V12 Sports And Classics - Wolverhampton Anmeldelser 

I am forcing an immediate escalation to V12 Head Office regarding an appallingly handled purchase. I brought a vehicle in person on 28th March from the Wolverhampton branch, which was delayed for 46 days for invasive electrical work including replacing the RF receiver, RFA control and Body Control Module (BCM).

The vehicle was finally delivered on 13th May, and it is a safety hazard. It arrived with an immediate, critical towbar fault warning telling me to “STOP DRIVING” the vehicle. Furthermore, there is a total radar signal failure knocking out all front-facing alerts, front cameras and side cameras. To top off this negligent service, the aftersales workshop failed to inspect the car before delivery and the boot rails were left entirely unreplaced.

The car is unsafe, incomplete, and not fit for purpose. Under the Consumer Rights Act 2015, my 30-day short-term right to reject began on my delivery date (13th May), meaning I have until the 12th June to demand a full refund.

I paid in full via bank transfer. A formal letter before action (Formal Rejection email) has been sent.

V12 Management: Contact me immediately to recover this vehicle and return my money.

I do not recommend this dealership. I bought a car from them for over £9,000, and the vehicle was sold without the logbook (V5C) or the green slip. They promised to provide the documents after the sale, but it has now been over two months and I still have not received anything.

Customer service has been very disappointing. When I call, the staff are rude, arrogant, and unwilling to help or even have a proper conversation. Once the car was sold, they completely lost interest in resolving the issue.

Very unprofessional experience — be careful before buying from this dealership.

Really fantastic experience with this company and hadn't used them before. The car was well priced, the show room neat, tidy and very friendly. The sales process was no pressure and informative, Deontae was great and we spoke about exactly what I needed and my budget. The technology of the purchase process worked well and I had no issues with communication by email and text. Simon was fab at car handover, explaining each step and again was done in a friendly, informative and no stress at all manner. Met Greg the manager who came over to say hello. The car is fab, prepared and looking great, I am really happy with it. I would highly recommend the team at V12 and I'd have no hesitation in buying from them again. It really was a pleasurable and stress free process and I genuinely think I have got a great deal with the car. I also suspect if anything did go wrong they would sort it very quickly. Four sites and 2,000 cars, not a small business but felt a family type service. I am not one for long reviews but I felt Deontae, Simon and the team at V12 deserved this one. Steve B

would strongly avoid purchasing from V12 Sports and Classics (Wolverhampton) based on my experience. The vehicle I purchased was sold as having passed an The AA Multipoint inspection, yet from the day I collected it the heating system did not work at all. This is a basic function that should have been identified immediately if any proper inspection had genuinely been carried out.

What followed was an extremely frustrating and stressful experience. Communication was poor throughout, with emails and formal correspondence repeatedly ignored or delayed. I was left constantly chasing for responses regarding rejection of the vehicle and my refund, while being left without reliable transport.

Totally understand faults can happen with used cars but the real issue is how customers are treated afterwards. In my case, there appeared to be very little urgency, accountability, or concern shown once the sale had been completed.

The entire experience has completely destroyed my confidence in this dealership and its aftersales service. I would strongly advise anyone considering buying from this company to have a vehicle independently inspected and to think carefully before proceeding.

1 star is generous!

My experience with V12 Sports and Classics was unfortunately very stressful.

After purchasing a vehicle, I experienced major faults within a few months, leading to the car being off the road for an extended period while repairs were carried out. Multiple attempts were needed before the actual issue was correctly diagnosed, including involvement from an auto electrician after repeated warning lights and safety-related faults appeared.

Although the vehicle has now been repaired and some costs were covered, the process took around 3 months in total and caused major inconvenience and disruption to daily life.

I appreciate that faults can happen with vehicles, but I feel the handling of the situation, communication and delays could have been managed far better throughout.

ABSOLUTELY AWFUL DO NOT BY A CAR FROM THEM

My mum bought an EQC for £23,000, she had it for less than a week and then a red warning light popped up on the dash. To cut a long story short she STILL hasn’t received a refund and it’s been 7 WEEKS!!! Ignoring her phone calls and emails. Often on hold for over an hour for someone to say the relevant person isn’t in the office. Careless and rude after sales team!

