Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
TULU is a tech-enabled amenity designed to elevate the resident experience. Our self-service smart units offer on-demand access to premium rentals—like Dysons, e-scooters, and gaming consoles—alongside convenience shopping and printing. With no build-out required and full operational management included, TULU helps properties increase engagement, improve retention, and drive NOI.
USA
2,9
5 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
They are charges Just to charge ! I spent one-hour in the chat trying to understand and the only answer was,"there's a charge", but they doesn't know how to explain the "system rules" and where we can check before the service.
Great company and good customer service.
Wanted a $1 bag chips from their machine. They force you to download their app, which I am ok with; but then you're forced to subscribe to their service, which I don't get. I'm already paying for whatever I'm buying (or renting) from their machine. Why do I also have to pay extra? To make matters worse, they default to an annual subscription for $60/year. Somehow for $1 bag of chips, I had to pay $61! I don't even live in the building and will never use the machine again; but that didn't seem to matter to their customer service team (they asked me for 'proof' that I didn't live there - crazy). Finally got $50 refunded after way too much back and forth, and with a note extolling me not to ask for this again. Say what?!
Garbage.
The app shows available TULU credit in the wallet and clearly displays it above the payment method, strongly implying that it will be used for the purchase. Despite this, the credit was ignored and the amount was charged directly to my bank account. Only after the transaction did the credit magically become zero.
Whether the credit was technically expired is beside the point: **showing expired credit as available is misleading and unacceptable**. This is a clear lack of transparency and results in a very poor user experience.
Customer support failed to properly read or address the issue and provided generic, dismissive responses.
I will never use this service again and strongly advise others to stay away.
In late 2024, my apartment building replaced their free printer/scanner with a Tulu printer which requires residents to both buy an annual or monthly subscription and pay for every page printed.
FedEx's printers weren't working, so I bought a Tulu membership to use their printer, despite being annoyed that the printer was no longer free.
The Tulu printer would not turn on. I contacted support who responded promptly and kindly. They had me troubleshoot the printer on my own (e.g. did you try turning it on and off?). After a bit, I had enough and asked for a refund since I needed a reliable printer and obviously this wasn't it. They refunded me for the print job, but would not refund the subscription.
I had just bought the subscription a few minutes earlier for the sole purpose of using the printer that day. The fact that the support rep and even their manager would not refund me for a subscription that I couldn't use due to their own error is a poor business practice. I contested the fee through my credit card company and received the money back through their process.
From this experience, I've acquired a deep distain for Tulu. I do not like that Tulu requires you to pay for a subscription and each print job to use their completely average, unreliable printer. I do not like that their support team cannot refund someone who was not able to use their service as advertised. I would be happy to see Tulu removed from my building.
Besvarelse fra tulu.io
Hi Michele,
Thanks for sharing your experience. We're sorry the printer didn't work when you needed it most - that's really frustrating.
When you reached out, we refunded your printing charges right away and escalated the technical issue. We also added a $10 credit to your TULU wallet as a gesture of goodwill.
Your subscription was purchased just before the issue occurred. As outlined during sign-up, TULU subscriptions are non-refundable once activated - this helps us keep our membership model sustainable for everyone.
We know this doesn't change your experience, but we're constantly working to improve our service reliability. Your feedback helps us do better.
Want to give us another try? We'd love to offer you a 3-month free membership and reinstate your $10 credit. Just reach out at support@tulu.io or through in-app chat.
Thanks for using TULU!
The TULU Team
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
