This was great service, virgin sent loads of communication to make a smooth change over. The team rang 10 minutes away, quick service, no mess left and gave advice on where to have the router and g... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Awful experience trying to end a contract. Had to pay £120+ even though the contact was ending. The whole process was terrible. Shame on you
Virksomheden har svaret
Recently requested to leave virgin and join BRSK now fibreone so the new one click switch BRSK informed virgin or this and the disconnection was set for 2 months time from virgin. In the meantime Vi... Se mere
Virksomheden har svaret
IF I could give Virgin Customer Services no stars it would reflect the service they have given me. Virgins Broadband is the least reliable I have had. I was asked to look into the Network S... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.
Kontaktoplysninger
Albion Street, Trinity Centre, LS1 6HX, Leeds, England, Storbritannien
- 0113 246 9022
3,1
Middel
4 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
This was great service
This was great service, virgin sent loads of communication to make a smooth change over. The team rang 10 minutes away, quick service, no mess left and gave advice on where to have the router and good after service explained. The speed is great. I would definitely recommend.
20. juni 2026
Uopfordret anmeldelse
Besvarelse fra Virgin Media - Leeds Trinity
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4f4A7uy
Virgin Customer services no stars…
IF I could give Virgin Customer Services no stars it would reflect the service they have given me.
Virgins Broadband is the least reliable I have had.
I was asked to look into the Network Settings of my router. This showed critical errors of both the LAN and WiFi modes.
I sent these reports and screen shots showing No connection but can’t get a response.
The ‘go to’ response from Virgin Media will be the unpredictability of WiFi but my router shows Critical Errors of both LAN (wired connections) as well as WiFi.
This is a clear indication of provider equipment faults….
Avoid Virgin Media…..
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Virgin Media - Leeds Trinity
Hi Joe,
Thank you for taking the time to leave a review.
We're sorry to hear that you're having an issue with your WiFi connection.
There are so many things that can influence a WiFi connection that are beyond our control, some of which include (but are not limited to) a fish tank being in the same room, walls being built with concrete instead of brick, or it could even be that your next door neighbour's router and WiFi connection is interfering with yours.
Due to this, I'm afraid that we're only able to offer limited help. Please have a look at the troubleshooting and advice here: https://virg.in/wifisos
The Hub's location could also be causing the coverage problem, so we do need to check the positioning of it. Can you please ensure the following.
• It's out in the open if possible.
• If positioned near the TV that it's next to it, not behind it.
• It's away from large bodies of water (e.g. fish tanks).
• It's away from baby monitors, cordless phones and radios.
• It's away from microwaves.
Think of the Hub as a radio and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices, etc.), the quieter the radio and, in turn, the poorer the WiFi connection.
If that doesn't help, if you have the Hub 3, Hub 4 or Hub 5, you can download our Connect App which will allow you to scan areas of your home and will offer help. You can view more information on that here: https://virg.in/connectapp
If after going through the self-checks you still need some help, please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4efOk7l
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4eFaAsI
Go elsewhere
Awful experience trying to end a contract. Had to pay £120+ even though the contact was ending. The whole process was terrible. Shame on you
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Virgin Media - Leeds Trinity
Hi DG,,
Thank you for taking the time to leave us a review. We’re really sorry to hear that your experience hasn’t been a positive one.
As Trustpilot is a third‑party review platform, we don’t have access to your account details and aren’t able to discuss or resolve account‑specific matters directly through reviews. However, we’d genuinely like the opportunity to look into this further and help get things back on track.
Please reach out to us using one of the contact options below, and one of our team will be happy to assist you:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/3PSdfpq
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
We look forward to hearing from you and helping resolve this as quickly as possible.
Recently requested to leave virgin and…
Recently requested to leave virgin and join BRSK now fibreone so the new one click switch BRSK informed virgin or this and the disconnection was set for 2 months time from virgin. In the meantime Virgin kept calling with deals and offers as they do to people leaving and never look after there loyal customer. Anyway a deal was offered that was too good to turn down and I accepted. 2 months later they cut me off. No notice of disconnection just woke up one morning and services off. Called up too 3 hours to sort out but then recorded a text saying new contract details. The price had gone up from £25 to £72. The advisor on the phone had lied saying I was back on my old package. Spent another hour sorting this out. Another advisor lied saying Virgin did not have to advise me of disconnection but upon checking this the law states they do. It seems every one you speak to at Virgin is a little clueless. You have to explain the same issue over and over again like it’s a fresh issue everytime you call. Either the advisors are putting notes on that don’t make any sense or the new advisor reading the notes is has learning difficulties.
Summarise Virgin is fine while it works if anything goes wrong you might as well speak to the cat rather than call customer services.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Virgin Media - Leeds Trinity
Hi Jason,
Thank you for taking the time to leave us a review. We’re really sorry to hear that your experience hasn’t been a positive one.
As Trustpilot is a third‑party review platform, we don’t have access to your account details and aren’t able to discuss or resolve account‑specific matters directly through reviews. However, we’d genuinely like the opportunity to look into this further and help get things back on track.
Please reach out to us using one of the contact options below, and one of our team will be happy to assist you:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4uRlwss
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
We look forward to hearing from you and helping resolve this as quickly as possible.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.