V12 Sports And Classics - Worksop Anmeldelser 

Trying to be fair, perhaps the Worksop branch isn't representative of the entire company, I hope so. I also blame myself, my gut instinct was telling me to walk away, more fool me.
But this has been a disgraceful episode. For a start, a £179 fee was initially charged, for sundry "benefits", which I didn't think were worth it, but was told was compulsory, even when I said that effectively that made the vehicle price higher than advertised. By pure luck I then overheard another customer being given the OPTION of this 'extra', and having pointed that out, it was removed, but this left a bad taste.
As I said, more fool me for carrying on; if a car salesman is caught in one bare faced lie, what else will they be lying about? Walk away.
I work with the public myself, there isn't a business in the world that doesn't have problems with a sale from time to time, what matters is how you then handle people who are already aggrieved, who you have already let down. V12, in Worksop at any rate, have been a disgrace in that regard.
Some faults emerged in the vehicle, and being within the first 30 days of ownership I informed V12 that I was CONSIDERING rejecting the vehicle, but wanted to give them the opportunity to comment, and sort things amicably. First email = ignored. Second email = you need to do XY and Z, etc. Excuse me? Not a word acknowledging my statutory rights, just telling me to run around after them. Not a word about the upset, the inconvenience, the feeling of having been made a mug of, the fear of what else might go wrong in future, and most of all the time and financial cost of running this to a garage for tests. I'm self-employed, any time out entails a direct loss of earnings, yet these people expect me to run around after them, when I kept my side of the bargain, while they, who have sold a defective vehicle, sit with their feet up.
Fine. Having tried to be reasonable, and given them an opportunity to engage amicably, I sent a formal letter, still within the 30 days period when I am allowed to do so, formally rejecting the vehicle, asking for a refund and stating that I will escalate matters to the County Court if don't receive it within 14 days.
I wish I could actually attach the complacent, bullying, arrogant response I received today, because the description above doesn't come close. Suffice it to say, still no acknowledgement of my legal right to reject the vehicle, just "do this, do that", and implied threats that repairs won't be paid for. Shameless.
But the single most concerning thing is the way they imply, in correspondence, that "well this is the system and that's that". Now I know my rights, I'll be filing a claim against these crooks in the County Court on 24th August. There's many people out there who don't, who will be taken in by this sort of rank dishonesty, who think that what they're told is what they have to do.
I get things wrong sometimes, but I make damn sure that when I do, I put things right so that my customer either isn't compromised, or is recompensed if they are. All these crooks are interested in is weaselling out of their responsibilities.
Once they have your money, they won't give a toss if anything is wrong. Avoid. Like the plague.

Genuinely terrible experience when dealing with this company.
We made an appointment, turned up on time and still sat for nearly 2 hours waiting to be seen, then a further 45 mins of sales-typing until i actually saw the car. When we decided we didnt want it, the salesperson (Tony, from memory) became unpleasant and rude towards my partner. My driving license was taken, and then lost. I've been seeking, and have been promised, its return since early july, only to be told today they don't have it anyway. Their whatsapp chat bot doesn't actually engage a human to address the queries raised to it and their phone lines redirect to other companies with no warning or further information.

Avoid if you value your sanity.

Simon was lovely and really helpful.
Emily made the process simple.

I have to say an issue with my car not minor tbh but from warranty to customer service great exchanged car at Worksop blanch like for like ton6 who sold us original car was great phoned was there for exchange a big thank you Tony whilst a shame my fist car had a fault the professional way the V12 team handled it was fantastic well done all bottle wine on way for Tony go meet the guy

Tony was very kind and approachable, making the process easy and comfortable. He took extra care to engage with my young daughters, which made a real difference. It felt like I was dealing with a person rather than a typical salesperson. Alex handled the handover efficiently and ensured everything was clear about the next steps. The whole experience left me feeling valued and looked after throughout.

