US Mattress Anmeldelser 

2.554
TrustScore 3.5 ud af 5

3,3

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 3 ud af 5 stjerner

Lowest price guarantee is not responding. Phone call was on hold for over 30 minutes. Live chat cut me off 1st time and took over 30 minutes 2nd time while chat rep "looked into it" with no response.... Se mere

Bedømt til 3 ud af 5 stjerner

Noone would answer the phone on Sunday, for Customer needed advice about a King size mattress, prior to purchase??! A simple Plush vs. Firm mattress diferences would have been fine, but the Automated... Se mere

Bedømt til 5 ud af 5 stjerner

The online Sales representative Tyler L can address all the questions/concerns promptly over online chat, which helped me make a more informed decision. I was very concerned before the chat that the m... Se mere

Bedømt til 1 ud af 5 stjerner

My experience: Shop website, Find desired product, Verify shipping, Make purchase, Receive confirmation, Next day... receive cancellation (due to shipping constraints). You wasted my time... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Madrasbutik

Skrevet af virksomheden

US-Mattress has been providing mattresses to customers for over 20 years. We distribute our products through 275 vendors and have sold over 500,000 mattresses. We offer free shipping on all of our products and we are also a Google Trusted Store. If you're not satisfied with the mattress you purchased US-Mattress.com will exchange it for another one within 120 days of your purchase. Don’t forget about our furniture options, bedding and linens available. We carry more than 20,000 products all at the lowest prices guaranteed! Visit our website today!


Kontaktoplysninger

3,3

Middel

TrustScore 3.5 ud af 5

3 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,3

Alle anmeldelser

(2.554)

2 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Online ordering was easy and quick

Online ordering was easy. Chat option was helpful.
Email confirm was perfect and quick. Now I wait for the delivery to complete the review. Nothing is complete until the mattress is delivered.

26. januar 2023
Bedømt til 1 ud af 5 stjerner

More than a week after I placed my…

More than a week after I placed my order, no update on my order and no response from customer service

18. januar 2023
US Mattress-logo

Besvarelse fra US Mattress

Hello JMB,
We are very sorry that you hadn't/haven't received more communication regarding your order. Typical orders have a 2-4 week lead time, so aside from the initial email confirmation and the "in production" email, there's not a ton of communication that can be relayed in between those afforementioned emails and the "your order has shipped" email. That being said, we're happy to check on the current status of your order. Customer service does ask that you please give us 24-48 hours to respond to new cases but if you email support@us-mattress.com with your full name and order number we'd be glad to check on that for you and help however we can, swiftly.

Bedømt til 5 ud af 5 stjerner

Very Helpful in the Chat feature!

Charles was very informative in comparing models as I had an old one looking for the newer version of it, and did not try for just the most expensive thing he took time to compare with me, thank you!!!

24. januar 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Seal the Deal

It was reassuring to speak with Tyler the Sales Rep and he answered all my questions like if it was a floor model or a return. The video was very informative and was impressed with the technology and experience Sealy has. Also, it was a bit confusing that the local Mattress Warehouse Store was selling a similar model called the Sealy QueenParada Ultra Firm mattress for $1,399.99 (the discounted price)! Why such a price difference?

21. januar 2023
Bedømt til 5 ud af 5 stjerner

Cooper C

Cooper C. asked great leading questions in order to help me navigate the options. It's been a long time since we purchased a mattress, and things have really changed! I felt overwhelmed at first, but Cooper made me feel very comfortable sorting out how to proceed.
He was very professional, polite and informative. He really knows his products! When I'm ready to order, I'll return to US Mattress and ask for Cooper C!

17. januar 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Finding a Specific Mattress

I was looking for a specific mattress model I purchased a few years ago. The customer service chat helped me located it quickly and pointed out a mattress that they carry that is similar. They also provided me with help information before deciding to make my purchase.

17. januar 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Patience

Representative was very patient as i was inquiring about a particular mattress. answers were precise and to the point.

14. januar 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Full satisfaction with the sales rep Hayden

I had a call to the US-Mattress and consulted with Hayden. Hayden is very familiar with the products and shipping options which led me to a purchase of the good quality mattress with set-up and removal options. I am very happy with Hayden's recommendations.

10. januar 2023

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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