Walgreens Anmeldelser 

I am absolutely shocked and disgusted by the incompetence and lack of care shown by the Walgreens pharmacy on Palm Beach Lakes Boulevard in West Palm Beach.

Yesterday I was released from Palm Beach Gardens Medical Center after undergoing major open-heart surgery for aortic valve replacement caused by bicuspid aortic valve stenosis. The hospital sent NINE critical prescriptions to this Walgreens location before my discharge so I could begin recovery safely at home.

When I arrived almost 20 hours later to pick them up, I was informed only ONE prescription was ready. The other EIGHT had not been filled because they “had to order them.” Nobody called me. Nobody warned me. Nobody attempted to transfer the prescriptions to another pharmacy. Nobody seemed to care that I had just come home from heart surgery and medically depended on these medications.

After a major cardiac operation, medications are not optional. Delays can affect pain control, blood pressure, heart rhythm stability, inflammation, clot prevention, and overall recovery. The stress this caused me during the first full day home from open-heart surgery was unbelievable.

What angers me most is the complete lack of urgency and compassion. A responsible pharmacy would have contacted me immediately, searched nearby locations, transferred prescriptions, or found some emergency solution for a recovering cardiac patient. Instead, I was left standing there being told eight medications were unavailable as if it were no big deal.

This pharmacy showed absolutely no concern for patient care, communication, or basic professionalism. For anyone with serious medical needs, especially post-surgical patients, I strongly recommend thinking twice before trusting this Walgreens location with your health.

I am advising you not to do business with Walgreens. I have pancreatic cancer and need medicine to extend my life. My doctor sent a prescription for CREON, an expensive pancreatic drug. The order was made on Monday, May 4th.
I was told the pills would be ordered that day…I got a text from Walgreens the next day (5th) saying the prescription was on hold -reviewing insurance, and no action is needed. On the 6th, since I desperately need this drug, I went to the store and talked to the pharmacist. She said someone from the upper echelon at Walgreens had randomly put the drug on hold because it said the medication must be taken with food. She said it was out of her hands didn’t know when this would be resolved.
Walgreens never told me who pulled this, or how to contact them, or their qualifications to override a veteran physician. They never even contacted Blue Cross, Blue Shield of North Carolina, about the insurance or coverage. I was referred to Walgreens by BCBS of NC because they were in network, and my drug was definitely covered.
Blue Cross, Blue Shield representative tried to resolve this for me by calling the local Walgreens. She called them a bit before 12 noon and was put on hold. At 12 p.m., they said they were now closed and would have to call back after 1 p.m.
So ask yourself before shopping there. “If I were terminal or someone in my family was, would I wait to pay this company a lot of money to do business?”

The pueblo colorado walgreens is one of the best stores i've ever been to, employed by some of the best people to ever walk the earth since the dinosaurs. SOmetimes people are so nice they just give you freebees, and say "no i'll pay for you ma'am!" and that's exactly what i needed to hear that day sinve i've been struggling with many suicidal thoughts, im not lying when i tell you this, but the walgreens in colorado in pueblo saved my life. Graceful staff, splendid order, serendipitous customer service. One of the best pharmacies in the entire country, always ontime, always quick pill boost, if you know, ask for michael, not michael jackson lol 🕺 but michael, he might work there he might not but he seems to always be there. you'll notice him from his red hat, not MAGA hat just red. He's a nice fella one of the good ones

The Walgreens health online visits are a SCAM!!!! I paid $69 for a virtual weight loss consultation and got prescribed 1 months of medication then never heard from my doctor ever again. I sent dozens of messages trying to get a refill and discuss my side effects but never got a response. Then finally after 3 months of messaging I got a second prescription and told I had to pay $69 all over again just for them to refill my prescription. This isn’t a service where a doctor is managing my weight loss or even providing me health check ins or refills. The worse service out there. You’re better off going through Ro or GoodRX at least you’ll get refills

Im so disappointed. I've been going to Walgreens for years and years. I regularly use the photo department. They always have a lot of trouble finding my order. Yesterday was next level. Kept telling me I had no order. Guess what? She found it. Rude attitude.
About a month ago we used their fed ex service. We were returning a $500.00 amazon order. She acted like we were a HUGE inconvenience. She said she'd send us the tracking #, she did not. FED EX doesn't have any number to track and Amazon says they dont have the item. Thanks Wagreens!

My local Walgreens pharmacy (Liberty Mills/US 24 in Fort Wayne, IN) calls multiple times a month to tell me about vaccinations I may need. At first, I would explain that I have already had those vaccinations at my doctor's office, but they would still call back a few days later. I have repeatedly asked them to update their records and stop calling, to no avail. The person calling has even apologized and told me they are ordered to call everyone on a list, even if that person has responded they don't need the vaccinations. I have received close to a dozen such calls this year. I may have to change pharmacies just to avoid endless unnecessary calls. This is the worst kind of "marketing" that simply alienates customers.

