I called up and spoken to Lesley in relation to my worry that the April 2026 invoice covered the same period as a previous invoice. I felt like Lesley listened to my worries and saw why i was confused... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I spoke to a lady called Lesley who gave me an exceptional service to set up a direct debit as well as having a very friendly personality over the phone. She could not have been more helpful on the... Se mere
Virksomheden har svaret
Brilliant service from a lady called chIoe think her name was . Service very helpful and resolved my issue she deserves more then 5 stars. A very lovely lady Indeed thank u most appreciated Julie... Se mere
Virksomheden har svaret
It wasn't the best start on the first day of a three year agreement and we hadn't received the promised Welcome email so we didn't have a log-on to an account when we tried to submit our starting wate... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Wave
Skrevet af virksomheden
Wave is an award-winning, national water and wastewater retailer and we’re here to support organisations who are working hard to run better, the businesses striving to grow faster, and the companies dedicated to going greener.
Helping our customers manage their water and wastewater is what we do. We want organisations to count on us to find efficiencies and sustainable ways to reduce consumption, to help drive down water waste, and save money on their bills. We use our specialist knowledge and expertise to support over 300,000 customers from SMEs to the Public Sector, large industrial sites to country-wide commercial organisations.
But our work doesn’t stop there. We’re committed to making a difference in local communities through volunteering, social value days and charity work, as well as enhancing belief and potential amongst the next generation as part of our Social and Sustainability Promise.
Our commitment to our people, customers and our planet has all helped us to become the only retailer to be awarded Water Retailer of the Year three times, in 2021, 2023 and again in 2025.
Kontaktoplysninger
PO Box 745, PE29 9PW, Huntingdon, Storbritannien
- 0333 207 9283
- hello@wave-utilities.co.uk
- www.wave-utilities.co.uk
4,8
Fremragende
7 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Mike was superb
Your representative, Mike, was clear, helpful, polite and good humoured and did exactly what was necessary.
17. april 2026
Uopfordret anmeldelse
Thanks for your help
The service and consideration I received from Mitesh was excellent. He did everything he said he would do in a timely and extremely courteous way and resolved the situation. Thank you
17. april 2026
Uopfordret anmeldelse
Lesley was very patient and kind
15. april 2026
Uopfordret anmeldelse
Billing enquiry
The adviser, Laura, made what we thought would be a difficult query, simple. She was super efficient, very knowledgeable and dealt with issue in a friendly manner.
17. april 2026
Uopfordret anmeldelse
Meter location and identification
The Customer Experience Advisor Laura was very helpful in dealing with our query and followed up immediately with an email.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Wave
Hi Stephen, thank you for taking the time to share your feedback with us, it really means so much to us. I know Laura will be so happy to read your comments! Have a fab weekend - Fiona
5 star customer service
The 5 star is for Barry who took my call, he was very helpful, listened to what my issue was and dealt with it very professionally which resulted in my account being set up
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Wave
That's brilliant, Sam! Barry will be thrilled with your comments, thank you for sharing them with us. Have a lovely weekend - Fiona
Invoice errors fixed in short time/ …
Invoice errors fixed in short time/ efficient and pleasant manner.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Wave
Tracey will be so happy to know she could help you, Graeme! Have a lovely weekend - Fiona
Clear & informative conversation.
Clear & informative conversation.
Understood my needs and actioned them without issue.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Wave
That's what we like to hear, Justin! I'm so happy we could help you. Have a lovely weekend - Fiona
Exceptional Service
I had the pleasure of dealing with Lesley this morning, when I phoned the enquires today, after persistent issues with logging onto the portal. She was both polite and efficient, solving my issues within minutes, giving exceptional customer service!
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Wave
Your comments will mean so much to Lesley, Stuart! Thank you for sharing them with us, we really appreciate it. Have a great weekend - Fiona
great friendly HAPPY staff.
great friendly HAPPY staff.
Understands request and helpful.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Wave
Hi Norman, these are lovely comments to read, thank you for sharing them with us. Tracey will be thrilled! Have a great weekend - Fiona
Pertra was excellent
Pertra was excellent. She attended to the issues well.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Wave
Petra will be delighted to know she could help you, Vasudev! Thanks for sharing your comments with us. Have a great weekend - Fiona
Very pleasant staff
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Wave
Hi Martin, thanks for taking the time to share your comments with us, I'm happy to hear Denise could help! Have a great weekend - Fiona
Felt that my worries were understood
I called up and spoken to Lesley in relation to my worry that the April 2026 invoice covered the same period as a previous invoice. I felt like Lesley listened to my worries and saw why i was confused. She also wasn't afraid to check her knowledge with a team member whilst i waited. She then happily took action to try and help resolve this issue.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Wave
Hi Cassandra, that's great to hear! I'm so pleased Lesley could clear up the confusion and resolve the matter for you. Have a great weekend - Fiona
Thank you Amanda
Amanda from customer experience helped me efficiently and solved my query quickly. Thank you!
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Wave
Hi Charlotte, I'm so pleased Amanda could sort everything for you! Have a lovely weekend - Fiona
I spoke to a lady called Lesley who…
I spoke to a lady called Lesley who gave me an exceptional service to set up a direct debit as well as having a very friendly personality over the phone. She could not have been more helpful on the day. I would say Lesley was an asset to Wave as she really looks after her customers. Thanks Julie
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Wave
Lesley will be over the mean with your lovely comments, Julie! Thank you so much for taking the time to share them with us. Have a great weekend - Fiona
Although Glenn was unable to offer a…
Although Glenn was unable to offer a service due to the small size of our company, he offered suggestions and told of things to watch out for in the future with our current provider. Thank you Glenn
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Wave
Hi there, thank you for taking the time to share your feedback with us. I know it is not the outcome we hoped for, I'm so happy to hear Glenn could point you in the right direction. Have a lovely day - Fiona
Called to pay my water bills
Called to pay my water bills, everything was dealt with professionally and friendly .
Thank you.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Wave
Hi Bijan, that is great to hear, thank you for sharing your comments with us! I'm so happy we could get everything sorted for you. Have a lovely day - Fiona
very helpful.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Wave
Laura will be delighted to know she could help you, Donna! Thank you for sharing your comments with us. Have a great day - Fiona
My query was dealt with immediately
My query was dealt with immediately
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Wave
Hi Mary, I'm so pleased we could help you so quickly! Your feedback really does mean so much to us. Have a lovely day - Fiona
Petra was very helpful with my enquiry
Petra was very helpful with my enquiry. Happy customer
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Wave
Hi Bibin, that is great to hear! Petra will really appreciate you taking the time to share your feedback with us too. Have a great day - Fiona
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.