christmas and they asked that I give it another 10 business days. That time has come and gone and still nothing. I've waited on hold multiple times for over two hours and they just either don't pick up their phone and the one time I did get through the call was dropped. I filed a complaint with the BBB, will see if that does anything. At this point I just want my money back. I wish I would've read reviews before I made my purchase because it sounds like a lot of people have had the same issue.

If I could give zero stars, I would. Wazo Furniture has provided the most unprofessional and infuriating experience I’ve ever encountered.

We placed an order on October 16, 2024, with a promised delivery of 10-14 days. Two months later, we’re still waiting, with no clear answers. Reaching their customer service is nearly impossible. Their phone rings endlessly, only to put you on hold for over two hours before disconnecting. Emails sent to their provided addresses bounce back because they’re no longer active.

It gets worse. Our sales rep, who finally responded after repeated outreach, casually informed us she had been laid off. No one else from Wazo took responsibility for our order. We even had to send a family member to their Ontario store (we live in Alberta) to get any update—only to learn that they are just now “working on locating our order.”

This company is the definition of chaos and incompetence. If you value your time, money, and sanity, do yourself a favor and avoid Wazo Furniture at all costs. They have no regard for their customers or their commitments.

This company has the most terrible customer experience you can get. I ordered a product end of September, and I still don't have my chairs.

I reached out to them, and they don't answer me with a conclusive timeline.

Worst company I have ever had the displeasure of dealing with. I ordered a bed which came 3 months late. The pieces didn’t fit together. No one from customer service has answered any of my emails over the last 3 months, no one answers their customer care phone number. I have wasted hours of my life sitting on hold because “there’s a high volume of calls”. It’s a joke. I have also called both their Toronto and Montreal locations to try to speak to someone, and when I call during the day, the answering machine says I’m calling outside of business hours, or the phone line simply hangs up. I have this massive unusable bed repackaged and boxed up, and no one is available to answer me to help me get rid of it. I’m at a complete loss and incredibly disappointed. Do not order from this company because if anything goes wrong, you’re on your own.

Nous avons commandé deux causeuses le 22 novembre pour une livraison prévue le 2 décembre. Nous n’avons reçu aucun numéro de suivi et la commande n’est jamais arrivé en date du 11 décembre. Nous avons essayé de les contacter une dizaine de fois ou plus par téléphone mais après une heure d’attente, la ligne coupe. Nous leur avons écris par courriel et messenger facebook sans aucune réponse non plus. Nous avons donc annulé la transaction par Mastercard et par chance nous avions cette option. Je vous déconseille fortement de commander de cette compagnie. Ça sent la fraude ou la faillite.

J'ai commandé des chaises il y a plusieurs semaines. Je ne les ai jamais reçus. Service à la clientèle mort. Aucune réponse malgré mes nombreux courriels. Et aucune réponse lorsque j appele. A chaque fois, la ligne coupe après 30 min d attente....

Misleading marketing and promotions. Delays of 3+ months. Disorganized. Non-responsive. Avoid.

They won’t answer the phone (2 hrs) or return emails. My order was supposed to arrive within 7-10 business days. Three weeks later, it isn’t here and I can’t get a hold of anyone to discuss whether or not it’s on the way. On the tracker, it stills says preparing for shipping.