Very good customer service. Special thanks to Steffi for the very good customer experience. I will definatly come back if i need some picture frames
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
If you are living in UK, do you purchase directly from their website. Had a terrible experience with them and it took a month for them to finally ship all the items in 3 batches. Such a waste of time,... Se mere
I would advise everyone to avoid shopping from this place. Horrible customer service. No one pick up the phone. Only email support was available. Customer service team was rude and kept lying, not doi... Se mere
I was informed that Umbra would replace my broken automatic soap dispenser on 11/16/23. I never heard from them again. I decided to email them again. Now they are trying to replace with a manual pump... Se mere
Virksomhedsoplysninger
- Dekorerings- og boligindretningsbutik
- Gardinbutik
- Møbeltilbehør
- Butik med udstyr til hjemmet
- Spejlbutik
- Rammebutik
Skrevet af virksomheden
Umbra is a global home decor and housewares company that offers original design for modern and casual living. Based in Toronto, Canada, Umbra (Latin for “shade”), has become a global leader in product design and currently distributes in over 120 countries across the world with offices in Europe, Canada, the United States, Brazil, and China. Umbra was born out of passion for original design and the desire to create products for every home. At Umbra, our team of international designers brings thought and creativity into everyday items. Driven by innovation, we pull inspiration from the global marketplace, in order to push boundaries in our approach to original design.
Kontaktoplysninger
40 Emblem Court, M1S 1B1, Scarborough, Canada
- 1-800-387-5122
- info@umbra.com
- www.umbra.com
2,7
Under middel
801 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Slow order processing
Slow order processing. I was told my order would be processed and prepared in 24 hours. It was more like 48+ hours. Even slower shipping. Shipping was delayed two separate times adding 5+ days to the turn around time. And your stuff is over priced. Doubt I'll order from here again. Definitely not recommending.
7. juni 2022
Besvarelse fra Umbra
Hello Derek, thank you for your feedback. We are sorry to hear about your experience. Most orders ship within 1-2 business days, so your item should arrive in 7 to 11 business days. From looking at your order history, we see that it took 7 business days for your order to arrive. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
After 2 months my order is still…
After 2 months my order is still incomplete. I decided to order direct from Umbra's website and ordered 4 items. I never received the order. I emailed Umbra with full details and no response other than the auto reply of we will get back to you. I then called. The person I spoke to was very nice and said it was not shipped and offered to refund or resend. I choose resend. I received the resend but minus one item. Again I emailed and again no response to email other than auto reply. Again I called and was told the missing item would be resent and waiting to see but giving up on Umbra as no order is worth this amount of time and effort.
The Umbra products are good but do not order from Umbra directly if you want to actually receive them.
6. juni 2022
Besvarelse fra Umbra
Hello Karen, We are sorry to hear about your experience. We will share your feedback with our customer operations team so we can make future improvements to our process.
Sincerely,
Umbra
I am a return customer
I am a return customer. Umbra makes shopping and returns easy! Thank you for well designed, quality products!
3. juni 2022
Excellent quick and easy
1. juni 2022
Sent me a 10% coupon to check out but…
Sent me a 10% coupon to check out but when I had it in my basket but didn't check out immediately. However, the 10% coupon link did not have a valid code. Deceiving
1. juni 2022
Easy to navigate website
1. juni 2022
Placed an order last night
Placed an order last night. Ordered one product in two colors. Would have ordered the 3rd color, but you are out. Order placed ~9:45 PM. The color that was out then is back in stock today (the next day) at 9:15 AM. Called to see about combining orders to not create more packages, etc. and save $8 of shipping on a $17 item. In total I would be spending almost as much on shipping as for the items! Was informed that this was not possible.
31. maj 2022
Besvarelse fra Umbra
Hello Nunya, thank you for your feedback. We can appreciate your frustration. Unfortunately, we are unable to alter an order once it has been submitted.
Sincerely,
Umbra
I like how I could log in to my account…
I like how I could log in to my account right from the checkout process. I’m already on the email list, though. It already had payment options for a faster checkout process, and even suggested an edit for my address to make it easier for postal staff to locate with the zip+4.
31. maj 2022
Very happy
I found the Umbra Loft rods at Target but couldn’t get a large enough size so I checked out the website. Very happy with what I found and that you were having a Memorial Day sale with the rods and curtains on sale.
VERY impressed by the email I received explaing how to install the rods with instructions and video. Much appreciated!
31. maj 2022
I love these rods and the price break…
I love these rods and the price break is awesome. Saved some money and finished off the last two rooms I needed them for. Thank you!
31. maj 2022
I've been trying to place an order…
I've been trying to place an order since Victoria Day where it wouldn't process my order as it was not letting me use my state and/or province . . . .
So, now I'm trying to place a similar order again and still having issues doing it via my phone as opposed to my PC. It was still having the same issue with my state and province . . . finally I just used my PC and now the other items (3) I was interested in Fotofalls display picture frame was nowhere to be found on your website, but it was still in my cart on my phone . . .
So, absolutely not was this a pleasant experience in the last week.
31. maj 2022
Four stars only because there's no way…
Four stars only because there's no way to add a gift message. Otherwise excellent experience!
1. maj 2022
Ordered 4 sets of rods on 3/7/22…
Ordered 4 sets of rods on 3/7/22 received 2 sets on 3/10 and still have not received the other 2 sets over a month and a half later(4/29). No follow up calls or emails explaining delay/no deliver or refund.
29. april 2022
I never even received the item
15. april 2022
Besvarelse fra Umbra
Hello Inia, thank you for your feedback. We do apologize for the inconvenience. We will escalate this for you. Our customer service team will reach out to you through email. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
An excellent to place an order
11. april 2022
No delivery of item and no follow up!
I ordered a new item and very excited to receive it. I received notification that it had been shipped. Yet 3 weeks later, I had not yet received. I contacted Fedex who stated they had not received item from Umbra.
I called Umbra and they said they would reship the item immediately, and email me a new confirmation. That was a week ago, and I have not received any update or confirmation. VERY DISAPPOINTING!!! I hope I will get some positive notification this week!
10. april 2022
Besvarelse fra Umbra
Hello Theresa, thank you for your feedback. We do apologize for the inconvenience. We will escalate this for you. Our customer service team will reach out to you through email. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
This looks like a terrific product but…
This looks like a terrific product but shipping seems to be taking forever, much longer than other companies Ive dealt with. Hopefully it will be worth the wait! I like the size and features like the mirror and small shelf,
3. april 2022
All I did was order but it was clearly…
All I did was order but it was clearly explained and quick
1. april 2022
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.