Vavista Anmeldelser 

Just changed to these and cost was cheaper via compare the market £400 cheaper than the renewal at previous insurers.
Very happy so far.

Good insurance company, very quick with quotes! Reasonable price aswell for new drivers

Excellent customer service

Great customer service from Qiniso at Vavista

My experience with VaVista has been extremely frustrating from start to finish, and I feel it’s important to share it so others can make an informed choice.
When I cancelled my car insurance policy early, I was told I owed an amount made up of various unexplained fees. Despite cancelling before my next payment date and never missing a payment, VaVista repeatedly referred to this amount as a “debt.”
One of their agents even asked me “When will you be paying the debt?” — something I have a screenshot of. This wording was misleading, pressurising, and completely inappropriate in a situation where I did not owe arrears.
This wasn’t the first issue. When I originally tried to take out the policy online, VaVista’s system wouldn’t allow me to complete it. I had to call them to finish setting it up, and then they tried to charge me an admin fee simply because it was done by phone — even though it was their own technical problem that made the call necessary. Only after challenging them did they admit this and remove the charge.
When it came to cancelling the policy, a long list of additional charges suddenly appeared with very little explanation. These included a cancellation fee, an arrangement fee, and further charges linked to their finance provider. Even after asking multiple times, VaVista has still not provided a clear or fair breakdown of what any of these fees actually represent or why they are so high.
The responses to my formal complaint have been repetitive, avoidant, and dismissive of the key issues I raised. Instead of addressing the fairness of the charges or the behaviour of their staff, they offered a small reduction as a “gesture of goodwill,” which didn’t resolve anything.
Overall, my experience with VaVista has involved:
Lack of transparency around charges
Misleading and inappropriate use of the term “debt”
Attempts to apply unnecessary or unjustified fees
Poor communication and refusal to acknowledge their own errors
A pattern of behaviour that does not feel fair or customer‑focused

This entire process has caused unnecessary stress and wasted time. I will be escalating this to the Financial Ombudsman Service, and I would not recommend this insurer to others.

What can I say? Done my insurance 1 days ago, price competitive, straight forward, got my certificate after 2mts, low deposit and low monthly installments, so far so good.
Easy to manage account online, I think to be honest is the best car insurance I had so far, strongly recommend!!! Amazing

Absolutely awful wouldnt recommend to my worst enemy.
I notified them of an incident now I cannot change car unless I pay whole policy and cannot do this for 6 months due to a non fault accident that had £0 damages

Company's a joke and regret my policy and the customer service is disgusting. Never would I choose again. Been basically locked to a vehicle that's on its way out, hopefully this scam company ceases to exist. Never met such professional T&C criminals in my life
Now im a slave to my insurance policy 😅 £1500 to go boys.
Worst decision dont use or even remotely consider. Go for anyone else but vavista go-skippy or Somerset bridge.
Absolute MAFIA LEVEL EXTORTION

The best car insurance

Crooks. Cancelled policy after 10 months as they wouldn't insure new car. They then throw loads of hidden charges at you. Cannot give you a cancellation price until a week after you have paid a direct debit. This is the first time I have used Vavista and I wouldn't use them again.

Best Car Insurance company I have dealt with!
Spoken to a very nice Lady on the phone, as I needed help with change of address and downloading my policy? Nothing was to much trouble for her, very helpful in every aspect.
Will highly recommend Vavista and there Staff!
Thank you
Franz Osterloh

Easy to renew my car insurance nice and simple

So far so good set everything up payment details outlined in email the only thing they could improve is their web page so you don't have to go on the finance page to see the payment details will update my review if anything changes but very positive so far 🫸🫷

He is scammer, cheater company don’t trust this company you lost your money

This company is cheater and scammer. When you pay all money they cancel your insurance suddenly without any reason.

This company isa cheatr company when you pay everything dy cancel suddenly you are in Insurance this company scam

Very easy and online quote happy with it. I hope everything is gonna go smooth the time I am insured with Vavista

1 star is too much to give to this insurance company. If you are ever tenpted to go for this insurer please hold yourselves. I have this policy since the 28th of january and i had to reject my car due to faults and it was returned to the dealer. I called vavista to cancel my insurance policy due to me not having a car anymore and the lady on the phone told me she would calculate the cancelation fee. I paid a deposit of £408.61 and after calculation she told me they calculation fee was £75 and i would get a refund of £80, so i asked for a breakdown she could not even explain properly the charges. Anyways i proceeded with the cancellation and i asked the lady to send me a cancelation letter with the breakdown of the charges she was claiming. After agreing to that she got back to me and told me that she doesnt have that and she excalated that to her manager who will get in contact with me within 24 to 48 hours with the breakdown of the charges. Meanwhile this is the so called cancelation letter not even mentioning the deposit i paid and how we came down to this. As you can see this is a very shady company. Be very careful

Cover Period: 29/01/2026 to 11/03/2026
Charges for your Insurance
Private Car Insurance (Charged by your
Insurer)
£1,470.09
Policy Arrangement Fee £164.34
Total Add On Premium £0.00
Total Price of Policy £1,634.43
Please note if you chose to pay by Direct Debit the above does not include any interest chargeable by
Premium Credit Limited please refer to your Credit Agreement.
Cancellation
Cancellation Refund from Insurer £-1300.47
Cancellation Fee £75.00
Outstanding Amount on Finance Agreement £1,145.18
Final Outcome £-80.29 refund due
Please note if you chose to pay by Direct Debit the amount outstanding on the finance agreement takes
into account any fees and interest that are chargeable by Premium Credit Limited, please refer to your
credit agreement for further information.

Rubbish Company, if your calling regarding an accident that’s not your fault you get given the third parties insurance details to basically sort yourselves, no help whatsoever! Even the third party themselves were mortified that I was having to call and report all the information myself. Even when I sent an email complaining they wanted to fob me off on an external AX management. I definitely will not be renewing my policy

Awful company. Charge you for EVERY conversation or change. They want evidence of EVERYTHING. Be careful. They want evidence if you change your car mid policy that you no longer own the vehicle you have sold and they want to charge you if you do not send this evidence the remainder of the insurance policy - whilst also cancelling the policy - even if you have another car that you have reinsured with them. They also want evidence that you have changed your car, pictures uploaded for EVERYTHING, and charge you £35.99 for every change regardless of whether you have opted for the extra pack that says no online charges if you do it yourself in the portal - be careful - the small print says they still charge. Cannot wait for my policy to end with them.