On first pulling up i was amazed by the size of the site. Initially i was introduced to Robin my salesman who was very knowledgeable and took me through the compliance part of the appointment in a way which I liked.
The part-ex was then priced while I looked over my prospective new car. Oooh not initially what I hoped but after some hard negotiations by both sides we came to an amicable deal.
At all times Robin was professional in a friendly way and showed a great deal of empathy...and at no time did I feel pressured apart from the need for a glass of water having driven up from Poole to make it happen.
After the deal came the paperwork and I was introduced to the delightful Mia who has a fantastic dry sense of humour and makes a dull task interesting again very professional when needed but also very friendly throughout.
Well I hope management don't say anything about my perception of you both but a hair slicked back clipboard Charlie would not have got the deal with me and again I thank you both for your professionalism but also your humour in dealing with a tired 68 year old grumpy male.

I had a very disappointing experience with V12 Sports and Classics. I called to check if a Mercedes C-Class Hybrid was still available, was told that it was, and paid a £99 reservation fee after making clear that I wanted to test drive it. The next day, before travelling, I called again and advised that I’d be arriving at around 3:30pm, yet no one mentioned any issue with the car’s availability.
After a journey of over 2 hours, staff initially could not even locate the vehicle, only for a manager to then tell me that another customer had reserved it before me and that it had already been sold that morning. This should have been communicated immediately, or at the very least during my call before I made the trip.
To make matters worse, no one replied to my formal complaint, the £99 refund took over a week to be issued, and there was no compensation offered for the wasted fuel, time, or inconvenience. Very poor communication, a complete waste of my time, and an extremely frustrating experience.

Great service from Luke and Mia, very happy, would highly recommend

Great staff in branch. Mia and Luke very helpful. Found call centre to be miss-leading with information. All in all a good experience

What a shit hole of a set up Do not take a warranty with these cowboys I took a warranty with a car I bought 2 weeks later alternator went then then said warranty would not cover the full cost of replacement so they took car back but still to this day taking the warranty money out my account but no car to show for it. I have been fighting with them for 5 Months to get my money back but keep getting bullshit lies from them saying we will sort it, all lies do not entertain these cowboys unless you want a sore head.

**AVOID** Sold me a damaged car with Audi quoting 5k to repair! AA checks must be FAKE as you could not miss this fault. Now 2 weeks after I returned the car they still have my money when by law they should of refunded it by now. Going to have to go through the courts. Avoid at all costs!!!
The cheak of your reply below!! What do u think I've been doing for the past 3 weeks!!! Your aftersales team are useless!! GIVE ME MY MONEY BACK!!!

Mia looked after us and was brilliant. Great customer service and such a positive experience.

Great service all round. Mia was fantastic at handover. Recommended

Mia helped me process all my documents was so friendly and definitely helped make the process feel easy. Such a lovely team overall, would definitely use this dealership for my next car😊

Good service - Mia

The process was smooth and straightforward. Jack was friendly, professional, and quick to address any questions, ensuring we understood everything clearly.

Mia have amazing service, would definitely recommend comign and having a look.

I found a car on the internet at V12 and left a message online. Within 10mins I had a call back and an appointment that evening. As I could only make it to the garage by 6pm, I thought I’d have to visit the showroom the next day, but it was a pleasant surprise to have the car in pristine condition, had a test drive and paperwork started within the hour. They gave me ample time to look over the car at my own leisure and had my existing car checked again within the hour. Although we had quite a lengthy time to agree a price for my car, I was met half way which wasn’t ideal, but was expected between parties to any contract so no complaints. All the rest of the paperwork was completed and signed within a second hour, so the overall time was only a two hour period. I wasn’t pushed to buy any other products which was pleasant surprise, but took the gold level insurance in the end as it was a fair price. I also would like to applaud the service from Abby, who was very professional the whole time, wasn’t pushy and treat me like a human and not just a number. Overall, a very pleasant experience 👍🏻

Great service from Mia see really helpful and really funny