Walgreens in Keene NH has a pharmacy person that answers the pbone with zero personality and is rude. Walgreens does not follow through on complaints as well so I switched to CVS.

I placed an order and the delivery time was supposed to be 6:50pm. I received a text message indicating delivery was delayed to 8:30pm. I tried calling the customer service line that was listed on the text message and was placed on hold for 10 minutes.

Then the person I spoke with couldn't find a record of an order from my telephone number, my name or my email address. Then suddenly the person DID find my order based on my email address.

When I explained the order needed to be cancelled because of late delivery, she said she would transfer me to the store as I need to cancel with the store. I was on hold for another 3 minutes. The store picked and said they have no record of an order for me and therefore cannot cancel the order.

If you are unable to deliver orders, you should not advertise that delivery is available. And the time indicated when you place the order should be the approximate time you will receive the order - not receiving the order two hours past that time.

If Walgreens has no interest in doing online orders they really should stop trying - because they are failing miserably.

I cannot thank Walter K. Store #12302
enough. He went completely over and above knowing the pain I was in. What an amazing asset to Walgreens you have in him! I would still be in pain had it not been for his amazing work ethic and truly caring for people. Truly grateful 🙏🏻

Today I went to this pharmacy 1378 Miner St. Des Plaines, IL 60016, and they refused to help me, I have cancer, diabetes, heart problem, kidney problem, my doctor prescribed Dexcom G7 to monitor my blood sugar, because I am taking Chemo and Radiation, and this cause my blood sugar go very high 500-600, but the pharmacy refused to help me, explaining how to use this new machine even the pharmacy told me, when I said that I can't use it, they said "Okay, through it at the garbage," I am surprised how this kind of pharmacist has a license and seward to help the patients? They told me exactly," Go Google it, or go to YouTube and learn how to use it." I want the whole world to know what kind of pharmacy this is.
I don't think that they got their salary to make the patients Google everything. This is not the first incident that happened in this pharmacy; they always mix the medications, make mistakes, and one of the ladies there is really mean and rude. Every time I go there, I have to go to another pharmacy to ask them about my medications, and I don't feel well going there.
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Over and over again I’ve had the issue of having a prescription get delayed with “action needed, call the pharmacy.” and I almost always never ended up with my prescription in the end. not because of insurance, but because i would be sent in circles between different phone representatives and would have to repeat everything to the new rep, only to be put on hold AGAIN. I’ve also had prescriptions that were CONSISTENTLY out of stock and would ultimately end up missing my dose because of it. They need more staffing with more training on the job and prior to hiring!!

Ordering off Walgreen's website is risky and frustrating when they fail to fulfill purchases. Their website obfuscates any attempt to recover losses... no responses are forthcoming. beware of their ant-customer ethology when it comes to problem resolutions when they fail to deliver items purchased off website. Their website section for customer service ala seeking problem resolution is is an obfuscating... frustrating.... experience with no positive outcome.. by apparent design.

Update 5/11/26. Another "0" rating. I made a trip to Walgreens and myself and another young lady who happened to be Black arrived early. Dr. Chow came in and two employees: one black and one white. Dr. Chow spoke. The two young ladies did not. After they opened, they young lady who was cashier was talking to the other younglady. A white man entered and the younglady cashier, who was White asked how to help him. I stood up and told her "no". The other Black younglady responded that "we are dealing with this today". My question dealing with what racism, dealing with unprofessionalism, dealing with unqualified or properly educated people. Dealing with what. The other Black younglady and I had been there. The cashier, with much attitude serviced me. I have seen this at both Walgreens I have been to in Memphis. There has to be a culture of this treatment of Black people. I can only say what is true. On another latest. I called about a prescription and Dr. Chow, instead of checking to see if my prescription I had ordered in the app was on hold. He was blatantly telling me to call the worst Walgreens. I told him to pull up my record and see that the prescription was on hold until needed. I what world does a customer has to tell a qualified pharmacist to look to see a prescription on hold until needed. Then the manager Ms. Ethel had the nerve to call me to ask only if I received my prescription trying to negate the problem of having to wait on hold with my insurance company to show their inadequacies,and the lack of professionalism and training, but have yet to apologize for the ignorance I have had to deal with or acknowledge it. She attempted to gaslight, but no way. Well, she is evidence that it is a Walgreens culture. THEY DON'T CARE. But praise God, I am here to stay until they decide to start from scratch and do a complete do over with qualified, non-racist or biased employees. I found out that a boycott is in the making by another group as but I am starting a petition. I have heard from Corporate but it was generic. It doesn't take three capitalist execs to call me and tell one lie. So we shall see. I did speak with the state and emailed with the TN Pharmacy Board. Just waiting to see next moves.*** I would give "0" if I could. There are so many things Walgreens does wrong and two things I have finally found they have done right. First, until they close their stores and stop preying on Black people, the elderly, less fortunate, they will hear from me. I have seen and been the recipient of this treatment, but called it out. Corporate are Liars and capitalist. They only care about money. I have witnessed out right disrespect for the less fortunate and elderly from pharmacy staff and cashiers. What I realized is that Walgreens does not pay enough for the best of the crop. From the pharmacist to the techs. They are not trained, educated people. What I can't get over is how have they been able to continue to operate in Memphis TN. Are they paying off city and state leaders and Boards? I don't know, but I am on a path to answer these questions. The elderly and less fortunate deserve the best, but from those who care. I am going to fight Walgreens, and they will do right by me, but I would not recommend anyone shop or go there. Medication, not ready when needed or the wrong medication one person I spoke with said. Shipments of pertinent medication late while customers wait for days. Why exist if you are not going to do it right. Get out of town and let those who care. I would recommend people go to CVS. When I have dealt with Walgreens and they are not harming people, I am going back to CVS. But unlike many, I can speak up, out and yes boycott and protest against them. Even looking into what legally can be done to pay for the damages they have caused people. Now to the only two people I have come in contact with at Walgreens at Popular and Reese in Memphis are Mrs. Beverly a cashier who is professional and efficient. Alex a pharmacy cashier is friendly, and approachable. These two needed to find companies that reflect their levels of customer service. Mrs. Beverly hotel concierge. Alex to school to become a pharmacist. Both are the best. I left one Walgreens because the store was horrible and I almost called the cops because of elderly abuse I witnessed. Again, leave Walgreens. Start your way NOW at CVS. We will see what my letters to the local news and the State Board of Pharmacy have to say this time. Then there is also the community. When communities stand against Capitalistm things change. It's time to get organized. Dr. Georgia Session

