Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
THE publisher of fine automotive books, eBooks & apps. Ranging from practical DIY guides to leatherbound limited editions. Publisher of the RAC handbook series.
Middle Farm Way, DT1 3AR, Poundbury, Storbritannien
2,9
2 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Poor service as defined by late shipping, shipping with a carrier that falsely claim they attempted to deliver. This ended with a shipment that arrived a week late and was buried in the snow by my mailbox. When requested to address shipping problems, Veloce simply said “not my problem”. Never seen such pitiful customer service.
Terrible service, misleading advertising extortionate prices and poor quality writing
Besvarelse fra Veloce Publishing
Hello Gary
First, thanks for sharing your feedback. I’m really sorry that you feel you have received terrible service; our staff pride themselves on their customer service, so if you would like to get in touch and tell us how we failed in this respect, we will do our best to address it.
We are sorry you feel you have been misled by our advertising, too; we rarely advertise so we’re unsure as to how you have been misled, but again, please do get in touch and we will take a look – perhaps you have seen a third-party advertisement?
We strive to give not only excellent customer service, but also ensure our books are high quality and accurate in all aspects, as well as good value. In relation to poor quality writing, again, if you could let us know which title you are referring to (or titles), please do; our authors and editors appreciate all feedback, and can only improve if we know where the issue lies.
Prices are often hard to asses, and many of our customers would like some of our books to be cheaper than they are (which is partly whey we created Veloce Classic Reprint editions, in paperback format, and with a slightly lower RRP). However, we have never heard our prices described as extortionate, so we would be very interested to hear which book (or books) you referring to, and why you believe them to be so over priced, and whether it’s because of quality of print, paper, presentation, etc.
Thanks again for your review; we are more than happy to address things where we mess up or do poorly, and will always address issues of poor customer service, misleading advertising, extortionate pricing, or poor quality writing, so please do contact us and tell us where we failed you: we’re listening.
Yours,
Kevin Atkins
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
