Saturday 1st August, I came into the Vodafone Bournemouth branch with mother and father who wanted to renew. They had been promised a renewal price for two contracts on a previous visit. We were looke... Se mere
Virksomheden har svaret
Lokation
Skift lokation1 Commercial Road, BH2 5RH Bournemouth, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Andreea is excellent at customer service\! I went there with my husband to pay off our mobile and watch loans, and the way she dealt with us was amazing\. She was extremely professional, friendly, and... Se mere
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Thankyou Amy, came in to get a new sim and get a new contract on my expired plan, actually felt like a day out instead of admin. Wanted to stay there to chat all day so down to earth, didnt feel like... Se mere
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Lucie was amazing. My broadband service had been cancelled for a second time with CityFibre and she came up with a solution that gave me service on the day which was fantastic. Terrific customer servi... Se mere
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Virksomhedsoplysninger
Om Vodafone UK - Bournemouth
Skrevet af virksomheden
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Kontaktoplysninger
1 Commercial Road, BH2 5RH, Bournemouth, Storbritannien
4,8
Fremragende
184 anmeldelser
Bed kunder om at skrive en anmeldelse
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fatmir was excellent, thank you so much 😁
Fatmir was great! He helped a lot and give me a nice solution to my plan. The treat was excellent 👍🏻
9. juli 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bournemouth
Hello,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Fatmir.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Lucie at vodafone bournemouth was…
Lucie at vodafone bournemouth was fantastic - the service was second to none.
I got a new phone on an amazing deal - twstiment to Lucie who was amazing
29. juni 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bournemouth
Hi Lloyd,
Thank you for sharing this great feedback with us! We're delighted you had a 5 star experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Hayley who served us was excellent
Hayley who served us was excellent, so helpful and explained everything ,
27. juni 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bournemouth
Hi Dianne,
Thanks for the great feedback for Hayley, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Besvarelse fra Vodafone UK - Bournemouth
Hi Maggie,
We're delighted to hear it! Thanks for your feedback.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Besvarelse fra Vodafone UK - Bournemouth
Hi Roy. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Long time happy customer
Been with Vodafone for several Mobile contracts in the family and the service has always been superb. Always got signal and data service, even abroad. Staff on the phone and especially in the shops are so helpful and kind. Upgrading is super quick and easy so is switching phones. Couldn't be happier.
17. juni 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bournemouth
Hi Sandra,
It's great to hear about your experience with us. Thank you for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
What a horrible provider
What a horrible provider, They were supposed to provide me broadband in June 2023, but after 7 unsuccessful appointments(4 of which are no shows) by City Fiber, I finally decided not to go with Vodafone after 10 months, then since ending they promised compensation which I am still expecting to receive because every support agent lies and promise that I will receive within next 3 days
24. maj 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bournemouth
Hi Debasis. It's disappointing to see your review. We completely understand the importance of receiving the required help and support when needed, especially when it comes to your broadband activation. This isn't the smooth experience we wanted you to have, nor the service that we strive for here at Vodafone.
In regards to the Automatic Compensation Scheme for broadband and home phone services (https://vodafone.uk/autocomp), if your engineer doesn’t turn up you may be entitled to compensation, as you've rightly stated. That being said, this compensation can only be applied once the broadband has been activated and any issues resolved. If you've decided to cancel the broadband order, the automatic compensation won't be applied, as there'll be no broadband service on your bill to apply this against.
Vodafone Social Media Team
Lucie made things very easy and simple…
Lucie made things very easy and simple while a swapped my contracts etc. Lovley lady very pleasant and helpful.
22. april 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bournemouth
Hi Luke. Thank you for your review for Lucie. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Efficient service
Fatmir was brilliant and efficient in sorting out our orders today. Thank you
3. april 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bournemouth
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I had a problem which was solved with…
I had a problem which was solved with accuracy and professionalism.
1. april 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bournemouth
Hi Vladislav. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Attila was so helpful
Attila was so helpful. I had some difficulties but he stuck at it and got everything all sorted for me. I took up so much of his time but he was friendly and professional the whole time. Brilliant service, I genuinely can't fault it. What a lovely team. Thank you so much.
28. marts 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bournemouth
Hi Felicity,
Thank you for taking the time to leave a review and share this great feedback for Attila and the team.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Extremely helpful and very…
Extremely helpful and very knowledgeable. Gave great advice.
23. marts 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bournemouth
Hi Tanya,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Cian wonderful help
Cian wonderful help, brilliant customer care really happy with his help!
15. februar 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bournemouth
Hi. Thank you for your review for Cian. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I’ve been in the Vodafone shop in…
I’ve been in the Vodafone shop in Bournemouth and Hayley. The manager has been absolutely excellent helping us with our problem I just like to highly recommend her thank you
13. februar 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bournemouth
Hi Lynn,
Thanks for your review and feedback for Hayley, and the Bournemouth store.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great customer care excellent service
8. februar 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bournemouth
Hi Andy,
Thanks for your 5-star review for our Bournemouth store. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
New broadband contract
Warm, polite, knowledgeable and friendly advice in a pleasant environment
11. januar 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bournemouth
Hey Peter,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I didn't have to wait I was served…
I didn't have to wait I was served immediately. Andreea was very helpful, understanding and very patient. Made the process of purchasing easy. Very good experience.
11. januar 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bournemouth
Hey Christine,
Thanks for the lovely review and fantastic support for Andreea.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very satisfactory.
11. januar 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bournemouth
Hey Kathy,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The help I had today at my local…
The help I had today at my local Vodafone was exemplary. Everything was explained, a new plan to suit my needs was given to me. I had excellent service from Hayley.
10. januar 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bournemouth
Hey Caroline,
Thank you for taking the time to review, it's great to hear your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Sim only upgrades on 4 phones
Sim only upgrades on 4 phones.
Friendly staff. Quick service.
3. januar 2024
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bournemouth
Hey there,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Dette er Trustpilot
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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.