Underground England Anmeldelser 

I just had another great experience ordering a pair of creepers. I contacted customer service regarding creepers in specific colors months ago. They didn’t have then but they promised to write me as soon as they were back in stock. I had almost forgotten about it when they contacted me. Everything went smoothly and I had them few days later. Great service!

If you are hesitant ordering from them because of the bad reviews, just write them and ask if the specific product is in stock. They typically answer right away and you can trust the answer.

Great service, quick delivery and no surprises. Great experience!

I don’t wanna take off my new steel cap !!They really know how to make great shoes!

My third pair of custom Wulfs! Proper delighted when they arrived, amazing to wear and everyone loves them nearly as much as I do. Quality is spot on and customer service throughout was excellent, thank you.

In the last year I have ordered and received 3 pair of custom creepers. The quality, style, and fit of Underground creepers is peerless. I recommend them without hesitation.

I have never before received such terrible communication from a company, it's like it's a scammy illegitimate company. I placed an order in June and as the order was for my wedding I was sure to ask when I would receive my order before placing it, and was told by mid-July, mid-July came and went and no update, I was then told I would receive my order by Aug 4, but again no update and no order, and then I was told that at the latest my order would arrive in the week commencing Aug 21st, but that was a week ago and I still have not received any notification of dispatch or anything. Each time I call the customer service line I'm told it will be marked as urgent but rarely hear back, and online queries aren't any better. You have to chase and chase and then they say they'll provide an update but they don't. The one slight redemption is that I was offered complimentary shoes as I still hadn't received any update on my order - but they were not the item I had ordered or originally wanted to spend money on and I was told I would still receive the item I actually wanted, but I still haven't and requested a refund as I just have no faith in this company, they don't reply and my wedding has been and gone, and the lack of communication has meant I've had to complain to the trading standards through citizens advice and ombudsman as Underground England don't even have a complaints procedure and are just not replying to my queries or request for refund. Honestly buy from anywhere but here. Don't get me wrong, I appreciate my order was custom-made but I've had to hound for any semblance of communication and often haven't received even the bare minimum.

TMI: So the experience was indeed frustrating and misleading, waited 9 months, missed a lot outings where I planned to wear them, and had to check in for ‘updates’ where I’m sure even they had no idea what was really happening at the factories, BUT when my custom pair finally arrived they were so good I felt like ordering another pair in a different colour straightaway, and all my plans about writing a spicy email of complaint just fell away like sand through my fingers; I had peace in my heart! No hard feelings. Reminds me of this guy I know 😉😏, he can be quite dismissive and out-of-order actually (Underground were always nice), but then he’ll come over one night, literal months after being off the radar, talking and joking like everything is fine, and I’m trying not to laugh or be soft but he knows the charm etc will work, and then I forget how mad I was at him. Underground was the gentle but identical sibling of that guy, still late, but then came through with a glorious pair of shoes, and all was forgiven. And I was never a shoes person but now I have to extend the alter-ego/smart dress/‘shoes’ portion of my wardrobe and make more trousers because these creepers are so *chef’s kiss*. The quality and the fit are great, true to size, I’m an 8 in trainers so thought it might be a risk getting an 8 in my first shoe and anxious that after a long wait I’d find out they fit small, but instead they do feel reeally good; I actually had to LIE about my ‘feet hurting in my new shoes’ to get away from the function I first wore them to. Totally recommend. Again these were my first ever creepers and a custom order so I was extra upset while waiting but if you already wear nice shoes I reckon the wait time (normally less) won’t be an issue because you have options. But defo worth the wait if you have to anyway. ❤️‍🔥

Great quality, fast shipping

Amazing boots and great customer service! Very quick and nice support regarding size and delivery status!
Fully recommend!

Yes, it took longer than I expected for my order to arrive but I promise you,it was well worth the wait. You can really tell the amount of care and attention that was put into my gorgeous custom made creepers and I’m absolutely over the moon with them. Not a single fault or anything out of place and their customer service was absolutely amazing as well so really cannot think of a single bad thing to say!

Perfect customer service, ordered a pair of triple sole creepers and after realized they were back ordered but was able to get in contact and get a different material type shipped out and delivered within the week!

10/10 best experience. They kept me updated and informed with every part of my custom order. Even before placing the order they made sure I knew there would be a delay. They let me know as soon as the order was started and as soon as it was completed. The shoes far exceeded my expectations and are absolutely amazing. Well worth the wait and beyond comfortable.

It's not how you fall. it's how you get up. Did my order take an obscenely long time to fufill, yes. However, at every step, the team was communicative, forthcoming, transparent, and authentic. More importantly, my custom shoes (and my wifes) are all here now, and we have never gone out and have not gotten multiple compliments. The fit and finish are well beyond the price charged. So, factor the delay as a cost for quality and craftmanship. And if you are still salty, then order more pairs (more regularly) so that every few months you randomly get a pair of swish creeps that you forgot you ordered. As they say, good things come to those that wait, and I have no qualms waiting for kicks from Underground England.

Great shoes, my hairdresser who is on his feet all day wears nothing else (on his feet!)

Great experience with Underground England !
Great shoes, great quality & great team if you have questions or need help!
I recommend at 100%
This IS England

Brilliant communication
Wonderful quality shoes!

We’ve from united state, but today we are so lucky with your company service advisor in the ( Bond St station )His name is Chris he is professional customer service we never forget his smiling face and really detail the direction to help us to take the train and the bus too , we are hundred percent never forget him today .

I have recently placed a few custom orders and am very satisfied with both, they are very busy but Rinna answered all my emails on the status of my custom orders, I’ve placed 4 total and already got 2 and should be getting the other 2 soon, customer service was amazing and emails were answered almost immediately- thank you again
Dan

How should I put it~ As a buyer from mainland China, it is already very difficult to log in to their website, and the shopping process and waiting time for logistics are very painful, but fortunately, everything is worth it after receiving the shoes. But I also suggested that they improve product quality and service quality, and I might become a loyal customer.

The Creepers.....The Creepers are awesome! Wonderfully put together and super smart to wear, they made it all the way to West Australia safe and sound! Customer service was great and will defs be ordering again in the future! Live Long and Prosper Underground England the world needs your rock'n style!