Whenever I have had any questions, their help and customer service is rapid and always excellent. I have been with this company a few years, and would highly recommend them for any of your telephony... Se mere
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Se, hvad kunderne siger
As estiMedes Ltd We are using their service for a long time (almost 10 years) and it's just getting worse... TTNC has a really poor quality customer service. You cannot reach them over the phone, chat... Se mere
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I've had great problems accessing my account as I was not receiving the 2fa code. I raised a ticket and was called back , issue was resolved in minutes and I can now log in and pay my invoice. Thanks... Se mere
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I kept trying to pay my invoice today but got a error message.Raised a ticket on live chat and was called back within 30 minutes. My invoice has now been paid, Thanks for the assistance , Bev
Virksomheden har svaret
Virksomhedsoplysninger
Om TTNC - The Telephone Number Company
Skrevet af virksomheden
TTNC have been supplying virtual phone numbers to businesses for the best part of 17 years now.
With customers ranging from sole traders, small and medium sized businesses to large international businesses we have the expertise to meet your needs.
Here are just a few reasons why 29,000 businesses use a telephone number service with TTNC:
- Our broad range of numbers (both UK and international)
- Advanced call management services
- A flexible approach to finding a solution that suits you
- Solutions to integrate our system with yours using our own API
Virtual Phone Numbers from TTNC
Skrevet af virksomheden
- Quick start
- You can set up a number in minutes. No waiting around for someone else to activate it, you're in control.
- Flexible call forwarding
- Forward calls to your mobile or landline. Add advanced features to improve your image or customer experience.
- Complete control - myTTNC
- Change where you forward your calls as often as you need to through our online control panel, myTTNC - for FREE.
- Track your calls
- If you're after real time statistics or you want to integrate your call data with Google Analytics, this comes with every number - for FREE.
- No contracts
- Buy a number from TTNC and it's yours for as long as you need it, without any fixed term contracts.
- 24/7 Support
- Our systems experts are on hand 24/7 on the rare occasion when something technical goes wrong. They'll know something's wrong before anyone else anyway (it's like a 6th sense - and because of all the alerts we have set up).
30 Day Money Back Guarantee
If for some reason you find our service isn't for you, you can walk away in the first 30 days and get the cost of any numbers and remaining call credit back.
Kontaktoplysninger
Mereside, Alderley Park, Congleton Road, Macclesfield,, SK10 4TG, Alderley Edge, Storbritannien
- 020 3151 1000
- sales@ttnc.co.uk
- www.ttnc.co.uk
4,1
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I've been a TTNC customer for over five…
I've been a TTNC customer for over five years, and until recently the service was good. Unfortunately, the level of customer support has declined significantly.
You can no longer speak to a real person and are forced to raise support tickets, which simply isn't acceptable when your phone system is a critical part of your business. We raised a ticket over three weeks ago regarding call transferring and still haven't received a response.
To make matters worse, our phones have gone down twice in the last week. During these outages, we couldn't hear callers or be heard ourselves, bringing our business communications to a standstill. The service status page showed no issues, and despite raising two more support tickets, we've had no response or assistance.
For any business, reliable phone service and responsive support are essential. Even if the issue is simple to fix, it's impossible to know because there's no one available to speak to.
This level of service is completely unacceptable. Sadly, after five years as a customer, we'll be moving our account elsewhere.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra TTNC - The Telephone Number Company
Good afternoon
Thank you for your feedback and for being a valued customer over the past five years. We're very sorry to hear about your recent experience and understand your frustration. Caroline will be dealing with your complaint directly and will review the issues you've raised regarding support response times and service reliability. We appreciate you bringing this to our attention and are committed to investigating your concerns thoroughly.
Thank you.
Ryan
We've spent nearly £50,000 withTTNC…
We've spent nearly £50,000 withTTNC over the past 8 years. We went with them because they offered good support. They are now difficult to get hold of for urgent assistance. This left us withno phones. There appears to be no way of contacting the TTNC team or of even alerting them to issues with their system save raising a ticket and joining the queue (8 hours - so tough luck if it is over the weekend and your relying on their systems).
TTNC are not the cheapeast. Things go wrong in all businesses and its about how they deal with it. The product does generally work but when it dosn't there inability to allow customers to communicate with them and let them know of issues with their system is poor. However once they do get to your ticket (8 working hours - so not weekends) they are helpful and proactive and will do their best to resolve the issue and keep you updated.
Prior to the ChessICT takeover we were able to contact the TTNC directly so if their system had issues they could priritise reoslving them now we can't and this resulted in a poorer customer experience.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra TTNC - The Telephone Number Company
Good afternoon
Thank you for taking the time to share your feedback. We're very sorry to hear about your recent experience and understand how frustrating it must have been when you were unable to get the support you needed.
