I can only give a review in the buying customer service as we haven’t had our cabin delivered yet. But Melanie that we dealt with was very helpful. Explained everything we needed to know. Went thro... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
After my 10 year old Daisy Log Cabin Euro sash lock broke I was worried about security. I checked with the local "sheds" but was unable to find an exact replacement. I contacted Tuin direct by email a... Se mere
Virksomheden har svaret
Not my first Tuin review. We bought our first cabin some 3 years ago – 9m x 5m, and it is situated in a meadow, completely exposed to very high wind and driving rain, and I let it a full 18 months BEF... Se mere
Virksomheden har svaret
Very pleased with the ordering and delivery. We’ve never built a shed before, which maybe why, As like some other other people, we did find the instructions with the kit a bit confusing. However, aft... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Tuin
Skrevet af virksomheden
Trust is not given it is built, and the Tuin team has over 50 years of experience building, designing and selling log cabins & summerhouses. We also sell sheds, saunas, hot tubs, gazebos, fence panels & timber. Tuin is your place for space.
- We are rated excellent on Trustpilot.
- Have a 10 year guarantee on all our garden buildings.
- Give you expert & impartial advice as our sales team do not work on commission.
Whether you know exactly what you want, or would like to chat through an idea, please call us or email or go to the website and use WhatsApp or live chat. Our team are in the offices from 9am to 5pm Monday to Friday and you can even visit the show site if you are in the area.
10 Year Guarantee
Log cabins, summerhouses and sheds
We believe it is important to protect your investment. Whether you buy a log cabin, summerhouse or shed from us, Tuin offers a 10 year guarantee that covers timber rot, fungal decay and insect infestation.
Kontaktoplysninger
Brooke Industrial Park, NR15 1HJ, Norwich, Storbritannien
- 01508 558308
- info@tuin.co.uk
- www.tuin.co.uk
4,6
Fremragende
2 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good customer service from Melanie
I can only give a review in the buying customer service as we haven’t had our cabin delivered yet. But Melanie that we dealt with was very helpful. Explained everything we needed to know. Went through all the options. Once we have the cabin I will write a further review
15. april 2026
Besvarelse fra Tuin
Many thanks for taking the time to leave a review and for your 5 star rating. We're delighted to hear about your experience with Melanie and will pass the thanks on. Do let us know how you get on with your cabin when it is delivered, and if you need any further assistance, do get in touch. Kind regards, Charlie.
Besvarelse fra Tuin
Many thanks for leaving a review and for your 5 star rating. We're glad we could be of help. Let us know if you need anything else from us at Tuin. Kind regards, Charlie.
great gazebo at a really good price
great gazebo at a really good price. helpful staff. top company!
15. september 2025
Besvarelse fra Tuin
Thank you for your kind review and for the 5 stars! Great to know that your gazebo, our team and our company have all met with standards we strive for! If you need anything further of course you know where to come! Kind regards, Charlie.
Bought some stain for the log cabin i…
Bought some stain for the log cabin i built a few years ago. Its the best stuff.
9. april 2026
Besvarelse fra Tuin
Thank you for taking the time to leave a 4 star review, we are pleased to read that you are happy with the stain purchased. If you need anything further please do let us know. Kind regards, Charlie
Besvarelse fra Tuin
Many thanks for leaving a review and for your 5 star rating, we really appreciate it! Let us know if you need anything else. Kind regards, Charlie.
This is third of these gates ordered…
This is third of these gates I have ordered and as usual it is great quality & rapid delivery. Top service
Thanks
25. marts 2026
Besvarelse fra Tuin
Thank you for your kind review and for leaving a generous 5 star rating. We're very happy to hear that you've come back to purchase more gates. If you need any more, you know where to find us. Kind regards, Charlie.
Delivery good, but spec has changed
Delivery was good, but the new door lock was a different size to the existing one…so took a lot of chopping away at the door to make it fit.
23. marts 2026
Besvarelse fra Tuin
Thank you for taking the time to leave a review and for your feedback. We apologise that the new door lock was not an exact fit. Some parts are subject to change due to supplier changes and the website may not have been updated promptly to reflect these changes. We are currently looking into it. If you need any further assistance, please do get in touch. Kind regards, Charlie
We brought from Tuin before
We brought from Tuin before, so after reading other reviews we decided to stick with a company we trusted, who deliver a great product and service.
19. marts 2026
Besvarelse fra Tuin
Thank you very much for your kind words and for leaving a 5 star rating. We're delighted to hear that you decided to stick with us. If you need anything else from us, feel free to get in touch. Kind regards, Charlie.
Besvarelse fra Tuin
Thank you very much for taking the time to leave us a 5 star review, we really appreciate it. If you need anything further from us, please do let us know. Kind regards, Charlie.
At the moment five star but have not…
At the moment five star but have not yet taken delivery.
13. marts 2026
Besvarelse fra Tuin
Thank you for taking the time to write a review and for leaving a generous 5 star rating. Let us know how delivery of your two cabins goes. If you need any further assistance, do get in touch. Kind regards, Charlie.
