I came into Vodafone very disillusioned because of various problems over the phone, but Lee at the Vodafone shop in Bolton fixed everything, hence I’ve got my broadband at super speed at a great great... Se mere
Virksomheden har svaret
Lokation
Skift lokation63 DeansGate, BL1 1HQ Bolton, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Was previously with EE and was a bit disappointed by their renewal offer and customer service. Visited the Bolton Vodafone store and was dealt with by Matt who took time with me to explain everything... Se mere
Virksomheden har svaret
Came in for some support. Lee was amazing, so friendly, chatty and experienced. He helped me understand some minor tech issues with my current device which helped me with my initial query. And then he... Se mere
Virksomheden har svaret
Matt the Manager helped me with three queries about use of my phone. Matt gave me helpful information about contract renewal. Matt is patient and gives clear information, accessible to a technophobe l... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Vodafone UK - Bolton
Skrevet af virksomheden
Kontaktoplysninger
63 DeansGate, BL1 1HQ, Bolton, Storbritannien
4,9
Fremragende
231 anmeldelser
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I visited on Friday to collect my 5G…
I visited on Friday to collect my 5G Home Broadband router after signing up for a 24-month contract. Unfortunately, the lady who served me was very unfriendly, unwelcoming, and came across as though she didn’t want to help. She did try to process my order, but the credit check failed. What really stood out was the poor attitude and lack of customer service, which left me with a very negative first impression as a new customer.
I returned on Saturday hoping for a better experience, but I was served by the retail store manager and, disappointingly, received almost exactly the same attitude. Again, the service felt cold, unwelcoming, and unpleasant.
I genuinely don’t know what the issue was, but I have received warmer, more welcoming service in other stores where I wasn’t even making a purchase. This was for a 24-month broadband contract, yet I was made to feel like I wasn’t a valued customer at all.
Vodafone may have good products, but first impressions matter, and unfortunately the customer service at this branch fell well below expectations. I hope the store works on making new customers feel welcome and appreciated.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bolton
Hey Ali,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience in store did not meet the standards you expected, particularly during what should have been a positive start to your journey with Vodafone.
We appreciate your comments regarding the service you received on both visits. Providing a welcoming and professional experience for every customer is extremely important to us, and it is disappointing to hear that we fell short on this occasion.
Your feedback is important for us, and we value your observations and will use them to help improve the experience we provide to our customers in the future.
If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lee in store was amazing helped me sort…
Lee in store was amazing helped me sort everything out.
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bolton
Hey Zoltan,
Thanks for the lovely review and fantastic support for Lee.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone at bolton was a great…
Vodafone at bolton was a great experiance.customer servce was very good.emily was of great service showed me how to use the phone .very good at her job and soorted me out with a new phone.very pleaded.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bolton
Hey Chris,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Besvarelse fra Vodafone UK - Bolton
Hey Julia,
Thanks for the lovely review and fantastic support for Matt. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Matt the Manager helped me with three…
Matt the Manager helped me with three queries about use of my phone. Matt gave me helpful information about contract renewal. Matt is patient and gives clear information, accessible to a technophobe like myself, without being remotely patronising or condescending. David Egan
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bolton
Hey David,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Besvarelse fra Vodafone UK - Bolton
Hi Claire, Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
We’re always here to help!
Thanks again,
Vodafone Social Media Team
I came into Vodafone very disillusioned…
I came into Vodafone very disillusioned because of various problems over the phone, but Lee at the Vodafone shop in Bolton fixed everything, hence I’ve got my broadband at super speed at a great great price. Excellent service absolutely recommend. Thank you.
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bolton
Hey Jacqueline,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Lee.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Matt was extremely helpful sorting out…
Matt was extremely helpful sorting out my new phone,couldn't have asked for better customer srevice.
10. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bolton
Hey Elaine,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Fantastic customer service
Fantastic customer service, I've moved from 3 because the customer service is pants. This has been a breath of fresh air. Emily is brilliant 👏
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bolton
Hi Ken, thank you so much for your wonderful review and the amazing support you’ve shown for Emily, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Emily was really lovely
Emily was really lovely, helped me out with my phone and bill. Really appreciate it
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bolton
Hey Dianne,
Thanks for the lovely review and fantastic support for Emily.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went today for a phone top up and a…
Went today for a phone top up and a very nice man called lee did it for us
Very helpfull man thank you 👊
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bolton
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very helpful with new phone choice and transfer…
Very helpful with choice and transfer of all details and business. Great amount of patience and good manners.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bolton
Hey Lee,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great employees but the branch is…
Great employees but the branch is definitely missing tea/coffee facilities for clients
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bolton
Hey Derya,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Besvarelse fra Vodafone UK - Bolton
Hey Watson,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very happy with the service of dionne
Very happy with the service of dionne. Got my wife and daughter really good deals
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bolton
Hey Shadi,
Thanks for the lovely review and fantastic support for Dionne.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good serve by dionne very nice
Very good serve by dionne very nice
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bolton
Hey Shadi
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Served by Dionne got us a great deal
Served by Dionne got us a great deal
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bolton
Hey Lya,
Thanks for the lovely review and fantastic support for Dionne.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lee is very knowledgeable and helpful
Lee is very knowledgeable and helpful. His sense of humour is nice to see made the experience a lot better!
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bolton
Hey Molly-Ann,
Thanks for the lovely review and fantastic support for Lee.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lee was fantastic very helpful and…
Lee was fantastic very helpful and saved us a ton of money!
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bolton
Hey Max,
Thanks for the lovely review and fantastic support for Lee.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Service
Visited the Bolton Vodafone shop and received friendly and helpful service from Lee
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Vodafone UK - Bolton
Hey Jane,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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