We genuinely value your loyalty over the past 8 years and appreciate the significant trust you've placed in us during that time. This is not the level of service we strive to provide, and we're sorry that we've let you down.
Katie is currently looking into this matter and will be in contact with you directly to discuss your concerns and work towards a resolution. We appreciate your patience and the opportunity to put things right.
Thank you again for bringing this to our attention.
Ryan
Thank you for calling me back as…
Thank you for calling me back as requested. Was very happy to speak with Katie and get my number working again
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra TTNC - The Telephone Number Company
Good morning
Thank you for your lovely feedback. We're delighted Katie was able to call you back as requested and get your number working again. We'll be sure to pass on your kind words to her!
Thank you.
Ryan
Fantastic customer service
Fantastic customer service from Caroline today, thank you!
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra TTNC - The Telephone Number Company
Good afternoon
Thank you for your kind words! We're thrilled to hear Caroline provided fantastic customer service. We'll be sure to pass on your feedback to her.
Thank you.
Ryan
Caroline was very helpful in answering…
Caroline was very helpful in answering all of my questions before signing up
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra TTNC - The Telephone Number Company
Good afternoon
Thank you for your lovely feedback! We're delighted to hear that Caroline was so helpful and able to answer all your questions before you signed up. We'll be sure to pass on your kind words to her.
Thank you.
Ryan
Besvarelse fra TTNC - The Telephone Number Company
Good morning
Thank you for your kind feedback! We're delighted to hear you received excellent and timely service. We really appreciate your support. I've requested some further information regarding your review and look forward to hearing from you.
Thank you.
Ryan
Really Good company
Really Good company. Easy to deal with, friendly staff. I had an issue that was escalated to A manager, Rodney dealt with it promptly and effectively. Thanks Rodney!
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra TTNC - The Telephone Number Company
Good morning
Thank you for the great feedback! We're pleased Rodney was able to resolve your issue promptly and effectively. Your kind words mean a lot to the team!
Thank you.
Ryan
Katie gave very efficient service
Katie gave very efficient service . Thank you for solving all my issues
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra TTNC - The Telephone Number Company
Good afternoon
Thank you for your kind feedback! We're so pleased to hear that Katie provided efficient service and was able to resolve all of your issues. We'll be sure to pass on your comments to her. Thanks for choosing us!
Thank you.
Ryan
TTNC used to be a great company - not anymore !
TTNC used to be a brilliant company, great value and very responsive until they were taken over - I have been a client for nearly 10 years. But prices increases, glitches and poor service have forced me to leave. The most irritating thing about is there poor commuincations, they activley DO NOT WANT TO SPEAK TO ANYONE and when something goes wrong, have an automated AI receptionist that seems proud the URGENT problems will be deal with in 8 hours (in realisty much longer) and anyhting else within 5 working days !
I leaft the company name at the bottom of this review, so you cannot say as you have said to other reviews that you don't know who I am or which business this pertains to as you seem to state each time you get a nagative review !
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra TTNC - The Telephone Number Company
Good morning
Thank you for your feedback and for being a customer for nearly 10 years. We're sorry to hear that your recent experience has not met the standards you previously enjoyed with us. We understand your frustration regarding pricing, service levels, response times, and communication, and we take these concerns seriously.
We have located your account and a member of our team will be in contact with you directly to discuss your concerns. Your comments have also been shared with the relevant teams for review.
We genuinely appreciate your long-term support and are disappointed to hear that you've chosen to leave. Thank you for bringing these issues to our attention.
Thank you.
Ryan
My business VOIP line stopped working…
My business VOIP line stopped working over a week ago. We cannot receive client calls. I have called the support line, sent emails to support, placed several tickets and have had NO response at all. I have also left a voicemail with the AI bot.
We have been with TTNC for 10 years with quick, outstanding and helpful service.
I now have to revert to online public complaints to see if this may prompt some form of support.
It now seems this company has no humans to assist its clients with faults and there is no way to speak to a human so one is left at the whim of AI.
28. juni 2026
Uopfordret anmeldelse
Besvarelse fra TTNC - The Telephone Number Company
Thank you for taking the time to leave your feedback. We are sincerely sorry to hear about the difficulties you've experienced, particularly after being a TTNC customer for over 10 years.
We fully appreciate how critical your phone service is to your business and the frustration caused when you're unable to receive customer calls. We also understand your concerns regarding support and the perception that you were unable to speak with someone directly when you needed assistance most.
Your comments have been noted and taken seriously. While our AI services are designed to improve responsiveness and ensure customers can log issues quickly, they are intended to support, not replace, the service provided by our support teams.