The shed looks good but there were a…
The shed looks good but there were a few niggles with it. There are a few gaps in the apex of the roof which are nothing to do with how it was constructed. Not enough roof felt covers the roof so had to buy more just for a small section. I'm hoping there's enough shingles to do the job? No instructions sent for the install and nothing that we could find online. You will need to buy some different fixings/ nails for the windows/ door trims or else you will smash the glass or fire them straight through the walls into the shed. Not sure why we need so many incorrect nails as well? The price was good but I guess you get what you pay for!
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Tuin
Good morning. Thank you for your review. We would really like the opportunity to look into this for you as this is not what we would expect and certainly when ordering a garden building from us, all fixings, fittings and instructions are included as standard so to read this has not been the case we would very much like to look into for you. Unfortunately we have not been able to identify the order from the information provided here but please do send more information to our Sales & Customer Care Manager, Melanie, via info@tuin.co.uk and she would be more than happy to address this for you. Again, thank you for taking the time to leave this feedback. We can't improve services where needed without honest reviews. Kind regards, Charlie.
Excellent service.
Excellent service.
Was informed about my order quite a few times saying they received order everything in stock . Or packaged and sent to distribution centre for delivery . Told by delivery company they received package everything delivered on time
11. marts 2026
Besvarelse fra Tuin
Thank you very much for taking the time to leave us a 5 star review, we really appreciate it. I'm really pleased see that your order was able to be fulfilled and delivered as you had expected. If you need anything in the future please do let us know. Kind regards, Charlie.
Not my first Tuin review
Not my first Tuin review. We bought our first cabin some 3 years ago – 9m x 5m, and it is situated in a meadow, completely exposed to very high wind and driving rain, and I let it a full 18 months BEFORE I protected the wood. The build quality is absolutely brilliant, and the price is incredible in comparison to the alternatives. 40mm thick planks. Will last forever. I challenge anyone to get a “shed” that size for the same price – and good luck in winter….. We just ordered another cabin, slightly smaller, and had an issue with some details, which were rectified in one email and one phone call, one with Mel and one with Trina. Like all the communications I have had with Tuin – Mel and Trina were just absolute Angels, and just lovely to deal with. I cannot praise this company enough.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Tuin
Thank you so much for taking the time to leave a 5 star review. It's always great to have a returning customer as well. So pleased that you have chosen Tuin to purchase a further cabin. I will be sure to pass your comments on to both Trina and Mel, thank you. If you need anything further please do let us know. Kind regards, Charlie.
Very helpful
Very helpful . Spoke to a few of the Team on ordering my Log Cabin & were good to talk to & told me all I needed to know . Recommended
2. marts 2026
Besvarelse fra Tuin
Thank you very much for leaving a review and for the generous 5 star rating. We truly appreciate it. We are glad to hear that you had a good time ordering your Log Cabin with us. If you need anything else, feel free to get in touch. Kind regards, Charlie.
Besvarelse fra Tuin
Many thanks for your kind review, I will be sure to pass this onto Mel! Great to know that she was able to work with you to enable you to purchase your cabin. If you need anything at all in the future please do get in touch. Kind regards, Charlie.
Non delivery
I’ve changed my rating to 4* from 1* because the delivery (by Parcelforce) has finally arrived. It was advertised for Friday and didn’t materialise - we were apparently out (not true) despite hanging around all day waiting.
My previous experience of Tuin has been entirely positive - last time we were taking delivery of an entire log cabin so weren’t reliant on a parcel courier!
The log cabin was great too - this time a tin of timber treatment to refresh the treatment applied a few years ago.
5. marts 2026
Besvarelse fra Tuin
Thank you for your kind update, I'm very glad to read that your delivery has now been received. It is great to know that your previous experience was positive and that you are enjoying your cabin.
Good morning. I'm sorry to read that your delivery was not received as expected. Parcelforce/Royal Mail of course operate under their own delivery structure and therefore once it leaves us we have no further control. We do book a next day day delivery with them but even with that, we are unable to guarantee. We of course aim to get all deliveries to our customers as quickly as we can. We will of course feed your comments back as this is always valuable. Kind regards, Charlie.
Besvarelse fra Tuin
Thank you very much for your feedback and 5 star review. We very much appreciate it. Kind regards, Charlie
Broken Daisy Log Cabin door Euro sash lock
After my 10 year old Daisy Log Cabin Euro sash lock broke I was worried about security. I checked with the local "sheds" but was unable to find an exact replacement. I contacted Tuin direct by email and although their order system seemed a bit complex I was able to obtain a replacement within a week at a reasonable price. Thank you guys.
19. februar 2026
Besvarelse fra Tuin
Thank you for taking the time to leave this feedback. We're really pleaed we were able to assist you with your replacement lock. Kind regards, Charlie
Karen and Mel were understanding and…
Karen and Mel were understanding and supportive.
10. februar 2026
Besvarelse fra Tuin
Many thanks for your feedback and for your generous 5 star rating. We are glad to hear that our friendly sales & customer care team helped you so much throughout. If you need anything further, feel free to get in touch. Kind regards, Charlie.
Besvarelse fra Tuin
Many thanks for your kind feedback and for leaving a generous 5 star rating. We really appreciate it. Kind regards, Charlie
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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