I contacted Virtual Headquarters by email to enquire about why my charges had suddenly shot up. There was no reply so over a week later, I called the number. I was told someone would call me back but... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Virtual HQ are the best provider to work with Virtual HQ are very easy to do business with. After an initial conversation about our needs to set up many locations across the country. Emma was... Se mere
Virksomheden har svaret
Big thanks to Emma and Abi and Virtual HQ. I use Virtual HQ to maintain a registered address from my new Company. I’ve had prompt and friendly responses and they get the job done with no complica... Se mere
Virksomheden har svaret
We are about to renew our virtual office package for our 4th year. It's perfect for what we need as a business that has moved from a traditional office setup to a home based one. Creech Castle is not... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Virtual HQ are the leading independent provider of virtual office solutions in the UK. Enjoy the benefits of a physical office, without breaking the bank. Watch your company grow and reap the rewards, as well as accessing one of the largest virtual office networks in the UK, offering premium services in prominent locations. At Virtual HQ, it's not just about keeping up appearances - it's about helping your business work harder. And we know how to work up a sweat.
Kontaktoplysninger
Baldwin Street 27-29, BS1 1LT, Bristol, Storbritannien
- 03301599894
- sales@virtual-headquarters.com
- www.virtual-headquarters.com
4,4
Fremragende
413 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 90 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very swift and professional.
Very swift, comprehensive service. Application went right through. Thank you for your service!
9. maj 2024
Uopfordret anmeldelse
Besvarelse fra Virtual Headquarters
Thank you for leaving this lovely review James. We're happy to help!
Virtual HQ 💙
Great experience setting up our virtual…
Great experience setting up our virtual offices. Answered all my questions promptly. Would highly recommend.
12. april 2024
Uopfordret anmeldelse
Besvarelse fra Virtual Headquarters
Thank you for your lovely review Sharon. We're so glad you would recommend us.
Virtual HQ 💙
Emma was too helpful,very professional…
Emma was too helpful,very professional to deal with.
6. maj 2024
Uopfordret anmeldelse
Besvarelse fra Virtual Headquarters
Thank you so much, Gene. We will let Emma know you think she's just as great as we do!
Virtual HQ 💙
AMAZING SERVICE
I recently started using the services of this virtual address company, and I must say, I'm thoroughly impressed. Their team is incredibly kind and attentive, always ensuring that I'm informed as soon as a letter arrives. It's such a relief knowing that I can rely on them to keep me updated and organized. Highly recommended!
4. maj 2024
Uopfordret anmeldelse
Besvarelse fra Virtual Headquarters
Thank you so much for your lovely review Faywo! We are so pleased that you're happy.
Virtual HQ 💙
A seamless transaction from the get go
A seamless transaction from the get go. Very patient and very helpful with the questions I had.
Would definitely recommend.
3. maj 2024
Uopfordret anmeldelse
Besvarelse fra Virtual Headquarters
Thanks Martin! We're so glad you're happy. We're always here to help!
Virtual HQ 💙
Wonderful service
Wonderful service, normally I used Regus my companies, compare to Regus, price less and service good, go for only virtual hq guys.
1. maj 2024
Uopfordret anmeldelse
Besvarelse fra Virtual Headquarters
Thank you so much for the fantastic review Sudhakar. We're so happy to have you on board!
Virtual HQ 💙
PLEASE STAY AWAY!!!
PLEASE STAY AWAY!!!
I have been in business now for over 15 years and this is the worse company that sells Virtual Services I have ever dealt with. So first of all their website is very misleading and they choose their words carefully.
I first dealt with a man called Josh, then Emma which I explained I am in the middle of moving home so I sent all my information over to the compliance team and then got an email saying because I was not registered at my previous address we have to send you out a code in the post and once I receive the code they can activate my account. I explained but I am moving out tomorrow so cannot go back to the property to get this code and they replied well for your new address have you got a bill. I explained I have not got this yet as I am just moving in they replied sorry we can’t help. On top of that just know they do not accept Monza bank accounts only traditional bank statements and to top it off I asked for a refund and they gave me back £3.52 explaining more lies about set up fees which were waived in the end really I paid.
I sent my passport, driving license and still they treated me like a criminal even though I was born in the UK and lived here all my life. Now this has delayed my opening of my business and plus I am out of pocket.
So please business people stay away if you are not registered at your home address(which doesn’t state this on their website so more lies just to get your business) don’t have a traditional bank account and if you cancel they will tell you lies so they will not refund you.
This company is dishonest, website is misleading please STAY AWAY, they are cheap for a reason and now I wish I spent that bit more and went somewhere else.
1. maj 2024
Uopfordret anmeldelse
Besvarelse fra Virtual Headquarters
Hi Anita,
Whilst we welcome all feedback, it is disappointing to see you've left this unfair review regarding your experience. 😔
As you know, Virtual Office providers are subject to strict regulations to ensure they are compliant with the UK Anti-Money Laundering Regulations, any providers not performing these checks appropriately you should be wary of. These checks involve us obtaining photo ID and proof of address for the UBO's of the business looking to use the services. Whilst we do everything we can to accommodate individuals in changing circumstances, we would always ensure we hold sufficient information before activating services, this includes confirming current residency. If incorrect, misleading or new information is presented to us during this process, we may need to put further measures in place to ensure we have completed our duties under the regulations, and ensure we are happy with the information provided.