Unfortunately, we're unable to identify your account from this review. Please update your review with your company name or contact us directly so we can locate your account, investigate what has happened and review any outstanding tickets or communications as a priority.
We value your long-standing relationship with TTNC and would welcome the opportunity to understand the situation better and work towards a resolution.
Regards
Mike
Non-Existent Urgent Customer Support
Our phonelines have been down for a full week. We can't call out, and customers cannot call us. Extremely damaging to our business reputation that we have built based on our customers being able to contact us with ease, but they cannot get through!
No support whatsoever! You call the main office line, it's an automated voicemail service that tells you someone will respond if it's urgent in 8 hours. 8 hours for emergency business support is abhorrent in 2026!
I managed to call an emergency support line, and got through to a really patronising and arrogant woman who told me that she wasn't sure how I managed to call that number and that it's out of hours support only, and that during the day, they can't do anything and that I should contact the main office number (and leave a voicemail).
Absolute joke of a company. I will be moving my business telephone lines elsewhere with immediate effect.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra TTNC - The Telephone Number Company
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and understand the significant impact that being without phone service for an extended period can have on your business.
The level of service you describe falls well below the standards we aim to provide, particularly when dealing with critical business communications. We also apologise if any interaction with our team left you feeling frustrated or unsupported.
As we are unable to identify your account from this review, we would welcome the opportunity to investigate this matter fully. Please update your review with your company name or contact our support team directly so we can locate your account, review what has happened and ensure the appropriate action is taken.
We take feedback like this seriously and appreciate you bringing these concerns to our attention. We hope to have the opportunity to better understand the situation and work towards a resolution.
Kind regards
Mike
Terrible customer service
Terrible customer service. There isn't any. Can't get hold of anyone when there's a problem, so it's important to think whether to use this company or not. Our business doesn't function properly right now as TTNC have gone AWOL and our phone system is down.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra TTNC - The Telephone Number Company
Thank you for taking the time to leave your feedback. We're sorry to hear about your experience and the impact this has had on your business.
We understand how critical your phone system is, and it's understandably frustrating when you're unable to get the support you need during an outage. Providing reliable communications and responsive customer service is extremely important to us, and we apologise that your experience has not met those expectations.
Unfortunately, we're unable to identify your account from this review. If possible, please update your review with your company name or contact our support team directly so we can investigate this matter as a priority and understand what has happened.
We take all feedback seriously and would welcome the opportunity to resolve the issue and restore your confidence in our service.
Regards
Mike
Our TTNC phone system broke over the…
Our TTNC phone system broke over the weekend. I put a ticket into them 9:00 on Monday morning, plus left answer phone messages, and haven't had anything back from them. The phone system is vital to our business. We have been with TTNC for over ten years.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra TTNC - The Telephone Number Company
Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience, particularly given how critical your phone system is to your business and your long-standing relationship with TTNC.
An outage is understandably frustrating, and we appreciate the impact this can have on your operations. We take reports such as this very seriously and would like to investigate what happened, including the response to your ticket and voicemail messages.
Unfortunately, we're unable to identify your account from this review. If possible, please update your review with your company name or contact our support team directly so we can locate your account and look into this matter as a priority.
We value your business and welcome the opportunity to understand what happened and put things right.
Regards
Mike
Unsatisfactory logging into portal
This company for some years provided excellent service, but lately it has become almost impossible to connect to their portal. The chat is now operated via AI. When requesting help from a live person, the AI issues a ticket so good luck in getting a fast response.
It has got to a stage where I am now unable to add futher telephone numbers in a speedy manner as my work demands.
14.07.2026 Ths issues have been satisfactorily resolved.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra TTNC - The Telephone Number Company
Good morning
Thank you for updating your review and for giving us the opportunity to resolve the issues you experienced.
We're delighted to hear that the matter has been satisfactorily resolved and that your experience has improved. We genuinely value your feedback, as it helps us identify areas where we can do better and ensures we continue to improve our services and support.
We appreciate your patience throughout the process and are grateful for your continued trust in us. If there is ever anything further we can assist with, our team will be happy to help.
Thank you once again for your updated review and continued support.
Ryan
What great service
What great service! I set up my account and managed to get it configured broadly as I needed it. The system is very capable though, and there were some things I wasn't sure about. I tend to put off phoning companies unless it's unavoidable because it is so often a miserable experience, so I was delighted that Caroline phoned me today to ask whether there was anything I needed help with. She couldn't have been nicer, extremely helpful and answered all my many questions - nothing was too much trouble. Even better, the answers to the questions opened up other ways that the system can be of benefit and I'll be taking another couple of services. There was no pressure from Caroline to do so, she seemed only to want to make sure that she answered every question that occurred to me as clearly as possible. It is so nice to deal with a communications company that has excellent communications, I'm slightly shocked!
