UK Leak Detection Anmeldelser 

I am extremely disappointed with the service and aftercare provided by UK Leak Detection.

I initially instructed this company to investigate an ongoing heating system pressure loss. Following their inspection on 1 June, they concluded that the issue was caused by a faulty boiler heat exchanger and recommended replacing either the heat exchanger or the boiler.

Based on their professional findings, I went ahead and paid to have the entire boiler replaced, including a brand-new heat exchanger. The washing machine connection leak they identified was also repaired.

Despite spending a significant amount of money following their recommendations, the original pressure loss issue remains unresolved.

When I contacted UK Leak Detection to explain that the boiler had only been replaced two weeks earlier and the same problem was continuing, I expected some level of customer care and willingness to investigate further.

Instead, they defended their original findings, insisted their inspection had been entirely successful and refused to offer a follow-up inspection without charging me again.

What I find particularly frustrating is that I paid a specialist company to identify the cause of a problem, acted on their recommendations at considerable expense, and am now left with exactly the same issue.

I appreciate that investigations cannot always guarantee a permanent solution, but I would expect a reputable specialist company to show some accountability and offer reasonable aftercare when the recommended repairs have not resolved the original complaint.

Their response felt more focused on justifying their original report and requesting further payment than helping a customer resolve an ongoing problem.

Based on my personal experience, I would not recommend UK Leak Detection. If you are considering using their services, I strongly suggest understanding the limitations of their findings and what follow-up support is included before spending substantial amounts of money on recommended repairs.

Very disappointing customer service and poor aftercare.

After a year of Thames Water insisting I had a leak, I was determined to get to the bottom of the matter by calling in professionals. UK Leak Detection had been recommended by a neighbour and I am very glad I booked them. Their engineer Alan arrived on time and swiftly got to work tracking down the source of the leak. He explained everything he was doing and after pinpointing the problem, he compiled a very detailed report which I can take back to the water company. The entire process from booking an appointment to receiving my report was smooth and straightforward - I would recommend them to anyone facing a mystery leak in their property.

I had an outstanding experience with UK Leak Detection and want to give special thanks to Alan, who carried out the investigation. After nearly two years of unexplained problems, stress, and worry, Alan managed to find a leak outside my property using specialist gas-tracing equipment. Watching him work was genuinely fascinating, he explained every step, let me walk around with him, and showed me exactly how the tools detected the leak beneath the pavement. I was honestly amazed by the technology and his skill in using it.
This issue has caused me untold stress and had a real impact on my health, but Alan resolved it in a single visit.
The sense of relief was enormous. It was the first time in a long while that I felt the problem was finally in safe hands.
It was a pleasure to pay the bill, and I even went straight to the pub afterwards for a celebratory beer. That's how much of a weight he lifted off my shoulders.
Thank you, Alan - truly exceptional service.

I've used UK Leak Detection twice now - was happy with the first time, so when I had another issue later then I went straight back to them, no need to shop around. End-to-end good service - from phone calls being immediately answered by a real person, through to good, very courteous and trustworthy operatives who get the job done. Luke attended both times, and he is great!

Extremely diligent and conscientious approach to the task

The UK Leak Detection team provided us with an exceptional service during a very stressful time - having no kitchen when expecting a baby in a month’s time is not the place to be!

Their on-site team (particularly Luke who was fantastic) were knowledgeable, helpful, diligent, friendly and most other positive words you can think of.

They were ably supported by the helpful remote team who made this stressful period as painless as it could be.

Thank you UK Leak Detection - hopefully we won’t require your services again in future but if we do we know who to call!

Ash, London

Dan did a truly brilliant job. Everything was explained clearly about the processes involving leak detection. This was methodically followed through. Dan was friendly respectful, attentive and explained things well he was very professional. I couldn't recommend more highly.

Having a leak in your house is obviously very stressful. I found the whole process from contacting the company, booking a time, being explained what the survey entails, and to the consequent visit of the engineer, very assuring. The engineer, Luke, was very professional and friendly. He was very happy to explain how the leak detection worked, which was very reassuring. I highly recommend the company.

Had Uk Leak Detection out to look for a leak that we had had for 6 months … no one seemed to be able to locate it … the guy that came out was courteous and respected our property .. after about 4 hrs of searching he found the leak and advised us on how to proceed …. Would highly recommend using them

What a great experience I have had today, very helpful I am very happy with the level of communication I have received would definitely use the company again in the future highly recommend

Great experience, Dan was very knowledgeable and friendly, stress free experience! Thank you

I had a survey from the team at Leak Detection. They were professional, thorough and more than happy to explain their report and options for resolving our ongoing damp problems. I can't fault their knowledge and helpful attitude.

Very happy with the finding and fixing of my leak that showed no damage or signs.
My water bill kept rising and my plumber was calling me a crazy old lady (in a friendly way).
Great service, would highly recommend

Absolute waste of money. 4h and £500 later no result. The engineer was polite but we needed result and not baby sitting. And yes, of course, it is all my fault not allowing your engineer to clock another £500 on useless reports.

The only one star review was from my neighbour. It is not true. UK Leak detection are professional, polite and specialists. She should understand this could also be affecting her flat. She has been nothing but trouble please do not listen or read her review with anything more than a dramatic pinch of salt

The engineer was fabulous - explained everything

Really efficient, on time, skilled, polite. And Luke found and fixed our leak!!

Service was very good, The leak detector was very thorough. He did not rush his job but took his type to try to locate any leaks.

I am happy with the service.

Very impressed with Dan .Very professional and knows the job well .He found the leak - which was very comforting . Keep up the good work .The country needs people like Dan as most of the others in this field are "cowboys "

Coming out to am emergency burst pipe on Christmas Eve was of course very very expensive but he came, fixed it and gave me good solid advice on dealing with the insurance going forward and urging me to get an electrician to check the safety of electrics going forward. Highly professional and very personable. I will save this number for any future plumbing emergency situations