Very good customer service. Special thanks to Steffi for the very good customer experience. I will definatly come back if i need some picture frames
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
If you are living in UK, do you purchase directly from their website. Had a terrible experience with them and it took a month for them to finally ship all the items in 3 batches. Such a waste of time,... Se mere
I would advise everyone to avoid shopping from this place. Horrible customer service. No one pick up the phone. Only email support was available. Customer service team was rude and kept lying, not doi... Se mere
I was informed that Umbra would replace my broken automatic soap dispenser on 11/16/23. I never heard from them again. I decided to email them again. Now they are trying to replace with a manual pump... Se mere
Virksomhedsoplysninger
- Dekorerings- og boligindretningsbutik
- Gardinbutik
- Møbeltilbehør
- Butik med udstyr til hjemmet
- Spejlbutik
- Rammebutik
Skrevet af virksomheden
Umbra is a global home decor and housewares company that offers original design for modern and casual living. Based in Toronto, Canada, Umbra (Latin for “shade”), has become a global leader in product design and currently distributes in over 120 countries across the world with offices in Europe, Canada, the United States, Brazil, and China. Umbra was born out of passion for original design and the desire to create products for every home. At Umbra, our team of international designers brings thought and creativity into everyday items. Driven by innovation, we pull inspiration from the global marketplace, in order to push boundaries in our approach to original design.
Kontaktoplysninger
40 Emblem Court, M1S 1B1, Scarborough, Canada
- 1-800-387-5122
- info@umbra.com
- www.umbra.com
2,7
Under middel
801 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Flawless Love
Flawless, simple, modern, and quick on the shipping. What's not to love?
31. januar 2022
I entered a discount code for $10…
I entered a discount code for $10 discount and it did not come off the total.
30. januar 2022
Saw this in my doctor's office
Saw this in my doctor's office. Clever! Had to have it and bought one for my friend who is low on closet storage.
29. januar 2022
Curtain rods are the best!!
Curtain rods are the best!!! They are perfect for all curtains. Love the design.
26. januar 2022
5 Star Customer Service!
Umbra was kind enough to waive my shipping fee as I am a first time customer! I’m thankful that could do this as these days it’s all about customer service! I’ll be sure to recommend them to friends & family!
25. januar 2022
Nice catalog
Nice catalog. Easy to use. Well laid out. Easy check out process. Love their products. Good quality and interesting designs.
19. januar 2022
I was looking for a certain frame and I…
I was looking for a certain frame and I found it easily on the website. Ordering was easy. We’ll see how the rest goes!
18. januar 2022
Outstanding customer service
Outstanding customer service, great products with high quality. Plus very fast shipping.
Thank you!
14. januar 2022
Uopfordret anmeldelse
Sent me the wrong product
Sent me the wrong product. Emailed them immediately after opening the box and am still waiting for a response a week later.
Update: I received contact from Umbra not 24 hours after posting this review. They promptly sent me the correct items and allowed me to keep what they had incorrectly sent me. Many thanks to Umbra!
10. januar 2022
Besvarelse fra Umbra
Hello Jay, thank you for your feedback. We do apologize for the inconvenience. We will escalate this for you. Our customer service team will reach out to you through email. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
Nice website and cool products.
10. januar 2022
Simple to select item and place the…
Simple to select item and place the order. Can’t wait to receive it!
7. januar 2022
Site did not acknowledge the discount…
Site did not acknowledge the discount code I was given....will not order again.
7. januar 2022
Easy to find what I was looking for!
Easy to find what I was looking for. Product in stock and ready to ship.
Fast and simple order process and check out!
6. januar 2022
So I placed this order on the 31st of…
So I placed this order on the 31st of Dec. Still no shipment info or stating it even shipped?
6. januar 2022
Besvarelse fra Umbra
Hello Charles, thank you for your feedback. We do apologize for the inconvenience. We will escalate this for you. Our customer service team will reach out to you through email. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
Misleading
Dont rope me in by making it seem like I’d get 10 percent off by providing my email address and then demand my cel phone number to actually get it!
5. januar 2022
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.