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra TTNC - The Telephone Number Company
Hi Ralph,
Thank you so much for taking the time to share such a thoughtful review. We’re absolutely delighted to hear that you were able to get your account set up smoothly and start seeing the full potential of the system.
It’s especially great to know that Caroline’s call made such a positive difference to your experience. We pride ourselves on providing proactive and genuinely helpful support, so your feedback about her friendly, knowledgeable, and no-pressure approach really means a lot — we’ll be sure to pass your kind words directly on to her.
We’re also pleased that your questions helped uncover even more ways our services can support you. That’s exactly the experience we aim to deliver — making sure you get the most value possible while feeling fully supported every step of the way.
Thanks again for your trust in us. If there’s anything else you need as you continue exploring the system, we’re always here to help.
Kind Regards,
Katie
TTNC provides a great customer service
TTNC provides a great customer service, following up the product that we bought. Caroline, the representative, was kind and professional and she answered quick, easy and straight to the point our questions. We are glad to have the human contact for any request that maybe we have.
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra TTNC - The Telephone Number Company
Hello,
Thank you very much for your kind feedback. We’re delighted to hear that you’ve had such a positive experience with our customer service.
It’s especially great to know that Caroline was able to support you in a way that felt clear, efficient, and professional. Delivering quick, straightforward assistance while maintaining a personal touch is something we really strive for, so your comments mean a lot. We’ll be sure to pass your kind words on to her.
We’re also pleased that you value having a real person available when needed — we believe that strong, human support makes all the difference.
Thanks again for your review, and we look forward to continuing to support you.
Kind Regards,
Katie
Easy to use phone number provider
Very easy to use, practical to have a number I can divert and manage. Caroline was very helpful with admin on the account when I needed some assistance.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra TTNC - The Telephone Number Company
Hi Stephen,
Thank you very much for taking the time to leave such a lovely review. We’re really pleased to hear that you find the service easy to use and that managing and diverting your number has been practical for you. It’s also great to know Caroline was able to help you with the account administration when you needed support — we’ll be sure to pass on your kind words. Thanks again for choosing us, and please don’t hesitate to get in touch if you need anything further.
Kind Regards,
Katie
Service levels now very poor...
I was asked by TTNC to provide a review in April and wrote the words at the end of this review.
Sadly I now realise why TTNC took the time to phone me and ask me to post a review. Their service levels have deteriorated considerably since they were taken over by Chess and they are getting so many one star reviews that they were trying to compensate. There is no way to contact a human being there any more. How come they cannot see that this is unacceptable for a "communications" company. I first sent a message on 27th June 2026 saying there was an issue with my data. Each day I got a message back saying the issue had been fixed. Each day I messaged back to say it had not. It was only when I posted a one star Google review that within an hour I got an email with the heading "1* Google review received" that even attempted to sort the issue. Unfortunately the fix was to tell me they no longer offered FTP and would now email me the data. I'm still waiting, nearly a month later, to get the data from the end of June. My suggestion is that, if you have an issue, leave a one star Google review immediately. If they get enough of them perhaps they will ditch the AI and reinstate helpful humans.
April's review...
I've been using TTNC since 2008 so you can tell I'm impressed. They offer a great service and their Web site management system is really easy to use. I had a friendly call from Caroline today asking me to leave a review which I'm happy to do. It was good to speak with you Caroline.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra TTNC - The Telephone Number Company
Hi Chris,
Thank you so much for your continued support since 2008 — that really means a lot to us. We’re delighted to hear you’ve had such a positive experience with our service and that you find the website management system easy to use. It was also lovely for Caroline to speak with you, and she’ll be pleased to know you mentioned her. Thank you again for taking the time to leave this review and for being such a loyal customer.
Kind Regards,
Katie
Good Service
18. april 2026
Uopfordret anmeldelse
Besvarelse fra TTNC - The Telephone Number Company
Hi,
We’re glad to hear you were happy with the service. Your feedback is much appreciated, and we look forward to helping you again in the future.
Kind Regards,
Katie
I have been a customer with TTNC for 15…
I have been a customer with TTNC for 15 years and have always been given an excellent service and customer support when needed. Thank you to Caroline and the customer support team.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra TTNC - The Telephone Number Company
Hi Dudley,
Thank you for your wonderful review and for being a loyal customer of TTNC for the past 15 years. We’re delighted to hear that you’ve consistently received excellent service and support. Caroline and our customer support team will really appreciate your kind words. Your continued trust means a great deal to us, and we look forward to supporting you for many more years to come.
Kind Regards,
Katie
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