Customer since late 2023. Our rescue border collie at the time was never quite right digestively on other dog foods, and boy, did we try so many of them. I wish I had found Trophy sooner, as it solved... Se mere
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Se, hvad kunderne siger
My dog has flourished on Trophy food her entire 10 years. Yesterday I realised we had run out of her usual. I went online and ordered a bag, thinking I’d have to source an alternative, until it arriv... Se mere
Used Trophy, Walkington for many years. Great selection of equestrian feeds, equipment. Large range of pet wild bird feeds & supplies Staff are always happy to see you, extremely helpful Always... Se mere
I have had my Golden Retriever, Buddie, since he was 9 weeks old, now nearly 2years old .. I was recommended Matt Trophy Torbay and so glad I was. Matt has guided me though the early stages of puppy n... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
An established direct-to-your-door pet food delivery service. We deliver British-made natural, premium pet foods, ethically approved and of uncompromising quality. Everything we do is driven by our passion for pets. Trophy Pet Foods – Natural, ingredient-led, specially formulated with a wealth of key benefits.
Nutritionally balanced
Skrevet af virksomheden
- Nutritionally balanced, natural, ingredient-led and competitively priced
- Trophy pet foods are British made at our own plant, nutritionally balanced, natural, ingredient-led and competitively priced. The recipes come with a wealth of key benefits and are optimised for premium nutrition. We understand that high quality nutrition, appropriate to life-stage and preference, is the first step towards a happier and healthier pet. A pet that is thriving.
100% Satisfaction Guarantee
If you are not happy we are not happy....
IIf you make your first purchase and it doesn’t agree with your dog, then we would be pleased to arrange either a refund or replace the product with another from our range Trophy food. Please see website for full terms and conditions.
Kontaktoplysninger
Tywi Valley Food Park Station Road, SA19 9LN, Llangadog, Storbritannien
- 07831990676
- customerservice@unitedpetfood.co.uk
- www.trophypetfoods.co.uk
4,5
Fremragende
860 anmeldelser
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Matt Trophy Torbay is a shining star!
Matt Trophy Torbay made every effort to deliver our order when he said he would, on time & as always comes with a friendly smile, professional manner and affection shown for our hound, Benjamin every time! Thank you Matt!
4. januar 2023
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Besvarelse fra Trophy Pet Foods
Thanks for your 5 star review for our 5 star Matt!
Matt, Trophy Torbay
Matt, Trophy Torbay.
Great service, always delivers on time.
A fantastic resource for advice on feeding issues.
Keep up the good work!
26. januar 2023
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Thanks for your 5 star review Phil, we will ask Matt to keep up the good work with all his customers!
Matt Trophy Torbay is always kind
Matt Trophy Torbay is always kind, friendly and reliable. He has a huge subject knowledge and will always take time to help us out.
13. februar 2023
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Besvarelse fra Trophy Pet Foods
Hi Brian, many thanks for taking the time to review our foods and a big shout out to Matt!
Matt - Trophy Torbay
Matt has been supplying our dog food for at least the last 10 years and has never let us down. He's always very friendly and professional and his dietary advice is very useful. The food itself is good and our dog likes it (most importantly)!
13. februar 2023
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Besvarelse fra Trophy Pet Foods
Hi AB , many thanks for taking the time to review our foods and a big shout out to Matt!
Matt Trophy Torbay
Matt - Trophy Torbay is brilliant! Delivery whenever I need and my dog is so healthy on this food! Matt is also so helpful and provides great advice, so much more than just a bag of food.
9. februar 2023
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Besvarelse fra Trophy Pet Foods
Hi Sian, many thanks for taking the time to review our foods and a big shout out to Matt!
Great service from Matt - Torbay Trophy
Ive had months of great service from Matt at Trophy Torbay - always experience good communication and timely deliveries.
2. februar 2023
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Besvarelse fra Trophy Pet Foods
Hi Adele, many thanks for taking the time to review our foods and a big shout out to Matt!
Besvarelse fra Trophy Pet Foods
Thanks for your 5 star review!
Matt at trophy Torbay is amazing his…
Matt at trophy Torbay is amazing his knowledge is second to none he us helpful jolly and the dogs adore him. Always hear when he says he will be every delivery without any problems. Highly recommend him for all your dogs food needs.
13. februar 2023
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Besvarelse fra Trophy Pet Foods
Hi Zoe, many thanks for taking the time to review our foods and a big shout out to Matt!
Over Christmas and in January our…
Over Christmas and in January our deliveries were so slow we ran out of puppy food and had to travel 100 miles round trip to the wonderfully helpful Debbie (Herts Franchisee). The website continually seems to have issues with no products being listed … seriously wondering whether we continue with this food for our four month old when it’s been such hard work to date and the lack of product consistency is a real worry
1. januar 2023
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Besvarelse fra Trophy Pet Foods
Hi Sarah, we are so sorry that you've had problems during the past couple of months. Yes, Debbie is an absolute star and so helpful! Please can you reach out to us via our website and we can investigate these issues further for you. Many thanks.
Multiple undelivered orders!
We was using Trophy for around a year before we started encountering issues in December.
Our first order wasn’t received at all with no explanation as to where it was as. This was then refunded and we ordered another two bags in the hopes that this issue was a one off issue. Sadly this wasn’t the case and after waiting over the 10 day turn around period I emailed to ask about my order multiple times when I was told that the item I had ordered was no longer in stock which is very frustrating as it was clear this wasn’t going to be communicated unless I chased.