In the last 2 months there has been a problem with the pharmacy. Last month, I went to get multiple prescriptions that was ready for pickup. When I went to got it, they had sent one back/put on shelf. I was within the 10 days to pick up. They offered me 1 dose for the week until they could reorder. It takes days to get this in, it is not the typical next day order. This month, I received a call at 4:53 pm that they forgot to put the controlled substance along with the other prescriptions that can only be picked up on the 30 day mark when it is due. I raced over there to get it for the morning. Well, they close at 5 on Sundays. They did not tell me that at 4:53. That makes 2 mistakes! Then I opened the bag at home. There is another prescription missing. This is kept in the refrigerator. This is the same medication that they put back or sent back last month for the same reason! They forgot to give it at pick up. Today will make trip #3 to get all the prescriptions that were to be picked up in 1 Trip. Very very unhappy with Walgreen pharmacy. It really bothers me that they made a mistake and yet I have to work around their mistake to go back to the pharmacy. In other words, I pay the consequences for their mistake and they do not.

I am writing to formally express my concern regarding a recent interaction I had with your pharmacy staff- she stated her name was Danni. Danni was extremely rude and condescending- it felt like she was trying to push some authority on me. This is at the Walgreens location: 1850 Central ave in Colonie, Ny. 

I was treated in a manner that I found to be unprofessional and dismissive when attempting to refill my prescription. In addition, I was informed that my medication would not be filled if I came to pick it up, which was both confusing and concerning.

I was told that my prescription is on a 30-day schedule and that it could not be filled until tomorrow, as that would be considered “day 30.” As the last prescription was picked up the morning of March 18- due to it not being ready the day before, their error and today is April 16th, based on my understanding and records, today is in fact day 30. This discrepancy was not clearly explained, and the tone used during the interaction was discourteous.

Additionally, this is not the first time I have experienced an issue with timely refills. Last month, my prescription was also not filled on time, which has created an ongoing pattern of inconvenience and concern.

As a patient relying on timely access to prescribed medication, this situation caused unnecessary stress and inconvenience. I would appreciate clarification on your refill policy, as well as assurance that staff communication with customers.

This is the worst pharmacy on earth. You will literally get sick waiting on your medicine. They are incompetent slow and don't have a clue as to what they are doing. GO SOMEWHERE ELSE!

Walgreens barely has any employees. They're short-staffed all the time. They never answer the phone. When I went through the drive-thru, they couldn't take care of me, so I had to go inside. Horrible and sad—this pharmacy is so disorganized. I never thought I would see Walgreens like this. If there is a store manager, he should get fired. He's not doing his job.

the one at 36th and Burlingame says open till eleven but really closes when ever they want doors locked by 10:30 with employees inside just staring at you. I could have went to the one at 76thstreet if this one didn't say open till eleven but nope they false advertise and now I'm screwed for the night thanks walgreens

Would give zero stars if an option! They told us a medically necessary medication would not be available for 2 days then when it was due to be filled, I called and they told me they can’t get it! This was life and death!

They are the worst pharmacy I’ve ever used. I have 2 prescriptions same ones every month , they never have the prescription in stock .order So I call a week ahead of schedule to remind them . I call the day before I’m coming They say they have to order ! I’ve given this pharmacy a year to get better . It isn’t getting any better. They aren’t even attempting to appreciate their customers they don’t care .