I am specifically reviewing customer…
I am specifically reviewing customer service at the Burnaby BC location. I bought over 14k of machines there and it took over 4 months to receive my order. The wait times were out of their control as Laguna was the main culprit but the level of communication for a customer dropping that kind of money was abysmal. I eventually had to bypass my original sales rep and go to someone else simply to receive any kind of status update. Many times I was promised an email response and literally nothing, dates came and went without a peep.
I later needed a wheel base for my SawStop and for my Laguna bandsaw and it has now been 2 months, same deal. Promises of updates regarding tracking or some sense of the status came and went. Finally this morning got at least an honest and realistic answer to when I’ll have the wheels for my bandsaw.






