Underground England Anmeldelser 

Really great shoes. Arrived well packaged and came before delivery date. Initially I had a few issues ordering, However this was resolved in a courteous and professional manner. Can't stress enough how much I love their shoes and products.

Superbes t shirt / ceintures / chaussures... une des meilleures adresses de vetements punk/goth à Londres

Thank you for everything !
It was perfect, even from Bruxelles, i've received my shoes. Helpful and trusted persons.
Love it

I LOVE LOVE LOVE my creepers!!! I wish it didn't take 3 months to get them, but completely understand they are custom and shipping to the US, and that's just how it has to be. I get so many compliments on them every time I wear them. They fit perfect and are made incredibly well.

I ordered a pair of steel cap boots from Underground during the Christmas time, have been saving up for this for a while. and really love it!! excellent quality and super fast delivery even during Christmas holiday. and i can't wait for another promotion/ sale time to buy another pair, btw their customer service is also helpful and friendly.

Nothing reall changed... (It is all documented via E-amil exchange that was saved)

I ordered my boots in Sept. 2018 and got nothing delivered. In spring 2019 I asked about my order and I was told they had production problems and they have to redesign the boots.

I asked them a couple of more times and got the same answear. After some more couple of month I talked to Paypal and got my money back because Paypal also had the info about the issues with Underground. But Paypal kept an amount for doing that so I lost already money here.

They promised me a Voucher about 150 GBP for my time waiting. But when I wanted to redeem it, of course this Voucher did not exist.

Underground kept me waiting and waiting telling me the boots are ready next month to then tell me again that I have to wait another month.

In November I was promised 74.91 GPB off of my order (25% less), since I waited so long. Of course this promis was also bogus and I never got the 25% off.

Until Jan of 2020 when my boots were ready. I had to pay again with Paypal (no reduction because of loosing the money in 2019)

Even my boots were promised to be ready in Jan. of 2020 I had to wait until March for them to ship them.
When I received them, they were damaged due to the production order. I was promised a new shipment in the next week.

After 2 more weeks I called again and I was told that someone from the company redirected the shipment that was going to me and the boots got send somewere else...

I now was promised in April that new boots will be produced for me and that takes two weeks. Of course all production got shut down becaus of the pandemic conditions and nothing was shipped out.

So I got my money back from Paypal minus 54€ that I had to leave since I had the damaged product.

In August I got an e-mail that I now have to re-order the boots and pay for them again, but the price was now raised for 54 GBP and of course I should place a new order but all the vouchers and promises of a rebate do not count for the new order...

So now I am left with a broken Item, paid more then 100€ for that and the company still has to find out how to handle and deliver my order after now 27 month.

I am getting strange letters from the founder Alan, about how hard it is for such a small company.

I´ll see how long I have to wait until I got actually correctly produced boots here. So far I am warning every person who wants to order there to NOT order anything at Underbground.

I am also not trusting all the 5 star comments from the recent months. They are all invited and have the same kind of grammar and text, even so the people are from many different countries. Also the information in them is strange - for example if your order gets delivered in 3 days, why do you contact customer service? And some people received there packages from England, my deliveries are from other countries. Never from England. That is all really suspicous.

I can proof my story, since I kept all the e-mails. Also about the vouchers and other reductions.

Honestly, all of my experiences with underground have been great. I have placed several custom orders with the team and they have always been very patient and responsive. Further, the custom order is high quality and feels very special. Working with Underground has been much more like working with a small business where they are open to working on prices and timelines as well as building a great product.

Been only wearing UGL boots since I started it, steel cap boots are the best.
Customer service is very efficient, I accidentally put wrong address once, they picked up my call pretty quick, and changed it immediately.

These boots are just superb, the leather is smooth the cut is perfect and its shape is elegant. Furthermore they are very comfortable. I am over the moon !

The coolest shoes I’ve ever owned are a pair of custom made red suede blitz winklepickers from Underground England! The girls at customer service were fantastic. They kept me in the loop when COVID-19 hit and I got the boots as soon as their warehouse was up and running. Once again mad props to the girls in customer service. Peace out, Dave

I just received the Meteor 6 Chelsea boots from Underground, and the boots are nothing short of lovely. As a longtime shopper of Underground, all the products are quality and made with care and attention. Custom orders do and will take a long time to receive, so expect that with custom orders (the website does state this, so don't be surprised if the boots don't arrive in a month). The customer service is great and responsive, and they're just the best. You won't regret buying a pair from this company.

Ordered some shoes from Underground England, arrived extremely quickly, look great and are excellent quality. I also had an quiery dealt with brilliantly by one of their staff- Courtney resolved my my quiery efficiently and professionally. Truly great product and customer service all round.

Very kind and reactive customers service.
The shoes are amazing quality!

Hi. After reading so many bad reviews, I would like to share my buying/customer experience which quite frankly was absolutely perfect. I ordered online a pair of creepers which were dispatched the day after my purchase. The whole process from ordering to final delivery of the product was flawless. It took less than 2 weeks for the product to arrive in Greece. Not to mention that my creepers are bloody perfect! Killer style. Would definitely buy again and really hope that all these bad reviews are unfounded. I can't be sure what happens with custom-made products, but from my experience, products that are already in stock are delivered immediately.

Great service, went the extra mile to help.

I ordered several times my beloved Creeper and never ever had any problems with the deliveries or quality of products! Last week, it took only 3 (!) days from order to delivery, UK to Germany! Pretty impressive! Love the folks at Underground! :-)

Underground has always been exceptional when it comes to customer service. If you e-mail them with any enquiry, you will be contacted by a very kind and helpful person who will be happy to help you in whatever way possible. I have been so impressed by the team’s ability to adapt to this ever changing world, and Underground is constantly thinking of ways to make your experience as a customer more convenient, personal, and memorable. Their shipping method has been quick and reliable in my experience, and it’s truly helpful, especially when online shopping has become even more prevalent in 2020.
As for the products, the shoes, jewelry, and clothing are simply out of this world. You truly get what you pay for, and you can feel it when you wear the items. It’s an investment not just in style, but in true quality. There is also a unique sense of soul to Underground, and I feel it any time I put on a necklace, badge, or slip on my creepers. Every aspect of my experiences with them have always been nothing short of phenomenal, and I am forever grateful to have found such a wonderfully inclusive, yet subversive business.

This is the WORST experience i have ever had with a store. i ordered shoes in december 2018 as a christmas present. they claimed delivery would be fast so i assumes if i ordered early december they would come im time for christmas. well, they certainly did not. we emailed so many times and each time we got the same god forsaken excuse of “they are being manufactured sorry for the delay” - if we got any excuse at all! i received a coupon for £20 as a “sorry” and ordered a shirt which was in stock online but then i was notified like 2 weeks later that there was no shirt that size so now i have to choose a different one - fair enough. delivery late as hell. we continued to ask for a refund for the shoes but they refused or ignored us. eventually we filed the case as fraud and the bank had refunded us after reviewing our emails. the shoes came eventually after they got some rude emails off us and had the refund taken from them - but they came in MAY. i think it’s ridiculous to make someone wait 6 months for shoes that were promised within a week - as well as such a long process of even applying for a refund. horrible customer service.

Despite the delayed delivery, the good quality of the shoes is undeniable. Its classic punk style makes the enduring status in fashion.

I am looking forward to purchasing a Lex shoes after the world postal service is restored.

The staff is very helpful and always gets back to me in a timely fashion when I email customer service with inquiries!