We were helped by Nuel who was very professional and kind in helping us get a new phone and line.
Virksomheden har svaret
Lokation
Skift lokation109 Lower Marsh, SE1 7AB London, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Jay and Karina , Who speaks Spanish, where extremely claro explaining things that older People like me find difficult tô understand. They exceeded their normal office house helping me. The Office is n... Se mere
Virksomheden har svaret
Nuel helped me set up my account and solve some other issues and the customer service was outstanding. Extremely nice, polite and always willing to help solve any doubts that I had, regardless of thei... Se mere
Virksomheden har svaret
I am very thankful to staff of Vodafone Lower marsh about his service because I am very disappointed from Vodafone previous branch my bank card declined than I will come here he fix my problem and I a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Vodafone UK - London Lower Marsh
Skrevet af virksomheden
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Kontaktoplysninger
109 Lower Marsh, SE1 7AB, London, Storbritannien
4,9
Fremragende
340 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
sunny was very helpful and nice!
sunny was very helpful and nice!! amazing customer support
21. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - London Lower Marsh
Hello, Yara,
It's great to hear about the positive experience which you had with Sunny. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Besvarelse fra Vodafone UK - London Lower Marsh
Thanks for your fab feedback.
All the best, The Vodafone Social Media Team
Jay given a great service in store…
Jay given a great service in store happy with the service overall
4. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - London Lower Marsh
Hello, Fiona,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Looking for data plan for my student daughter…
Looking for data plan for my daughter studying in London for the school year. Jay was very helpful and provided several different options as well as pricing plans when traveling the EU. We decided to go with the £20 prepaid plan. Thank you Jay and the rest of the lower marsh team!
28. september 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - London Lower Marsh
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Very friendly and insightful staff
Very friendly and insightful staff. Good guidance and help in choosing the best plan.
27. september 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - London Lower Marsh
Thanks for your lovely feedback Jay.
All the best, The Vodafone Social Media team
Great Customer Service
Great customer service by Sunny. Very helpful as a student.
27. september 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - London Lower Marsh
Hey Risa,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sunny is a ⭐️
After having a tense experience with another worker Sunny was very useful in helping us organise a new contract after losing my partners phone. He was kind, understanding and very helpful. Absolutely fab manager! The store is lucky to have him 🙂
26. september 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - London Lower Marsh
Hi Scar,
This is lovely feedback for Sunny. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Public Humiliation at Vodafone Lower…
Public Humiliation at Vodafone Lower Marsh Store – Unacceptable Customer Service
I am shocked and disappointed by the level of service I experienced at the Vodafone store in Waterloo on 21st September 2024. I was simply trying to return my broadband equipment, as instructed by Vodafone’s email, but the store manager, Sunny, made the entire process humiliating.
He rudely accused me of lying when I provided the requested "Memorable Answer," loudly stating, "You are lying" in front of other customers seated nearby. His tone was aggressive, and instead of assisting me, he continued to argue and demand personal information, including my date of birth, in full earshot of everyone around us. This was a clear violation of my privacy, and I felt humiliated and attacked.
No one should have to go through this when dealing with a simple return. This behavior goes against basic principles of customer service and data protection. Vodafone, you need to address this immediately.
21. september 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - London Lower Marsh
Hi there, thank you for taking the time to leave us a review and feedback about this experience you have been through.
I'm really sorry to hear about your recent interaction with Vodafone's store. We always want to put the customer at the forefront of everything we do here at Vodafone so it's disappointing to see that we've fallen short.
Please drop us a message, so we can get this raised and investigated and help with the return of the router if it has not been actioned for you by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
jay and sunny were really helpful and…
jay and sunny were really helpful and completed the process seamlessly
13. september 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - London Lower Marsh
Hi there,
We appreciate your feedback and kind words for Jay and Sunny. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Besvarelse fra Vodafone UK - London Lower Marsh
Hi Jenny,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
good goodgood
good goodgood，sunny，Karen，very friendly very good
5. september 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - London Lower Marsh
Hi there,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and with the team.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Besvarelse fra Vodafone UK - London Lower Marsh
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
The most helpful bloke I've met in…
The most helpful bloke I've met in ages. Jay Kahn. Promote him !!!!!!
10. august 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - London Lower Marsh
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Very good service
9. august 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - London Lower Marsh
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Jay was really helpful and walked us…
Jay was really helpful and walked us through the process of transfer of ownership of number which most other customer reps have failed to do so far
8. august 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - London Lower Marsh
Hey Sudarshana,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you josh and jahid for your…
Thank you josh and jahid for your excellent services.
6. august 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - London Lower Marsh
Hi there! Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks, Vodafone Social Media Team
Sunny and Jay were wonderful and…
Sunny and Jay were wonderful and professional. Answered all our questions, very fast service
5. august 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - London Lower Marsh
Hello Carol,
Thanks for letting us know what an amazing job Sunny and Jay did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Wonderful service
Wonderful service. Took time to explain how it works and set up European roaming for my wife and I
5. august 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - London Lower Marsh
Hi Jeff,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Fantastic sale advisor
The sale advisor was great and friendly, explained things very well and I left extremely happy with my experiencem
2. august 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - London Lower Marsh
Hey Pepehandz,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3ICUxW or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jay was very helpful and always…
Jay was very helpful and always available for any questions. Very professional staff.
25. juli 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - London Lower Marsh
Hi Deeq,
Thanks for your review and feedback for Jay.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.