My parcel was delivered by the courier company to the wrong address with no means to find out where it was delivered to. After having sent an email to Velo explaining the situation they promptly... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had a slight problem with delivery which was no fault of Velo at all. One email and all was sorted very quickly and compensated for the issue i had with the delivery company. Excellent customer servic... Se mere
Virksomheden har svaret
So professional and eager to help as professional as can. Great services fast and quick response via email...I think a pay rise for the lady would be suggested and request for the super professional c... Se mere
Virksomheden har svaret
Received replacement of faulty product without any hassle, really appreciated that! Overall Velo pouches are better than other competitors in my option, quality is always there and if not, you're quic... Se mere
Virksomheden har svaret
4,6
Fremragende
394 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 57 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
1 year+ customer quick replacement
unfortunately did not receive the original order due to evri losing the parcel, contacted customer service and in one day the have send a replacement. been with velo for over a year now and this was a first time i encountered any issues, and they were quickly fixed
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Michal, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Had an issue with my delivery of an…
Had an issue with my delivery of an order. The Velo team responded quickly and the issue was resolved in no time with a new order on the way. Fantastic customer service from the team.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Donovan, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Best customer service I have…
Best customer service I have experienced! Resolved the issue straight away.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Tom, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Excellent after-sales service.
Some issues with delivery (not velo’s fault - possibly a poor choice of courier company) were sorted out quickly and professionally. Excellent after-sales service.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great customer service
Great customer service, team supper helpful when an order was delayed
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Kay, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Excellent service
The customer service team resolved my issue fast and hassle free.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Jordan, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Resolved delivery issues
Velo customer service are always excellent. I have been ordering from them for a couple years and had my second issue with Evri either losing or not actually delivering my order. This time I had a very quick and responsive email chain with Aferdita B. On both occasions Velo have been able to very quickly look into the issue and send a replacement order which is top notch given it's not really their fault that the product never made it to me.
I would suggest using another courier but given they consistently re-send the order it's not a massive problem.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello George, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
The customer support team was very…
The customer support team was very helpful and responsive.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great product, Amazing Flavours
Great product, amazing flavours and swift delivery
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Kieran, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great response times & customer care.
Great response times & customer care.
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Toby, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Good customer service and looking after…
Good customer service and looking after the customer
7. juni 2026
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Abdinasir, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Missing Order
Order placed as part of my subscription was lost by the delivery company (Evri). Spoken with the customer services at Velo (Karen B.), as it was impossible to speak to an actual human at Evri. Karen has been great and without batting an eyelid sent me a complimentary order, with few additional tins as a gesture of goodwill. Great customer satisfaction recovery, even though it wasn't Velo's fault!
10. juni 2026
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Tom, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Definitive an exceptional good customer…
Definitive an exceptional good customer service.
I had some issues with the shipping company Evri, which has regular delays in my area. The customer service resent the items directly. Overall good products and great customer service.
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Sebastian, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great customer service very efficent
Great customer service very efficent, send another pack after reporting a faulty pouch in one of my packs, nothing too much trouble, very well done customer service
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Stephen, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Lovely team i spoke to several agents…
Lovely team i spoke to several agents as i received the incorrect order. Now all sorted in less than a day and my correct order is on its way with two complimentary tins. Thank you
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Helena, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
I had one of the best customer support…
I had one of the best customer support experiences ever. The team was extremely helpful, understanding, respectful, and flexible throughout the whole process. They handled everything professionally and made the experience smooth and stress-free.
I truly appreciate their kindness, patience, and excellent communication. Thank you all for your outstanding support and professionalism. Highly recommended.
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Omar, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Five stars for customer service
This review is purely about Velo’s customer service.
I have ordered a couple of times from Velo, and both deliveries have had issues. This is not their fault- it’s Evri’s fault. Their use of Evri as a courier is the only reason I struggle to stay brand-loyal.
So- to the point. My latest (next day) delivery sat with Evri for four days until I contacted them and an AI bot told me it was suddenly ‘Damaged and had to be destroyed’ (sold down the pub by the driver more like).
So, contacted Velo, who were fantastic. The same person handled all my emails and sorted a re-delivery. Also bunged a couple of free cans my way, which wasn’t necessary, but appreciated all the same.
VELO- if you read these reviews, give Nina M. a raise. She was helpful, professional and a joy to deal with. She’s probably the only reason I’m sticking with the brand (apart from McLaren!). Her customer service gives me hope in a world of chatbots and ai ‘case handlers’.
5 stars for Nina, 0 stars for Evri.
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello John, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
I enjoy their products
I enjoy their products, however ran into trouble with my order, the delivery service had lost my package (not Velos fault) I reached out to them and they sent out the replacement order, however I had placed an order for the CIRCUIT CHAMPIONS EDITION: Sweet Papaya flavour but not they don’t have any in stock so i missed out on trying it which is a shame, again not exactly their fault just a bit disappointing.
All in all I have been using their products for years and will continue to do so.
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Tom, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
One of the best customer service ever…
One of the best customer service ever I’m not lying. A package went missing so I reached out to their team and they responded swiftly and to apologize they sent me 2 free velo which came the next day. Amazing company
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Hamda, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Scammers
Get a free can if you sign up and complete a survey... Except the website times out once completed. This isn't new, it did this last year and it's still doing it now. Any browser or device, happens to other friends I know. So I've signed up for something free and they've got my data and intentionally bugged the site. Not buying products from scammers.
6. maj 2026
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.