I bought two phones. Genevieve set up my phones. She was professional, helpful and friendly. Although not everything on my phones worked she made feel she cared about what she was doing and I left f... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit 47 , The Arndale Centre, BN21 3NW Eastbourne, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I visited Vodafone in Eastbourne today. I was greeted by two members of staff Harry and Emma who provided outstanding customer service and set up my new Samsung Galaxy S25 without any issues. Emma was... Se mere
Virksomheden har svaret
Very good customer service Mark dealt with our broadband issue and helped set up a new full fibre WiFi for cheaper than the original deal we had with EE.
Virksomheden har svaret
From the very start of my visit to Vodafone Eastbourne I was given the highest professional assistance from Harvey. He was extremely polite, helpful and patient in dealing with my questions and conce... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Vodafone UK - Eastbourne
Skrevet af virksomheden
Kontaktoplysninger
Unit 47 , The Arndale Centre, BN21 3NW, Eastbourne, Storbritannien
4,9
Fremragende
225 anmeldelser
Bed kunder om at skrive en anmeldelse
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The Team there in Eastbourne Office are…
The Team there in Eastbourne Office are great and understandable. Keep it up great job.
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Eastbourne
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Lewis was simply amazing.had a wealth…
Lewis was simply amazing.had a wealth of experience and knowledge.really helpful
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Eastbourne
Hey Olamide,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service from Vodafone Eastbourne.I was upgraded by Genevieve who made the process very seamless and easy and was a great example of service with a smile!
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Eastbourne
Hey Nigel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Despite having to go back to vodaphone…
Despite having to go back to vodaphone store due to on going issues with my phone the service that I recevied was outstanding Mark the retail manager was very helpful aswell as Gen really impressed
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Eastbourne
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
GENEVIEVE
GENEVIEVE
SHE IS VERY POLITE smiling funny she help a lot and most she is quickly
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Eastbourne
Hey Alexandra,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Great Service
Very good customer service Mark dealt with our broadband issue and helped set up a new full fibre WiFi for cheaper than the original deal we had with EE.
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Eastbourne
Hey Charlie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
I bought two phones. Genevieve 10 Joshua 0.
I bought two phones.
Genevieve set up my phones. She was professional, helpful and friendly. Although not everything on my phones worked she made feel she cared about what she was doing and I left feeling I had had great service.
Conversely, when I returned the next day with questions about outstanding set up issues, the store manager (Joshua) was terse, unfriendly and demonstrated little technical knowledge of my phones. His suggestion was I go away and complete a system update and see how it is then. This may have been good advice but the way in which it was delivered made me feel I was a nuisance and I was wasting his time. If customer care is part of his job Joshua needs significant training and attitude adjustment. I was left feeling I would never return to Vodafone if there are 'Joshuas' employed there.
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Eastbourne
Hey Michael,
Thanks for the lovely review and fantastic support for Genevieve. I regret to learn about your recent experience with one of the store managers and sincerely apologize for any inconvenience this may have caused.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lewis was super helpful sorted exactly…
Lewis was super helpful sorted exactly what i needed, no hard sell just what i wanted. Thanks
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Eastbourne
Hey Adrian,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Besvarelse fra Vodafone UK - Eastbourne
Hey Ian,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant professional service
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Eastbourne
Hey Sharon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service! Very friendly and helpful :)
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Eastbourne
Hey Rosie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Been with Vodafone for years and needed…
Been with Vodafone for years and needed an upgrade. Mark at The Beacon branch was so helpful and knowledgeable and made the experience a pleasure. Thank you
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Eastbourne
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, helpful, friendly yet totally professional at all times.
Mark is an excellent ambassador for Vodafone.
Thank you.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Eastbourne
Hey Graham,
Thanks for the lovely review and fantastic support for Mark.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great customer service in their…
Great customer service in their Eastbourne store from Caleb. Super knowledgeable and helpful.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Eastbourne
Hey Bill,
Thanks for the lovely review and fantastic support for Caleb.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant service and very friendly and helpful
Great service from mark and Caleb
6. april 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Eastbourne
Hey Glynis,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Besvarelse fra Vodafone UK - Eastbourne
Hey Nikki,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Lewis at Eastbourne…
Great service from Lewis at Eastbourne Vodafone.
4. april 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Eastbourne
Hey Michael,
Thanks for the lovely review and fantastic support for Lewis.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Lewis was extremely helpful and made…
Lewis was extremely helpful and made sure we had a smooth and easy visit...
4. april 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Eastbourne
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Besvarelse fra Vodafone UK - Eastbourne
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
I am very disappointed with the…
I am very disappointed with the customer service I received from Lewis at the Vodafone store in Eastbourne.
Before agreeing to the broadband contract, I specifically asked a very clear question: whether installing the new broadband would require drilling any holes in the wall. Lewis assured me that it would not and that the process would simply involve changing the hub.
Based on this information, I agreed to proceed with the contract. However, I later discovered that the installation may in fact require drilling through the wall to install fibre. Had I been given accurate information at the time, I would not have agreed to the contract, as I do not want any holes drilled in my wall.
Customers rely on sales staff to provide honest and accurate information when making decisions about contracts. Providing incorrect information in order to secure a sale puts customers in a very difficult position and creates unnecessary stress and complications.
I hope Vodafone will take this feedback seriously and ensure that customers are given clear and truthful information before agreeing to services.
7. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Eastbourne
Hi Marta,
Thank you for sharing your experience, and I’m genuinely sorry to hear about the incorrect information you were given during your broadband sign‑up. For most fibre installations, some external work such as drilling may be required, and this should have been clearly explained to you upfront. I’m really sorry that this wasn’t communicated properly.
If you’d like us to look into your account or discuss your options moving forward, we’re here to help. Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Dette er Trustpilot
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.