Lowest price guarantee is not responding. Phone call was on hold for over 30 minutes. Live chat cut me off 1st time and took over 30 minutes 2nd time while chat rep "looked into it" with no response.... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Noone would answer the phone on Sunday, for Customer needed advice about a King size mattress, prior to purchase??! A simple Plush vs. Firm mattress diferences would have been fine, but the Automated... Se mere
The online Sales representative Tyler L can address all the questions/concerns promptly over online chat, which helped me make a more informed decision. I was very concerned before the chat that the m... Se mere
My experience: Shop website, Find desired product, Verify shipping, Make purchase, Receive confirmation, Next day... receive cancellation (due to shipping constraints). You wasted my time... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
US-Mattress has been providing mattresses to customers for over 20 years. We distribute our products through 275 vendors and have sold over 500,000 mattresses. We offer free shipping on all of our products and we are also a Google Trusted Store. If you're not satisfied with the mattress you purchased US-Mattress.com will exchange it for another one within 120 days of your purchase. Don’t forget about our furniture options, bedding and linens available. We carry more than 20,000 products all at the lowest prices guaranteed! Visit our website today!
Kontaktoplysninger
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Quality and service.
Prior customer several years ago and very pleased with the quality, price and service.
Online ordering was easy and quick
Online ordering was easy. Chat option was helpful.
Email confirm was perfect and quick. Now I wait for the delivery to complete the review. Nothing is complete until the mattress is delivered.
More than a week after I placed my…
More than a week after I placed my order, no update on my order and no response from customer service

Besvarelse fra US Mattress
Trevoru handled my problem with an…
Trevoru handled my problem with an invalid discount code. He was courteous and resolved the issue quickly. Thanks.
Charlesm was very helpful
Charlesm was very helpful, patient and knowledgeable. Provided logical reasoning that I could relate to.
Thank you for your help!
Great order placing experience
Today i placed an order with Joybed. Charlesm ( sales rep) helped me with all the questions.
Very Helpful in the Chat feature!
Charles was very informative in comparing models as I had an old one looking for the newer version of it, and did not try for just the most expensive thing he took time to compare with me, thank you!!!
Great price match process
Cooper helped me with my price match and was very patient and knowledge. Great experience for me and his great job earned my business!
Seal the Deal
It was reassuring to speak with Tyler the Sales Rep and he answered all my questions like if it was a floor model or a return. The video was very informative and was impressed with the technology and experience Sealy has. Also, it was a bit confusing that the local Mattress Warehouse Store was selling a similar model called the Sealy QueenParada Ultra Firm mattress for $1,399.99 (the discounted price)! Why such a price difference?
I had an awesome person help me with my…
I had an awesome person help me with my delivery. Trevoru was so helpful, kind and patient. I had questions about my bed and base being delivered. He answered them all.
Ease of navigating!
Courteous and Knowledgeable
Rep was courteous and knowledgeable. Answered all questions, swiftly enabling a decision to purchase.
Cooper C
Cooper C. asked great leading questions in order to help me navigate the options. It's been a long time since we purchased a mattress, and things have really changed! I felt overwhelmed at first, but Cooper made me feel very comfortable sorting out how to proceed.
He was very professional, polite and informative. He really knows his products! When I'm ready to order, I'll return to US Mattress and ask for Cooper C!
Finding a Specific Mattress
I was looking for a specific mattress model I purchased a few years ago. The customer service chat helped me located it quickly and pointed out a mattress that they carry that is similar. They also provided me with help information before deciding to make my purchase.
Patience
Representative was very patient as i was inquiring about a particular mattress. answers were precise and to the point.
Nathan T helped me on chat and was…
Nathan T helped me on chat and was quick and thorough in his replies. I ordered my new mattress and I'm so excited! Can't wait to get my new bed!
Low price and free delivery and removal.
Very helpful and knowledgeable about products
I am looking to buy a mattress. I had several questions so I did US Mattress Chat. Charles answered all my questions and was very friendly. I have a lot better idea of what mattress we are looking to buy. Thank you for all your help.
You had just what I needed!
Full satisfaction with the sales rep Hayden
I had a call to the US-Mattress and consulted with Hayden. Hayden is very familiar with the products and shipping options which led me to a purchase of the good quality mattress with set-up and removal options. I am very happy with Hayden's recommendations.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







