Vets Now Anmeldelser 

Just a seamless experience from arriving at the practise to leaving it the next day. Very thorough vet. Very kind in a very sad situation

It was a very scary time for us as we didn’t know what was wrong with our dog Sonny
Everyone was very friendly and kind from the reception staff to the vets and nurses We were kept updated throughout the process with calls from vet so we were never out of the loop Fabulous service

Seriously? 4 hours? My poor kid was better by himself by the time he was seen- n for that 5 mins it was £450 ??? Abysmal abuse of people who love animals. Heard since that the rota’d vet gets no extra. It’s on their work rota. Absolutely disgusting. Half a grand to shut my fur baby in a room for the afternoon n check he was alive 4 hours later. VILE.

Excellent care for my poorly puppy. The vet was caring, thorough and helpful. The admin team were great too, had us on our way to see the vet quickly and efficiently.

The vet we saw, as always, was polite, helpful, knowledgeable and efficient

Local veterinary team during initial admittance were fantastic thorough and kept me up to date - very sensitively discussed and explained up front payment amounts (deposit before submitting claim)
Discharge was horrendous - before I could collect my pet (serious surgery) I was told in front of everyone on reception I hadn’t paid enough deposit - I had to stand there and do the calculation for them to prove I had

The discharge veterinary nurse was horrendous - 30 mins late then frustrated as we were clarifying meds but unable to explain what the medication was, incredibly patronising and disrespectful - I did request to see the vet who came out and was lovely even asking in shock where my pet was and why he hadn’t been brought out
Following this the ironic thing is Vetsnow now owe me over £500 they were paid on the 9th July by BACS by insurers I have the evidence

Vets now said I have to wait 10 days as not paid despite the evidence - ironic as the hell they put me through making sure they were paid and messaging every day for the balance when it was with insurers and on day 2 of the 60 day limit to pay
Yet I can’t get the money they owe me !!!

The vet was so helpful, explaining fully what was wrong and the steps required to get our dog well. So grateful and glad to say she is recovering well. Thank you.

Seen quickly in an emergency situation. Staff friendly and helpful. No waiting time seen immediately. Would recommend Vets Now emergency clinic at Stoneygate Lane

Friendly sound advice

very help full and gave full advice as to options to take

The vet who operated on my woofer was nice and honest however I was told my dog should be bk out with me in 10 to 20 mins as he was on oxygen but I then never heard anything for an hour and half and it was nerve wrecking

Amazing treatment and centre
We were away in our motorhome when our dog took at turn for the worse.
We attended out of hours emergency vet.
Our beloved dog was in overnight and received IV antibiotics and care.
They saved her life from infection which I believe could have turned into sepsis. My dog has systemic lupus so can not come with infection. My dog went into the vet fragile and came out stronger. The vet gave us medications to go home with and advised returning home will be better and even discussed what time to take to the motorway to make it less stressful travel. Thank you so much we are eternally grateful x

The staff were courteous and so helpful. The service was impeccable and we felt so valued and knew instantly our little Maine coon girl would be well looked after, which she was. I couldn't be any happier that everything was done to help us and our girl. I would highly recommend and give more stars if i could. Thanks guys, we really appreciate everything

Very good service and compassionate staff

Very efficient service.

Bee sting!

Vets were great and helped our puppy get back to normal after a bee sting. Friendly and helpful. We were seen at 1am after an hours drive.

Probably normal procedure with all emergency vets but they have a £35 admin fee for insurance claim.

I asked them to remove the fee, and they did so without protest. I filed the claim myself but my insurers required them to sign the form regardless of having the medical history. I was therefore billed the £35 again. Overall bill £391.59.

Moral of the story. Suck it up and let them deal with the whole claim because they'll charge to same.

I’m so impressed with the quality of service that I received, my poor little boy had cut his leg really badly. Both the reception staff and vet were excellent and put me at ease during this stressful time. I’m very grateful for all of their help

Had to take my dog in for an emergency appointment. Everyone was amazing, calm and kind. My dog was given lifesaving treatment and was so well looked after. I was given reassurance and regular updates. It’s not an experience anyone wants to go through, but if you do, these are the professionals you need.

Vets now is a portal in your hour of need. All veterinary staff were calm and reassuring. However, I found the female receptionist disrespectful for addressing me as darling when I'm a female in my 70s. It's not professional.
Unfortunately my emergency visit was Sunday, I was told what the initial fee would be but when your dog is very poorly, you have to pay.

Will be writing a complaint to this practice. Disgusting behaviour and was threaten with police and RSPCA to sign paper work for £1k to euthanasia my dog, instead of letting me taking her at home and getting a second opinion visit from my own Vet and allowing to be put down in my own home. Then refused to hand over dog back.
Then used the police to mock me and telling me to empty out my pockets and my age.

Dont not take your dog here. they dont even bother to call your normal vet or view their medical history even when offered to them. They work on order of priority of pets and if your pet is old and has many conditions- they rather put them down than do any diagnostics to earn than £1k for a 10minute dog by putting them asleep.

Its illegal to not tell owners how much the treatment costs before taking the pet in and then slapping a bill that went from £300 consultation fee to £1000.

Hope you review your CCTV footage because telling police officers to come out for being called 'violence' falsely when I declined euthanasia on my dog is not a criminal offence, nor is making any other arrangements to relieve that suffering else where.