DO NOT BUY FROM THEM

Great place to buy a car. Recommenced asking for Richard. He moved heaven and the earth to find me the right car. Will be coming back for the next one!

AVOID AT ALL COSTS, SCAMMERS. Absolute disgraceful company, we purchased a nissan leaf in Feb 2026, the battery was broken when we bought it and we couldn't even make it home successfully. The car was booked into the garage the next day. It is now April 2026 and we still have not received a refund for the car although they are aware of the fault. We cannot get hold of the aftersales team. We are in the process of taking them to small claims court.

This was my worst experience ever purchasing a car. I reserved the vehicle and paid the holding fee. I scheduled the collection, but I have a 3-hour drive to them. I called three times to ensure the car would be fully charged. I took a 7 am train to get there at 10 am to pick it up. I also asked them to complete all the paperwork in advance to minimize the time spent there, as I had to go straight back to work. They promised me every single time I called that the car would be fully charged, prepared, clean, and ready for me, and that I would be ready to go within 40 minutes. However, upon arrival, the car was not charged, the battery was dead, and it was dirty inside with some kind of white paste, probably for scratches, as there was a scratch on the door. No one even knew I was coming. I had to wait 3 hours to sort everything out from the beginning. I was late for work because of them.

Jess at Wolverhampton branch was fantastic did every thing she said she would. Lux at Hinckley also brilliant at his job. Can’t fault these to individuals. However after sales and management are a joke. Being called a liar cuz I questioned the guard x product we reluctantly paid for. Only had it cuz we wanted the interior protected. But no evidence or proof of being applied. I could polish this car better blond folded.
Then when it comes toth paying back what they owe on your old car. Well let’s just say they say one thing and do another.
Will NEVER deal with again. Being and forth time customer over the last five years they’ve changed and gone down hill.
Guys. If it wasn’t for 2 individuals your company would a complete joke.
Well done Jess.
Well done lux.
You are both carrying a sinking company on your shoulders.

Gio and the team were accommodating and informative throughout. The process of purchasing the Citroen C3 felt straightforward, and I appreciated the comfortable experience.

I brought a car from Wolverhampton branch, oh my what a mistake this was AVOIDED THIS GARAGE PEOPLE my car after just 2 days went bad phone call to the warranty provider WHICH WAS MISSOLD because it's a joke trying to get work done ...... just be very worried if you buy a car it could go very bad after a short time and there don't care about you once the money has gone through to them , I'm trying to get a refund from them for the warranty I'm having not much joy but I'm sure trading standards will because this isn't going away trust me v12 sports and classics I DONT GIVE UP so basically people AVOIDED oh and if I could I'd give them a -1 rating that being generous. It makes you laugh when there post after and still there don't do anything even after you complained still nothing so please don't bother replying to this review because you don't do anything even after 6000 emails and endless phone calls PEOPLE DON'T BUY FROM THIS COMPANY BECAUSE YOU WILL BE IN A WORLD OF PAIN AFTER AND IF YOU CAN RETURN THE CAR BEFORE THE 30 DAYS AND CANCEL YOUR WARRANTY BEFORE 14 DAYS OR A FIGHT IS ON YOUR HANDS TRUST ME IM THERE NOW .

I enquired online about a Ford Focus and received a quick response from Joshua Thomas, who was very helpful and informative. The dealership made the credit application process straightforward and reserved the car for me. They were flexible with appointment times, which I appreciated after travelling four hours to visit. I’m really happy with my new car. Their prices are really good, we will recommend the garage to others, thank you.

Professional friendly no pressure sales listened to me and I got the perfect car

Would never buy off these again purchased a faulty car almost 3 weeks back ive had to do most of the leg work myself take it to garages ect. Its cost me a fortune in taxi's. The garage i went to told me to take the car back its a nail and he gets at least 5 cars a week off v12 aftersale team is a joke spent at least 16 hours on hold. Unfortunately its at point now where im having to exercise my right for a short term rejection of the car because im well within my rights and wait for the jokers refund me.I even got told by another customer i meet at the garage they sold him a tesla without a key card ! He has to start the car with the app and thought it was cool at the time until he realised he'd brought a car without a key. AVOID LIKE THE PLAGUE !

Great place with a great experience - the guys selling the cars are top people; especially Liam Jones. Professional, friendly and really good at what he does.

