Volcom Anmeldelser 

Purchased items online but was shipped someone else’s order. The company expects me to do all of the administration to return their mistake, incur costs before they will send me my items. All their mistake, but I have to fix it. More worryingly as part of this process they have suggested I use an incorrect invoice on the customs declaration!!!! I’m now just trying to get a refund…..I fully expect this to be as difficult as the actual purchase & delivery.

Einfach nur unglaublich…! Noch nie in meinem leben habe ich so einen schlechten Kundeservice gesehen. Ich habe einen Artikel bestellt welche mir Rückerstattet wurde, da er nicht mehr vorrätig war. Ich ging aus das mein Geld direkt zurück überwiesen wird, da der Artikel das Haus Volcom ja nie verlassen hat. Aber NEIN, ich warte seit 3 Wochen vergeblich auf mein Geld.
Telefonisch und über E-Mail ist keiner zu erreichen, was einfach nur traurig für so ein großen shop ist! Und wenn man eine Rückmeldung bekommt ist diese von einem Bot der mir schon seit 3 Wochen sagt, dass mein Geld unterwegs ist.
Wenn man weniger als 1 Stern geben könnte würde ich dies definitiv tun!
Finger weg von der Volcom Seite !

Es ist unglaublich?!?!?! Habe in über 21 Jahren Online-Shopping noch NIE soooo einen „Leck mich am A….-Kundenservice erlebt, wie bei Volcom Shop!!!!

Der Kundenservice antwortet nicht auf eMails, Retoure muss man Monate lang hinterher Laufen und den Retoure-Prozess selber in die Hand nehmen.

Grade mit dem Anwalt dran,da zwei Retouren nicht zurücküberwiesen wurden und KEIN SCHWEIN sich seid !!!MONATEN!!! meldet

ACHTUNG…FINGER WEG VON VOLCOM SHOP!!!…ANSOLUT UNSERIÖS !!!

DO NOT ORDER ONLINE!!!!! I paid an extra $20 at checkout to get my order on-time for my snowboard trip (2 days). Once payment was made, the confirmation automatically said it would be here in over a week (grrrr!!)! They knew it was impossible for it to be delivered in 2 days, IT IS FALSE ADVERTISEMENT! Finally it took 9 days to get my purchase. Service is THE worst I’ve ever seen!

Keine Antwort auf Mails bei miserabler Qualität. Rucksack nach 2 Tagen kaputt

Don't spend your money with this company. They owe me more than $200 for a return from 2 weeks ago. It is impossible to get in touch with anyone or for customer service to get back to you. If they do get back from you it's only after you've wasted hours of time trying to contact them and you've had to get nasty about it. And the only response will be some BS excuses to buy themselves more time. Still waiting on my refund which is a pretty large amount of money. 2 weeks is unacceptable to still not have my money back. Some people wouldn't be able to afford to lose that much money for that amount of time. Like that could really hurt some people. They don't care. Like I said, UNACCEPTABLE and I will NEVER purchase from them again or support their company in any way, shape or form. I will continue to spread the word that people shouldn't spend their money with them either.

I have tried emailing and calling Volcom but no one gets back to my emails and no one answers the phone. The customer service is so bad! I like the clothes, it's shame, but if you can not return items when you buy online, I will stop buying from Volcom.

I hope to update once my order is received. It has been 15 days since I placed my order and I still can not get them to give me a date as to when the order will be fulfilled and sent out. Please be careful if ordering from online! They will state COVID as a reason, but I have also ordered from their competitors and have received everyone of those orders. Just beware with timing for Christmas. I am hoping to get an email soon and I will update my score once all items have arrived and in good condition.

Bought a jacket on 29th of November - jacket was shipped and I still haven’t received it. Stuck in Belgium DPD since 4th December and has not moved. I have emailed Volcom 5 times since then and no response - and ridiculously at this stage I had to raise a claim with PayPal because of this ridiculous support. Never again will I buy your products. And to think I was one that sang praises about this company. Last €€€ you get from me.

Der Rücksendeprozess auf der Website gab an, meine Bestellnummer würde gar nicht existieren, sodass ich meine Rücksendung nicht starten konnte. Der Kundenservice meldet sich auf E-Mails nicht zurück. Ich habe Volcom dann per Instagram kontaktiert und erfuhr so, dass es beim Rücksendeprozess gerade Probleme gibt und ich es in ein paar Tagen noch mal versuchen solle. Mittlerweile habe ich endlich mein Rücksendeetikett, für das ich auch nichts zahlen musste. Trotzdem werde ich dort nie wieder bestellen aufgrund des fehlenden Kundenservices.

Still using covid as an excuse to take over a week to fulfill my order. No answer on customer phone line just recorded message about covid delays. Emailed and got a quick response that my order was being picked finally 8 days after placing and another long excuse about covid delays. But still haven’t received confirmation it has shipped. They are relentless with the marketing emails and text messages but obviously cannot meet the demand.

I'll start by saying, I love the quality, love the durability, I overall love the brand but Derek, the customer service "manager" is less than desirable. He came off rude and moody the second the call started. I felt offended as if I did something wrong by receiving a faulty item. I'll stick to my local distributors just to avoid the situation from happening again.

Poor customer service! Emailed 4-5 times but just the robot reply!!
I ordered since Nov 23 for Christmas to my bf and he live in CT , USA ! but 4 days later my order is haven't shipped yet ? What's going on?
And My credit card has been charged already. What should I do?

Be warned, if you live in the UK forget Volcom. The cheapest tracked returns to France (where all website purchased products need to be returned) will cost you at least £45!!! Yes, the clothing is nice, but the returns costs are ridiculous. AVOID UNLESS CERTAIN. I learned the hard way, watch out.

I got some stuff in Germany and the workers were so awesome and also the products they had were amazing. I think it's nothing for everyone but for those who want to stand out a little bit or add some spice to their wardrobe, than this is for them a got store!!!

Kann ich nicht empfehlen. Ich habe bei volcom.de bestellt, muss aber auf meine Kosten (15,90€) nach Frankreich zurückschicken. Das wird so nicht in der Bestellung klar. Zusätzlich komischerweise bei Klarna eine Rechnung über 0,02€. Warum weiß ich bis heute nicht. Ein Kundendienst ist nicht erreichbar.

J'ai réçu mes produits made in Europe et ecoresponsables dans un emballage écolo. Top!
Volcom true to this!

Le service client est au top et très réactif!

Ich habe auf der deutschen Seite bestellt und muss nun Portokosten nach Frankreich bei einer Retoure zahlen. Der Kundenservice antwortet nur auf englisch und redet drum rum. Auf eine erneute Mail wird einfach nicht geantwortet. Bin sehr enttäuscht und werde hier nicht mehr bestellen.

Nie mehr!! Komplette Retoure, 21 EUR !!! sind selbst zu tragen und dann wird einem nicht einmal der komplette Betrag der Retoure erstattet. Nie wieder!!!