Harry greeted us upon arrival and carefully explained everything we needed to know. He took the time to ensure all our questions were answered and was very patient throughout. Each step was clearly la... Se mere
Lokation
Skift lokationRetford Road, S80 2QD Worksop, England, GB
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Se, hvad kunderne siger
Up to yet ok but very disappointed that when your told you get years AA cover after email sent by AA to activate it’s for one roadside visit !! Hoping my hold warranty I’ve purchased is genuine, they... Se mere
Virksomheden har svaret
The staff were friendly and professional throughout. Khalil was clear and concise when discussing the options, which made everything straightforward. There was no pressure to make a decision, which I... Se mere
Virksomheden har svaret
Please avoid V12 Worksop, Bought a car and 2 weeks later we had issues with the turbo. Garage didn't want to know. After going back and forth V12 took the car to investigate the fault and repaired the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
Kontaktoplysninger
Retford Road, S80 2QD, Worksop, England, Storbritannien
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great service
I would highly recommend buying a car from V12, what a great professional friendly service. Kelton was amazing and talked us through every stage, he wasn't pushy which ive had previously. We took the car home on the same day which was excellent. I would definitely use them again.

Besvarelse fra V12 Sports And Classics - Worksop
Excellent service from Mia
Excellent service from Mia! We were very well informed and looked after throughout the process. Very happy customers thank you.

Besvarelse fra V12 Sports And Classics - Worksop
Very good and professional dealership
Very good and professional dealership. Bought a Renault traffic 2023 in really good condition for a reasonable price. Mia helped me with the paperwork and taxing the vehicle. She was very pleasant and super helpful as was big Jon when selling the car
Highly recommend

Besvarelse fra V12 Sports And Classics - Worksop
Thank you big john and mia for making…
Thank you big john and mia for making things smooth. Fantastic service

Besvarelse fra V12 Sports And Classics - Worksop
Max at V12 Worksop couldn’t have been…
Max at V12 Worksop couldn’t have been any better! Professional & friendly - understanding of my budget. I absolutely love my car, thank you Max!

Besvarelse fra V12 Sports And Classics - Worksop
Tony was very knowledgeable and was…
Tony was very knowledgeable and was able to answer all my questions honestly. He supported my choice and explained all the options with regards to paying for my car.
Mia was very professional and handover was quick and painless.
I would totally recommend

Besvarelse fra V12 Sports And Classics - Worksop
Very helpful staff and very good…
Very helpful staff and very good service. Recommended csr seller.

Besvarelse fra V12 Sports And Classics - Worksop
A 520-mile round trip for being misled and a broken car (13/6). Avoid V12 Worksop
Do not trust the "AA Approved" status or the polished sales promises of V12 Sports and Classics, especially if traveling from afar. I had a 520-mile round trip by train from Devon to their Worksop branch to buy a Skoda Enyaq (Reg: NG71 MKM) based on explicit assurances. Every single promise was broken.
Before traveling, I was guaranteed the EV would be fully charged to 100%. I arrived to find it at 50%, with branch staff completely oblivious to the promise. Worse, the moment the car was switched on, an immediate dashboard warning light appeared.
When I asked for a diagnostic check, it became apparent this "car supermarket" lacks the most basic technical support or diagnostic infrastructure. They didn't even have a voltmeter on site to test the 12v battery. Instead of addressing the problem, the salesman tried to sell me an extended warranty package to cover the pre-existing fault. When I declined the warranty, he said that my statutory rights would protect me despite them knowingly handing over a defective car. When I offered that they could repair and get it to me, they shrugged and flatly stated they simply wouldn't repair it.
When I first inquired about the car, I mentioned being nervous about their negative reviews. The sales team dismissively bragged that they "sell 1,500 cars a month, so bad reviews are just a numbers game." Don't be fooled by their high volume of 5-star ratings. Those are extracted at the desks by charming sales staff while handing over the keys—long before the buyer realizes the car hasn't been properly inspected.
They are a high-volume, zero-quality outfit that will happily waste your time, money, and safety.
Acknowledgement - salesman gave me a lift back to the station to complete my £130 / whole day loss. Also, in response to my reviews, they've been in touch to refund my travel costs - previously that possibility was dismissed.
Their response message below this review, about reviewing procedures, doesn't hold up - you either already test cars, have diagnostics, have a culture of selling warranties on faulty vehicles or you don't - these things are happening because of established choices, not a freak error.