I purchased a Nissan Leaf (registration DV71 UXB) from V12 Sports and Classics Wolverhampton branch on 13 March 2026 for £8,374. I collected the vehicle on 20 March 2026.

On 13 March, during the test drive, I noticed issues with the brake system and raised my concerns with the sales advisor, Jessica. She assured me the AA inspection report was a full PASS and there should be no problems. I insisted on the brake concerns, so V12 agreed to replace the brake pads and discs free of charge before handover.

However, after collecting the car on 20 March and driving for about 15 minutes, the brakes produced white smoke, a loud grinding noise, and the vehicle became undriveable. I contacted V12, and the staff member who answered advised me to call AA Recovery to tow it home to Coalville. I asked to return the vehicle to the branch immediately, but this was declined. With no other option, I arranged the AA tow at my own expense.

The latest independent check (yesterday) confirmed additional issues: binding noise when rotating the rear wheel and an inoperative handbrake – all safety-critical problems related to the braking system. The car is now completely unusable.

I bought this vehicle for commuting to work, but the faults mean I now have to use more expensive alternative transport, causing extra costs and inconvenience.

Despite the AA report being marked PASS and assurances from the sales team, the vehicle was unsafe almost immediately after handover. I have formally rejected the vehicle under the Consumer Rights Act 2015 short-term right to reject via email to aftersales on 21 March 2026. I am requesting:

- Full refund of the purchase price £8,374
- Dealer to arrange collection of the vehicle at their expense (as it is unsafe to drive)
- Reimbursement of related costs, including AA towing/recovery, independent diagnostic check, travel costs to collect the vehicle, road tax (£195 paid), wasted insurance premium (pro-rata unused portion), and compensation for time/loss of use

I am disappointed with the post-sale handling at the Wolverhampton branch, especially given the immediate faults after the free brake work and positive AA report. Awaiting the dealer's response before providing a full review of the company.

The car, I drove all the way down to Wolverhampton to see, was as described, if not better. Sales guy on site was really friendly and helpful.
Why I only gave 2 stars is because of the low PX value amount offered after being convinced by a Hinckley tele sales person that I should get a good deal.
I realise pricing is subjective and depends on how many of the same vehicle the dealer has in stock already. Only went there in the first place as the colour was better than previously seen. I did not expect such a low value on my car. Don't be fooled, they are there to offer the lowest possible and even made up a story that there is a mark on my door down to the white undercoat. I have checked and double checked with a neighbour and no such mark exists.... Is this a ploy to offer less, who knows! Told also that tyre tread is 3mm.
During a main dealer health check, three months only ago (600 miles) the treads were front 3.6 outer and 4.5 middle. Rear 4.5 outer and 5.4 middle... Looks like this dealer will look at anything which will reduce the PX they offer, so beware!!! My personal opinion based on events.

Generally a good experience with just a niggle which has slightly spoiled it, partly my own fault.
Happy with the vehicle I’ve acquired although there a couple of things included in the advert that are not in the car. Velour mats being one, public charging cable the other although a trickle charge cable was in the vehicle.
Didn’t notice this when I drove away but when I went back the next day I was told we don’t do mats and we only include for one charging cable per vehicle. Decided to accept this with good grace but having considered it I have to ask why were these items included in the advert? I now wish I was more insistent.
Be careful to check that everything is as advertised.
If V12 would like to provide the missing items I’d be very grateful but I’m not going to hold my breath.

Bought a car last week and the initial sale was a pleasant experience. Liam was not pushy, helpful and proceeded with the sale effectively. Not all funds were in bank on day and offered to go back once this was done. Was told couldn’t guarantee car wouldn’t be sold in meantime and was reassured to set up finance for small owed amount, paying off in full and wouldn’t incur any interest. Once home and in garage (lighting) I noticed paint damage/corrosion to the colour coded roof. I immediately contacted V12(couldn’t speak direct to branch/salesman) and sent over requested pics of damage to aftersales. Several hundred calls later ,as no one got back to me, I’m advised this isn’t covered as sold as seen!
To top it off I’ve called to pay finance off and I’ve incurred a £85 interest charge!!! VERY disappointing and at this moment in time has put a dampner on my new car and the experience on a whole.
Now left to fund paintwork repairs AND finance interest!
Not exactly the transparent and honourable service I expected!