Soha was very approachable, answered my queries without issue. Felt comfortable and well looked after. Nice manner and approach. I appreciated her help.
Virksomheden har svaret
Lokation
Skift lokationUnit 1092-1093 Westfield Shopping Centre, W12 7GB London, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Emine was amazing! She went above and beyond with her customer service, told us about additional offers. She was very helpful and friendly
Emine was fantastic; she was very helpful when I came in to upgrade my phone, explained everything clearly to me, and was friendly with a smile on her face.
Very good customer experience! D’anna is pleasant, listens very well, knows the business and wastes no time of the client. Her smile is a plus
Virksomhedsoplysninger
Om Vodafone UK - White City
Skrevet af virksomheden
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Kontaktoplysninger
Unit 1092-1093 Westfield Shopping Centre, W12 7GB, London, Storbritannien
4,9
Fremragende
553 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Stephan was the best advisor that I was…
Stephan was the best advisor that I was served by today, he was clear he was very handsome and I would like to be served by him every time, 10/10 service
6. januar 2025
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - White City
Hello, Julia,
It's great to hear about the positive experience which you had with Stephan. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Polite and professional
Polite and professional, knowledgeable and helpful
6. januar 2025
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - White City
Hello, Liz,
That’s great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I’ve been seen by Ravi and Hai and the…
I’ve been seen by Ravi and Hai and the were great, kind and very professional for the service they provided
A huge thanks to both of them and Vodafone should be proud of these great guys
30. december 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - White City
Hi Ali. Thank you for your review for both Ravi and Hai. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
He is very polite and helpful guy
He is very polite and helpful guy
27. december 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - White City
Hi there,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Asma was amazing in helping me trough…
Asma was amazing in helping me trough the process of switching from EE to Vodafone answering al my questions and explaining everything I needed to know about this process, I’m so grateful that she became the special one to help me. Thank you . Gilberto Camacho
20. december 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - White City
Hey Gilberto, Welcome aboard, you've definately made the right choice ☺️ I'm glad Asma was able to answer all your questions and made switching so easy. If there's anything we can help with, don't hesitate to reach out via one of our scoial channels.
Thanks again for your feedback, The Vodafone Social Media Team
Very non-friendly
Very non-friendly! Chatting on the counter and didnt pay attention to me when i enter then just said wait here
18. december 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - White City
Hi Iris,
This isn't how we want to be leaving customers feeling. If you require any assistance, or have any additional feedback, please message us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone and we'll get things looked into.
Thanks, Vodafone Social Media Team
Great service from Dana
Great service from Dana. Explained the data packages and arranged them quickly.
16. december 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - White City
Hi Noel.
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Danna from Bolivia is so professional…
Danna from Bolivia is so professional and her helpful advice sorted out my ongoing issues. She recommended new products to upgrade my price plan.
You should be happy to have her par of your team very charming and smiling very friendly with your customers.
Thank you
Joe
16. december 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - White City
Hi Jozef,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Danna was very helpful and…
Danna was very helpful and understanding and helped me resolve the issue quickly.
16. december 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - White City
Hi Patrick,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
‘Hi’ rocks
‘Hi’ rocks! The best phone consultant I have EVER experienced! It wasn’t a sale, it was a ‘win win’ gift of happy customer and happy business. The man is a dude and a wonderful ambassador for the Vodafone brand. Definitely deserves a pay rise! Hey it’s Christmas, make that a pay rise and a bonus!
11. december 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - White City
Hi Mr Nunn,
This is lovely feedback. Thanks for your kind words and taking your time to share the experience. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Amazing experience !
Amazing experience !!
Danna was so helpful
I actually came in to discuss cancelling but Danna changed my mind and found me a great deal !
I would recommend her to all my friends
Great service, friendly and competent.
29. november 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - White City
Hello, Bria,
Thanks for writing a review and recommendation. It's wonderful that you had a great experience with Danna, it's certainly what we like to hear!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Really great experience with Asmaa
Really great experience with Asmaa, walked in for a pixel and left with an amazing deal on lots more devices! Despite lots of technical issues on our devices Asmaa was really patient and helped us to get exactly what we wanted! 10/10 Service
6. december 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - White City
Hi Niall. Thank you for your review for Asmaa. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Danna gave the best experience
Danna was very helpfull.
Anything that she could do to help she did.
She explained my whole contract clearly and resolved all my questions and queries.
Walking into Vodafone I felt confused and after sitting with Danna she made my mind feel at ease in this day and age of having to do most of the work with customer services she explained everything so well and was a pleasure to talk to.
I will always go and see her in store if I have to resolve anything further. Thank you
4. december 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - White City
Hi Chilli
Thanks for taking the time to write such a great review! We're delighted to see that Danna delivered this level of excellent service, it's just what we love to see. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Exceptional Help
After having months of problems over the phone with Vodafone customer services, I decided to take my issue into store to try get help.
We were greeted by Danna, who helped us in great depth, explaining the issue in full and writing down notes as we spoke to the customer services together on the phone. Not only did she help with sorting the problem, but she documented and provided me with step by step notes and proof of progress. She was calm and patience and was very welcoming. I want to emphasise how helpful she was, thank you
4. december 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - White City
Hi Ben,
What incredible feedback for Danna, thank you so much for letting us know. We appreciate all of your feedback. If you ever need more help or support, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service from Larisa!!
Great service from Larisa!!! She was so helpful with me and so patient. I really appreciatted It, Specially nowadays. Definitly coming back!
3. december 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - White City
Hi Sonia,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Soha was amazing
Soha was amazing at explaining my tariff to me and offering me new products
3. december 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - White City
Hi Parastoo,
Thank you for your review. It’s great to hear of your positive experience with Soha. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
1st class service
Stephan was friendly, knowledgeable and patient, explained everything in detail and made sure everyone was on the same page, before completing all the paperwork.
Great service and a 1st class representative for Vodafone.
30. november 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - White City
Hi Ann,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Helpful service. Thank you!
Asmaa was so helpful in making sure I got a great deal in my upgrade. Thank you for the clear instructions and patience in describing the details.
29. november 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - White City
Hi there,
Thank you for your review, and for sharing the experience you had with Asmaa. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Great conversation
Great conversation, was really helpful simplifying the process of upgrading for my Dad and I love Danna.
29. november 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - White City
Hi Sabrina,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Vodafone Westfield Shepherds Bush
The process in the Westfield Shepherds Bush store was really smooth and the colleagues extremely helpful and friendly. Tyler was an absolute star and talked through all options with confident knowledge and a really personable, friendly manner helping me to work out and decide the options that were best for me. Would recommend the store to anyone, thank you!
29. november 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - White City
Hi Andrew,
It's lovely to see you had such a positive experience with Tyler. This is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.