Besvarelse fra V12 Sports And Classics - Worksop
Mercedes Benz GLA V12 Worksop
Purchased a Mercedes Benz GLA on Sunday 21/06/26 which was presented in unbelievable condition. The dealership was busy so that was a good sign! The process could have been quicker but for some banking issues (personal account kept coming up as business account ?). After a long slog it was sorted. Simon who we dealt with was extremely helpful & professionally. Only gripe we were there from 12.30 left at 4.15 yes V12 had a water machine & coffee machine which you could only have black coffee so the offer of a drink would have been most welcome. But would definitely consider using V12 Worksop very good selection of cars.

Besvarelse fra V12 Sports And Classics - Worksop
Customer service needs improving …
When we were about to leave the forecourt car came up with error about child lock. Felt after they sold car they didn't want to know us. Waiting for after sale to call us. Car was not clean and said it is being cleaned but wasn't. Not as friendly as I would like.

Besvarelse fra V12 Sports And Classics - Worksop
Appalling customer service and untrustworthy
Bought a car and upon getting it home it wouldn’t go into gear properly. V12 booked the car into a transmission specialist a week later - couldn’t use the car while waiting. Car needed £4.5k worth of repairs and not drivable. 2 weeks we waited, and finally V12 said they’d pay under warranty and then a couple of days later retracted. We said we wanted a refund under the 30 day guarantee. 3weeks later despite numerous phone calls and emails and being promised the money on multiple days we have only just received the deposit, however the monthly DD taken that I was promised would be refunded, hasn’t been. However the car is now back up for sale on Autotrader and the V12 website!! Totally diabolical customer service and untrustworthy!! Wouldn’t recommend them to my worst enemy!

Besvarelse fra V12 Sports And Classics - Worksop
High pressure sales tactics to buy extras- avoid
As others have commented, this is a car dealer to avoid. The prices seem low and they are generally but they pressure you to buy overpriced extras such as ceramic paint coating, vehicle tracker , 3 months warranty and another 2 year warranty at hugely inflated prices - approx £2,500 more than the vehicle price. they refused to sell the vehicle at the advertised price without paying for the 3 month warranty which they advertise as 'optional'.

Besvarelse fra V12 Sports And Classics - Worksop
Me and my partner had a wander round on…
Me and my partner had a wander round on Saturday and came across a lovely car that looked just right for us. We part exchanged my current car and drove away with our new car that day. The team couldn’t have been more helpful in making sure this was the right financial decision for us and trying to keep our monthly payments down to the minimum. Any questions I had were answered with kindness and understanding. Not once did I feel stupid for asking something I didn’t understand. Nothing was too much to ask and we are over the moon with our new ride. Will deffo be coming back for our second car when the time is right. Thanks so much.

Besvarelse fra V12 Sports And Classics - Worksop
A 5 star presentation of the car that I…
A 5 star presentation of the car that I wanted. Did my test drive and ended up driving away with the car of my dreams

Besvarelse fra V12 Sports And Classics - Worksop
We received excellent service from…
We received excellent service from Simon and Mia. Would recommend this company.

Besvarelse fra V12 Sports And Classics - Worksop
Quick and courteous service
Quick, efficient and courteous service. Tony and Mia were helpful and friendly. Delighted to be able to take car away on same day. Only complaint was that proper charging cable not included as the company policy is apparently to include “a” charging cable and the car was supplied with a 3 pin plug one. We only found this out after we had paid, and wouldnt have been a deal breaker, but did take the shine off a bit.

Besvarelse fra V12 Sports And Classics - Worksop
AVOID bought in February and yesterday…
AVOID bought in February and yesterday the car stopped working leaving me stranded had to pay 200 for a RAC call out to be told the Alternator on the car is broken and it’s going to cost 700 to get fixed!!!!!!!!

Besvarelse fra V12 Sports And Classics - Worksop
Very professional and informative…
Very professional and informative service with a smile on their faces. We will definitely come here again. Special thanks to Max and Mia for their ability to go above and beyond. Thank you.

Besvarelse fra V12 Sports And Classics - Worksop
Great service here at the Worksop…
Great service here at the Worksop branch. The salesman KAILEM was brilliant to deal with and was fantastic throughout and we ultimately bought our car based on his professional attitude and amiability. MIA then took care of the paperwork and we had our car delivered 2 days later, with TIA in the office sorting out a document over the phone a couple of days later. The simplest and most hassle free car purchase I've ever had and our new car is absolutely fantastic! Thanks guys, we'll be sure to return when we're looking for our next car.

Besvarelse fra V12 Sports And Classics - Worksop
Horrible bunch is all i have to say
Horrible bunch is all i have to say. Don't spend your hard earned money on V12. There are many other used car places to buy from that will give better service. Be warned.

Besvarelse fra V12 Sports And Classics - Worksop
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