As I am sure you can appreciate, it is really important to us and to all of our clients that the reputation of our addresses is upheld. Part of us ensuring this is that all clients are subject to the same checks, we will assess any risk presented and act accordingly. During this process we would be in no means accusing you of anything or treating you like a criminal, but we're sure you would want us to be thorough for any other businesses we permitted to share the same address as you too.
Our website details the Anti-Money Laundering check process in full in our content hub, and we also have a few handy blogs on it too! 🖥
With regards to the refund arrangement you mention, we often give clients coupon codes for money off their first invoice to help support. These discounts are separate from the set-up fee we need to charge to cover the cost of our electronic checks and admin time the team spend in conducting the due diligence process for your business. You are within your rights to cancel your account, however this doesn't negate that our team has still spent the time to complete this process.
We hope this helps to clarify.
All the best,
Virtual HQ
Besvarelse fra Virtual Headquarters
We're so pleased you're happy! Thanks for the lovely review.
Virtual HQ 💙
Prompt and helpful responses
Prompt and helpful response from Emma this week, always easy to deal with.
26. april 2024
Uopfordret anmeldelse
Besvarelse fra Virtual Headquarters
Go Emma! Thanks Leanne, we're really glad to hear you're happy with the service.
Virtual HQ 💙
Recently moved over to Virtual HQ and…
Recently moved over to Virtual HQ and the move went seamlessly and very professionally! Great attention to detail!
26. april 2024
Uopfordret anmeldelse
Besvarelse fra Virtual Headquarters
Great to hear this Lawrie. Thanks for choosing us and for taking the time to leave a review! 🤝
Virtual HQ 💙
Excellent customer service
Excellent customer service, very friendly and prompt in their response.
26. april 2024
Uopfordret anmeldelse
Besvarelse fra Virtual Headquarters
Thanks Adeniyi! We're really glad to support you and your business.
Virtual HQ 💙
Great service all year round
Constant great service from Jasmine at the Stockport office. :)
20. november 2023
Uopfordret anmeldelse
Besvarelse fra Virtual Headquarters
Lovely to hear this Nic! Thanks for the 5 stars ⭐
Virtual HQ 💙
Setting up a Virtual Office Package
I initially dealt with Emma, then Josh and then Abi.
They were professional, in there dealings with me without being pushy.
Abi in particular who concluded my registration was very patient and explained what was needed and why.
22. april 2024
Uopfordret anmeldelse
Besvarelse fra Virtual Headquarters
It is wonderful to hear each team you dealt with was able to help you in this way! 😊 Thanks so much for your review Marcel.
Virtual HQ 💙
Onboarding process was great!
We just went through the onboarding process with the company and we can say so far we are very satisfied. It was easy and we got all the information we needed. We have an actual person on the other side that will be handling our account which is something we haven't had with our previous provider. So, we are hopeful to have a great experience in the future too.
17. april 2024
Uopfordret anmeldelse
Besvarelse fra Virtual Headquarters
We're so happy to hear this! Correct - our friendly team are real people, here to help you whenever you need it. 😊
Virtual HQ 💙
Great company
Great company, very responsive and helpful.
Highly recommend.
16. april 2024
Uopfordret anmeldelse
Besvarelse fra Virtual Headquarters
Thank you for the recommendation Paul! 😁
Virtual HQ 💙
Excellent service
Getting a virtual office set up through Virtual Headquarters was very quick and easy. It is a reasonable price compared to their competitors and they are very helpful when you have any queries
16. april 2024
Uopfordret anmeldelse
Besvarelse fra Virtual Headquarters
Great to hear this, thanks for the review Titus! We will most certainly be here for you whenever you need. 🤝
Virtual HQ 💙
Great Company to business
Great Company to business, support is appreciated, thank you.
29. marts 2024
Uopfordret anmeldelse
Besvarelse fra Virtual Headquarters
You're so welcome! Thanks for the 5 stars 😊
Virtual HQ 💙
Very good service from virtual HQ
Very good service from virtual HQ. It's the best option to still maintain a public address and receive mail conveniently from our chosen location!
27. marts 2024
Uopfordret anmeldelse
Besvarelse fra Virtual Headquarters
Thank you so much for taking the time to review us! 💫
Virtual HQ 💙
Great service
Great service, great presence, great affordability, great premises, great people. :)
26. marts 2024
Uopfordret anmeldelse
Besvarelse fra Virtual Headquarters
...and great clients! 😉 Thanks for your kind review Stuart.
Virtual HQ 💙
Our ICT Virtual Office
It is good to be able to compliment a company for delivering what it says in our VO agreement.
As we enter a new year we wish them continued success and maintaining the high quality of service
to the International Children's Trust
25. marts 2024
Uopfordret anmeldelse
Besvarelse fra Virtual Headquarters
Thank you so much Ken, we're so pleased to be delivering you our 5 star service! 🌟
Virtual HQ 💙
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