It’s a real shame that this is the case following, I assume, new owners. I’ll be switching to another brand that can consistently deliver as it’s not great to have to keep switching a dog’s food.
8. februar 2023
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Besvarelse fra Trophy Pet Foods
Hello Joe. I'm very sorry that you have had numerous problems with the order process since company changeover. Sales were ahead of expectations in the run-up to Christmas and this meant that we did run out of a small number of products for a short period of time.
We have up-skilled and increased our customer services team to improve our response times to customers and offer alternatives, if we are out of stock.
I do hope that this experience does not mean you will move away from Trophy, as we would hate to lose you as a customer. Once again, I am sorry for the issues that you have experienced with this order and hope that you give us the opportunity to get it right next time!
New owners, inept service
I have been waiting 10 days since you took payment and acknowledged my order but as yet I have not had any update on delivery etc.
Not a great advert for animal welfare or how to run a business.
I am having to go out in the morning to buy a different dog food or allow my dog to starve due to the ineptitude of your company.
I have been loyal to you for over 12 years and this is how you repay me.
If the order does not arrive tomorrow (27th) then I will take it that you do not value me as a customer and no longer want my business.
26. januar 2023
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Besvarelse fra Trophy Pet Foods
Good morning Anthony, I am very sorry that you have not yet received your order. I have just checked and it looks as though your parcel has been damaged during transit and returned back to us, I have organised for this to be redespatched for you and this should be with you tomorrow. We are working around the clock at the moment to try and rectify any outstanding issues because we fully appreciate the transition hasn't gone as smoothly as we'd hoped but we are reviewing our internal processes to ensure this is picked up a lot sooner. Once again, I am sorry for the issues that you have experienced with this order.
Been waiting for a delivery since 3rd…
Been waiting for a delivery since 3rd of January, been phoning last two days and no answers on phone. Ran out of dog food completely so having to buy other food for my dog. Shocking experience and poor service
22. januar 2023
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Besvarelse fra Trophy Pet Foods
Hi Tom, I am sorry to hear that you have not yet received your delivery - please could you send across your order number and details to customerservice@unitedpetfood.co.uk so that I can investigate and resolve this for you? Thank you
I can’t recommend trophy pet food…
I can’t recommend trophy pet food enough our dog is thriving lovely shiny coat and he love food time Michelle and curly are amazing and always happy to help and advise such a lovely service x
20. december 2022
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Besvarelse fra Trophy Pet Foods
Hi Becky - thanks for the lovely review! It's great that your dog is thriving with our food! Yes we agree Michelle and Curly are great ambassadors for the brand!
Matt Trophy Torbay is first class
Matt Trophy Torbay always gives a first class service. The dog food is excellent and delivered to my door as I need it! Highly recommended.
8. juli 2022
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Besvarelse fra Trophy Pet Foods
Thank you so much for your 5 star review! We are so pleased to hear that you are a fan of our products and service! :)
As usual top class friendly service
As usual top class friendly service. Thanks
27. september 2022
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Thanks for the great feedback Kevin!
Great Service!
As always, Sharon provides excellent service!
Trophy is the only food that agrees with my 13 year old dog sensitive stomach.
7. september 2022
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Besvarelse fra Trophy Pet Foods
Hi Claire, thank you so much for your 5 star review - we are so pleased that we can supply a diet which suits your dogs sensitive stomach!
Review for Trophy Foods Matt Cose in Devon, South Hans, area. I have found Matt Cose
I have found Matt Cose, who delivers Trophy food to me for my dog and my cat, to be knowledgable, helpful, reliable and always cheerful. It has simplified my life considerably knowing when he comes to my area so I am able to order food when I need it, and that he brings it right to the door, and into my kitchen, should I need it.
I am very happy with all aspects of Trophy foods through Matt and have never considered changing supplier. Thank you Matt. 😊
13. juli 2022
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Besvarelse fra Trophy Pet Foods
Thanks very much for your review Marybeth - yes we all love Matt as much as you do! A great advert for the Trophy brand and top franchisee!
Matt Trophy Pet Foods
Matt Trophy Pet Foods. Matt is always reliable and courteous. He offers good sound advice and always goes above and beyond to give you and your pets a happy, healthy lifestyle.
13. juli 2022
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Besvarelse fra Trophy Pet Foods
Thanks very much for your review Pauline - Matt certainly does all that he can to ensure he delivers 100% customer service!
Great service and products from Matt…
Great service and product from Matt Trophy Torbay who always follows up any questions that we might have. It's quite something to receive such quality customer service these days. The dog (Buzz) always enjoys the food at mealtimes and as training treats.
13. juli 2022
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Besvarelse fra Trophy Pet Foods
I am so glad that yourself and Buzz are enjoying Trophy Pet Foods and the excellent food and service from Matt in Torbay!
Cheerful helpful advice and very responsive.…
Cheerful helpful advice on dog feeding matters and very responsive to delivering at short notice.
Following my query on what happens to the large plastic sacks I am happy that I can leave them for Matt to collect with the next delivery and recycle.
Matt Cose, Trophy Dog Foods, Torbay.
12. juli 2022
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Besvarelse fra Trophy Pet Foods
I am so glad that you are happy with the excellent nutritional advice that you receive from Matt!
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