Utility Gift Store Anmeldelser 95

I have only just placed an order (so can’t speak of delivery etc.) but wanted to tell of the wonderful customer support that I received. The placing of the order was a nightmare but NOTHING to do with Utility at all. The professional, kind, helpful support I received from the web support team was second to none (particularly Morgan-Louise). I will most certainly be recommending this company to my friends & family. 10 out of 10 from a very happy customer!

This shop has some lovely stock but it's let down by a serious lack of clarity with its 'next day delivery' service.

The website is littered with a 'next day delivery' claim - in the top navigation and at each stage of ordering. But it turns out that this service is only for orders made before noon.

This qualification about the time of orders is never provided at any stage of the checkout process: not on the product page, not on the shopping basket, nor on the page where you actually select next day delivery! :P

In fact, you're shown 'next day delivery' several times on those pages, and can complete your checkout, including receiving an email confirmation, without being shown this qualification.

As pointed out by their support team, the only place you'll actually find this qualification is around paragraph 7 on a separate terms and conditions page.

If, like me, you're ordering on your mobile phone, unless you scroll past the continue button during checkout you won't even see the link to this page as it appears off the bottom of the screen.

While I don't expect every retailer to offer next day delivery, I DO expect those who claim to offer it, to have significantly more clarity than this, otherwise, you'll find the website is just a waste of your time.

I hit problems online because of an IT problem with my bank. UTILITYGIFT couldn’t have been more helpful - emailed with alternative suggestions to buy and then got back immediately when I had a query. A speedy and friendly resolution. Parcel due today so I’ll post again!

it was very realistic🤙. i think it truly spoke to my character and would definitely recommend it to a friend. thanks again
siwan xx

As my first order I received a discount, the item I purchased was well priced.
The website is easy to use.
The delivery was very quick and the item well packaged.
I would buy from them again.

Love the hand wash it’s not cheap but worth it

I was very happy with my purchase. The website is easy to use which is always a plus.

Ordered present only to receive email that it wasn't in stock at warehouse and being sent from store to warehouse. I still don't know if its been sent to recipient for their birthday

Really lovely products.

Delivery was extra quick to the northwest Highlands (plus no stupid extra charge which is never justifiable when using Royal Mail).

Packaging was 100% recyclable - brilliant.

Great company!

Wonderful customer service! I ordered from the Republic of Ireland and the staff sent emails letting me know about potential customs and dispatch dates.
The mug I got was well packaged so it arrived in one piece and I was super happy with the mug itself

AWESOME quality , packaging that was eco friendly but carefully wrapped, EXCELLENT! I’m super happy with the order! Exactly as described! A perfect one stop shop for locally made gift wrap and greetings cards. Thanks Lee for putting it all together

I was initially sceptical that these might be another company who take your order and then don’t fulfil when they can’t get hold of the item as they don’t warehouse their own stock; this is not the case!
Items turned up well packed and quickly, absolutely no issues whatsoever.
Wouldn’t hesitate to recommend and some really nice alternative gift ideas.

Quick delivery. Excellent communication and beautifully wrapped items. We’ll definitely be using again.

Fast and efficient service. Beautifully packaged.

Lovely company to do business with. Great communication - thank you!

Great choice and service. Received my item very quickly. Well packaged. Would use again.

My pair of Sass and Belle mugs were delivered today. The packaging ensured they arrived in one piece and I noticed how environmentally the materials were. Almost every bit went into the recycling bag.
And the mugs are gorgeous 😊❤️

I usually shop at the Utility store in Liverpool and love visiting as the store is full of great brands and unique products. I ordered online a while ago during lockdown and was so impressed. Delivery was slightly delayed which was totally understandable but when it arrived I was so happy. The parcel was very well packaged and included a note to say who packed your order which was a lovely touch. Another massive bonus was that the package was mostly plastic free, with everything else being recyclable! The only plastic in the whole box was a plastic film on a jigsaw I ordered. Overall I was extremely pleased and would definitely order again and continue to shop in store!