Had abit of a rough start trying to get (Jayden, Brayden) fitter to come n him letting me down 3 times. Rang Andrew at the shop n had a moan, he was fantastic, n sorted it out straight away. Had Dale... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The workers were so helpful, to say I’m abit stupid and don’t know anything when it comes to this they were so helpful annd patient and bloody brilliant at getting it booked in asap. And did a great d... Se mere
Virksomheden har svaret
We have always found United Carpets to provide excellent service and the last time was no exception. Martin at Ripley provided us with the advice we needed, took our order and gave us the fitting date... Se mere
Virksomheden har svaret
Great service. Popped in to look at carpets and to arrange someone to come and measure to be able to provide a quote. Within a few minutes, the lovely Andrew had us sorted with a carpet, rough esti... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Skrevet af virksomheden
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Kontaktoplysninger
1 Nottingham Road, DE5 3DJ, Ripley, Storbritannien
- 01773 570333
4,6
Fremragende
50 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Carpet emergency
We visited the store in Ripley on the Monday morning desperately needing a new carpet to be fitted on the Wednesday, in time for the delivery of a new bed on the Thursday. They were brilliant and rescued us in time.
3. april 2023
Uopfordret anmeldelse
Besvarelse fra United Carpets & Beds - Ripley
Hi Mike
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Besvarelse fra United Carpets & Beds - Ripley
Hi Fred
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Poor quality carpet. Slow response
The saga below goes on, 3 months on. We're no further forward with our complaint. We spent over £1000 with United Carpets and are still waiting for the issue to be resolved - buyers beware!. We had a carpet fitted at the beginning of December. It looked absolutely aweful, there were creases and excessive wear where we sit. The fitter came back a week later to re-stretch it. He advised that it couldn't be done, it's a rubbish carpet and needs to come up. The shop Manager came out to look at it in January and said the same. Now the manufacturer wants to come and look at it. It's been over 6 weeks now. Our contract is with United Carpets not the manufacturer - we should have received a refund by now, its disgusting!
5. december 2022
Uopfordret anmeldelse
Besvarelse fra United Carpets & Beds - Ripley
Hi Jane
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Grumpy moaning fitter !!!!The lady in the shop was brilliant and…
The lady in the shop was brilliant and helped me get the right lino. It was the fitter I had a big problem with he constantly moaned about the lino being to thick and in 40 years he had never taken a door off to fit lino!! Which I find hard to believe..I offered to do it so with lots of grumbles he did but never tried to put yhem back on saying it wilth have to be shaved off the bottoms he also broke the bath panel with he told me about when he walked out the house so I was left with out a bathroom door I put themback on myself like I said never he never tried He was so grumpy I was to scared to report him Sorry but will not be returning to your shops he was awful
30. november 2022
Uopfordret anmeldelse
Besvarelse fra United Carpets & Beds - Ripley
Good Afternoon Rachel
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Terrible. Stay Clear!
Terrible!
1) Not honest
2) Poor communication
3) No respect
What was promised was not delivered.
I tried several times to sort by visiting the store and by phone on numerous occasions. Every time they said it would be sorted a.s.a.p and there was an excuse and apology for the wait every time. Eventually I gave up.
I wasted several months waiting!
I have used a better company since then - TAPI CARPETS. They are alot more professional, efficient, and cheaper.
They also have the interest free option.
20. november 2022
Uopfordret anmeldelse
Besvarelse fra United Carpets & Beds - Ripley
Good afternoon,
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
If I could give 0 stars I would.
If I could give 0 stars I would.
From start to finish the service was poor, first ringing and asking if I wanted to cancel the order a week before it was supposed to be fitted which I had obviously said that was incorrect, he assured me the carpets were ready to go so they weren’t sure why I’d requested to cancel.
3 days before carpets were due to be fitted they rang to say my living room carpet hadn’t arrived there for they could fit the rest of the house but now had to wait an extra 2 weeks just for the lounge.
When the fitters came they dragged the carpet out the van and put their shoes in the centre of the carpet to stand on it and fold it!! Trampled dirt through my house.
In the main bedroom I moved all the furniture out and asked if they needed me to take my bed down which they said no they knew how to work round it so not to worry; they then leant my bed frame up against my wall and dragged the bed down the wall causing scrape marks and have put a hole through my plaster board, spikes still sticking up out the carpet on the landing.
They left the house an absolute mess!!!!!
I have reported this to the shop on 3 occasions over the last week and a half to which I was told they were dealing with it, i then ring today and they say it isn’t there problem because the fitters are self employed. My living room carpet is due to be fitted Monday and they have told me to have it out face to face with the fitter when he comes back despite me saying he made me uncomfortable!!
Absolutely avoid !!!!!
5. september 2022
Uopfordret anmeldelse
Besvarelse fra United Carpets & Beds - Ripley
Good Morning,
Thank you for your recent order and feedback.
We sincerely apologise that your experience did not meet your expectations or our standards.
If you would to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Absolutely awesome job floor looks…
Absolutely awesome job floor looks loads better good job done by fitter and great choice of floor coverings brilliant
10. august 2022
Uopfordret anmeldelse
Besvarelse fra United Carpets & Beds - Ripley
Good Morning Alison,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
Great service from start to finish.
11. august 2022
Uopfordret anmeldelse
Besvarelse fra United Carpets & Beds - Ripley
Good Morning Lisa,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
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